Ratings based on 477 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 18, 2017
Business trip, clean hotel, friendly staff.. free upgrade! Easy to get to.......... good location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 19, 2016
Nice that there was a sauna - needed it for relaxation.
Comment from Hotel Management
Dec 31, 2016 by Nicole, Hotel Management
Dear guest, Thank you for taking the time to evaluate us. We have enlarged the sauna this year and we are very happy that you get the chance to relax. We look forward to a reunion. Kind regards
5 out of 5
by A verified traveler

Clean and comfortable hotel, convenient for tram.

Posted Nov 1, 2016 on Hotels
The Hotel was clean, well equipped and confortable. The location is a bit far out of the centre but it was easy to get into the city as the tram was very close by. We also enjoyed seeing a bit of the suburban areas which have some nice shops and bars.
Comment from Hotel Management
Dec 3, 2016 by General Manager, Hotel Management
Dear guest, Thank you very much for your review. We would be pleased to welcome you again on your next visit to Cologne. Kind regrads Nicole
5 out of 5
by A verified traveler

Posted Sep 26, 2016 on Hotels
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Lieber Gast, vielen Dank für Ihre positive Bewertung! Wir freuen uns sehr, Dass Sie sich bei uns rundum wohlgefühlt haben und würden uns sehr freuen, Sie wieder einmal bei uns zu begrüßen. Mit den herzlichsten Grüßen aus Köln. Nicole Keilbach
5 out of 5
by A verified traveler

Very Nice

Posted Sep 24, 2016 on Hotels
This hotel was great. Service was amazing, except for the man working the desk on the morning of check out. Didn't seem like a people person. Room was very nice and very comfy. Not an amazing location, but there was a train 2-5 minute walk away. The train does run by the hotel, so if you're a light sleeper I believe the hotel offers ear plugs. There aren't many food or attractions or shopping near byThere is a restaurant that looks good. We didn't eat there, the beer is good however. I'd stay again.
Comment from Hotel Management
Dec 3, 2016 by General Manager, Hotel Management
Dear guest, many thanks for your kind review and detailed informations for all other guests. We hope to see you back. Kind regards Nicole
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to city

Posted Aug 27, 2016
Stayed for 3 days during the games convention. Clean and quiet hotel with everything you need.
Comment from Hotel Management
Sep 4, 2016 by Nicole Keilbach, Hotel Management
Dear guest, Thank you for your feedback. We are looking forward to see you back next year. Kind regards Nicole
5 out of 5
by A verified traveler

Posted Aug 23, 2016 on Hotels
Family room was too small, it was just a regular room with a foldable single bed.
Comment from Hotel Management
Sep 4, 2016 by General Manager, Hotel Management
Dear guest, We feel sorry, that the size of the room was not as you had expected. All our rooms have the same size, so i am wondering what kind of reservation you made. Please be aware that we want all our guests to feel comfortable. Thank you for your feedback. We are looking forward to seeing you back. Kind regards Nicole Keilbach
5 out of 5
by Annie from Wexford

Posted Aug 21, 2016 on Hotels
Thoroughly enjoyed our stay at the hotel, very friendly and accommodating staff and the room was very comfortable and clean.
Comment from Hotel Management
Sep 24, 2016 by General Manager, Hotel Management
Dear Annie, thank you for your positive review. We look forward to seeing you again and send warm greetings from Cologne Nicole Keilbach
3 out of 5
by A verified traveler from Hong Kong

Management needed to be improved!

Posted Aug 16, 2016
Pros: Room is large enough even for 3 people to stay in.
Cons: Check all installations inside the room before letting guest to move in. Telling lies to guest is killing the reputation of the hotel.
Location: 20 minutes away from the city centre by taking tram.
Air conditioner didn't work after checking in. Asking for fixing it or changing for another room immediately, however, nothing was done after 2 hours but saying no air conditioning was normal because of the climate condition in July. Windows could not be opened in the room. After demanding full refund for 3 nights stay or changing to another room with proper air conditioning, it was finally arranged.
Comment from Hotel Management
Sep 24, 2016 by Nicole, Hotel Management
Dear Edward, Thank you for your review and the comments on the problem with the air conditioning. I am very sorry that you have gained a bad impression of our service and I ask your pardon for not responding to your request in an appropriate time. I can asure you, that I talked to the front Office staff and that we will do better next time. Kind regards
5 out of 5
by Veronika from Reading

Business Trip

Posted Jul 28, 2016 on Hotels
Great Business trip with good location and amenities!
Comment from Hotel Management
Dec 3, 2016 by General Manager, Hotel Management
Hi Veronika We hope you came home safe from your business trip and we are very happy, that you have felt completely comfortable. We are looking Forward to welcoming you again. Kind regards Nicole