Ratings based on 531 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Nigeria

Posted Apr 9, 2017
Excellent Hotel ,Great Welcome and Wonderful Staff
Comment from Hotel Management
May 2, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear Tawarek, First of all I would like to thank you for visiting our hotel. The entire team is more than happy to read that we could have convinced you from our service and quality and that you had a memorable stay with us. We hope to welcome you back very soon and remain With best regards, Excelsior Hotel Ernst
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Apr 9, 2017
Pros: The mini bar selections are included with the hotel price. See above for rest.
Cons: Maybe room temperatures
Location: Right next to cathedral, walking distance for old town, shops and the river.
The staff was very helpful even trying to find us a place to watch the NCAA semi-final Championship game. Although apparently it doesn't air in Germany. The rooms were lovely, a little on the warm side. Perfect location-right across from the cathedral. Our son and daughter-in-law had a view from their window. Large, comfortable rooms. We did not eat there but did have a drink in the piano bar which was lovely.
Comment from Hotel Management
May 2, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear Guest, Thank you very much for staying with us and we hope you and your family had a safe journey back home. We are delighted about your positive feedback as this is a wonderful motivation to the entire team. We hope to welcome you back in Cologne in the not too distant future and remain With best regards, Excelsior Hotel Ernst
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location, excellent service

Posted Apr 4, 2017
Pros: size of the room, service, location
Beautifully done rooms close to the center , very nice restaurant and bar, a very classy hotel
Comment from Hotel Management
May 2, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear Guest, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to write a review on Expedia. We are very happy about your positive evaluation and we will share your compliments with the entire team. This is a wonderful motivation to all of us. We hope to welcome you back in Cologne very soon and remain With best regards, Excelsior Hotel Ernst
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Great stay

Posted Apr 1, 2017
The hotel is situated facing the cathedral, a fantastic location. The rooms are nice and the staff are very friendly. The bar crisps are addictive be warned however the bar is sometimes under staffed and table service is not as frequent as I would have liked, apart from that a great hotel all around.
Comment from Hotel Management
May 2, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear Stephen, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to share your impressions with us. It has been our pleasure to have you with us and we are more than happy that you also enjoyed staying with us. Nevertheless, we really regret that the bar was under staffed during your stay. We did already discuss this matter with the team. We hope to welcome you back in Cologne in the not too distant future and remain With best regards, Exelsior Hotel Ernst
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great Find on Short Notice

Posted Mar 8, 2017
I found this hotel the day we planned to go to Cologne and was extremely happy. This hotel is in great spot for tourism, shopping, and dining. Everything you'd want to do is a walk away. The Cologne Cathedral is right across the street as well. I'd absolutely look to stay here again of I was in the city. Oh, and I upgraded the room and was very happy I did. The room was amazing. Staff was beyond friendly and helpful.
Comment from Hotel Management
Apr 28, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear Gary, First of all I would like to thank you for visiting our hotel. The entire team is more than happy to read that we could have convinced you from our service and quality and that you had a memorable stay with us . We hope to welcome you back very soon and remain With best regards, Excelsior Hotel Ernst
5 out of 5
by A verified traveler

Posted Feb 22, 2017 on Hotels
Everything is wonderful!!
Comment from Hotel Management
Feb 27, 2017
Dear Guest, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to write a review. We are very happy about your positive evaluation and we will share your compliments with the entire team. This is a wonderful motivation to all of us! We hope to welcome you back in Cologne very soon and remain With best regards Excelsior Hotel Ernst
5 out of 5
Recommended
for Couples
by A verified traveler from Norfolk UK

Super hotel

Posted Feb 17, 2017
Pros: Quality, quality, quality
Cons: Cheaper breakfast
Location: A very short stroll from the station, two minutes away from the wonderful cathedral, museums and shops, and close to the magnificent River Rhine.
Perfectly located for a short break in a lovely city.
Comment from Hotel Management
Feb 27, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear Allan, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to share your impressions with us. It has been our pleasure to have you with us and we are more than happy that you also enjoyed staying with us. We hope to welcome you back in Cologne in the not too distant future and remain With best regards, Excelsior Hotel Ernst
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Excellent Hotel, perfectly managed

Posted Jan 9, 2017
Pros: basically all was 5-Star... and excellent.
Cons: At first glance, the Exterior-appearance of the hotel seems misleading, not reflecting the true quality of the place.
Location: Superior location with immediate access to all and everything.
Perfect Location, in the heart of Cologne, immediate access to all and everything. Excellent Hotel, superior service, professional "old-school" staff, you won't be disappointed.
Comment from Hotel Management
Feb 1, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear Reinhard, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to write a review on Expedia. We are very happy about your positive evaluation and we will share your compliments with the entire team. This is a wonderful motivation to all of us. We hope to welcome you back in Cologne very soon and remain With best regards, Excelsior Hotel Ernst
5 out of 5
by A verified traveler

Posted Jan 4, 2017 on Hotels
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to give us your feedback. It has been our pleasure to have you with us and we are more than happy that you also enjoyed staying with us. We hope to welcome you back in Cologne in the not too distant future and remain With best regards, Excelsior Hotel Ernst
5 out of 5
by Johannes

Posted Jan 3, 2017 on Hotels
Amazing hotel
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Dear Johannes, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to evaluate the hotel. We are more than happy that you enjoyed staying with us. We hope to welcome you back in Cologne in the not too distant future and remain With best regards, Excelsior Hotel Ernst