Great staff. Good location. Work taking place
Posted Aug 7, 2016
The staff in Cologne are excellent and make the visit. The hotel is well situated for tourists and very close to the Cathedral and the river walks. Major works happening in the hotel, which do not really impact the visit too much. The restraunt was vey quiet and the menus were very confusing. Some referred to specialities by month, but not the month we were there, others focuses on certain days, but again, not the days we happened to be visiting. We just wanted to know what we coul have on the day we were there, not what we could have had on the last Monday in Septemberr etc. Overall a good stay, with great staff.
Comment from Hotel Management
Aug 17, 2016 by Hotel Management, Hotel Management
Thank you very much for your your great comments - we will communicate the kind feedback with the team.
In regards to the restaurant experience - please be assured that we will train the team again to avoid any inconveniences like this in the future. The Service Manager does take your comment very serious and a training has been scheduled.
We look forward to welcoming you back soon, best regards,
The Hotel Management