Ratings based on 477 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Hamburg

tolle Lage, einmalig guter Service

Posted Nov 28, 2016
Pros: Freundlichkeit und Service
Location: mitten in Köln direkt gegenüber dem Dom und ganz nahe zu dein Einkaufsstraßen
mehr kann ein Luxushotel nicht bieten. Vom Empfang über die Zimmer, die Bar und Restaurant - alles ist perfekt
Comment from Hotel Management
Dec 2, 2016 by Excelsior Hotel Ernst, Hotel Management
Lieber Olaf, Zunächst danke ich Ihnen herzlich für den Besuch unseres Hauses und hoffe Sie hatten eine angenehme Heimreise. Mit großer Freude haben wir Ihren ungemein positiven Kommentar gelesen und danken Ihnen auch hierfür. Dies ist eine tolle Motivation für unser gesamtes Team und wird sehr geschätzt. Wir freuen uns bereits heute darauf Sie wieder bei uns begrüßen zu dürfen und verbleiben Mit herzlichen Grüßen, Excelsior Hotel Ernst
5 out of 5
by A verified traveler from Atlanta, United States of America

Excellent Stay

Posted Nov 24, 2016
I can't say enough good things about the hotel. The moment you walk in the door you notice the level of service and personal touch. The room was spacious, updated, and clean. The location is perfect- centrally located next to the train station and Cathedral. The staff are spot on- always knew my name and helped in every way possible! In my top 10 hotel experiences.
Comment from Hotel Management
Nov 27, 2016 by Excelsior Hotel Ernst, Hotel Management
Dear Lawrence, First of all I would like to thank you for visiting our hotel. The entire team is more than happy to read that we could have convinced you from our service and quality and that you had a memorable stay with us. This means a lot to all of us. We hope to welcome you back very soon and remain With best regards, Excelsior Hotel Ernst
4 out of 5
by A verified traveler

Posted Nov 17, 2016
大聖堂前で立地が良い。ケルシュ含むミニバーが無料。快適に過ごせました。次回ケルンを訪れる際はリピートします。
Comment from Hotel Management
Nov 27, 2016 by Excelsior Hotel Ernst, Hotel Management
Dear Guest, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to share your impressions with us. It has been our pleasure to have you with us and we are more than happy that you also enjoyed staying with us. We hope to welcome you back in Cologne in the not too distant future and remain With best regards, Excelsior Hotel Ernst
5 out of 5
by A verified traveler from Los Angeles, CA

Excellent hotel and perfect location

Posted Oct 10, 2016
Pros: Everything, location, close to food places, museums are next door, major train station around the street, shopping opportunities ample
Location: Explore museums, must check out chocolate museum, walk around blocks to enjoy beautiful city
From the check in process to all the way to check out and preparing our rental car for our next destination was amazing and thoughtfully done. The location is amazing and i would not consider anything else if i am staying in Cologne again.
Comment from Hotel Management
Oct 18, 2016 by Excelsior Hotel Ernst, Hotel Management
Dear Marie, Thank you for your detailed and positive comment on the Excelsior Hotel Ernst. We are delighted to read that you have been pleased with our services and facilities. Your feedback is most encouraging in our quest for quality and highest standards of service. We are looking forward to welcoming you again at our hotel in the not too distant future. Best regards Excelsior Hotel Ernst
5 out of 5
by A verified traveler

Great Hotel next to attractions

Posted Oct 3, 2016
In spite of the very central location, our room was quiet. The windows were looking at the atrium, but it was better that way because the outer rooms faced the Dome and the main square with the central railway station (Hauptbahnhof). The hotel is an easy walk to everything. The room we had was spacious with a beautiful bathroom.The only two minor complaints we had that the air conditioning was bit loud (we did not really use it) and that the toilette bowl in the bathroom was located right behind the bathroom door (opening the door could hit you while using the toilette).
Comment from Hotel Management
Oct 9, 2016 by Excelsior Hotel Ernst, Hotel Management
Dear Guest, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to share your impressions with us. It has been our pleasure to have you with us and we are more than happy that you also enjoyed staying with us. We thank you for your comments in regards to the air conditioning and the bathroom. We hope to welcome you back in Cologne in the not too distant future and remain With best regards, Excelsior Hotel Ernst
5 out of 5
by A verified traveler from 日本

駅から

Posted Sep 29, 2016
Pros: 駅から近い。ラグジュアリーな施設。
Location: ケルン大聖堂。ケルン駅。歩いて行けるスーパーがある。
駅からとても近く、ケルン大聖堂の目の前なのですぐに見つかりました。 スタッフの対応も素晴らしく、施設も申し分なかったです。 ツインの部屋に変更してほしかったのですが、あいにく空きがなく、その点について丁寧に説明していただき、条件の良い部屋を勧めてもらいました。 チェックアウト時間が午後1時だったので、帰国前にシャワーまで浴びて帰国することができました。 値段以上のサービスを受けることができます。 セキュリティも万全です。汚い格好の娘がホテルに入ろうとしたらドアマンにいろいろ確認されました。
Comment from Hotel Management
Oct 9, 2016 by Excelsior Hotel Ernst, Hotel Management
Dear かき, Thank you very much for staying with us and also for your feedback. We are very proud to read that you appreciated our service quality and enjoyed your stay at the Excelsior Hotel Ernst. Nevertheless we are very sorry that we didn´t have the possibility to change your room category due to our booking situation. We hope to welcome you back in Cologne in the not too distant future and remain With best regards, Excelsior Hotel Ernst
5 out of 5
by A verified traveler from Teignmouth Devon UK

Superb very personal service

Posted Sep 23, 2016
Pros: Ideal for the Cathedral, and city, the Piano Bar is a must for every visitor.
Cons: Nothing
Location: See above
After a traumatic journey it was great to arrive at the hotel, the welcome was superb and nothing was too much from the staff. This experience continued through our entire stay, the rooms were clean and met beyond my expectations.
Comment from Hotel Management
Sep 23, 2016 by Excelsior Hotel Ernst, Hotel Management
Dear chas, Thank you for staying with us and for your positive feedback. We are delighted to read that you have been pleased with our services and facilities and have forwarded your kind comments to the entire team. Your feedback is most encouraging in our quest for quality and highest standards of service. Looking forward to welcoming you again at our hotel in the not too distant future. Kind regards, Excelsior Hotel Ernst
3 out of 5
by A verified traveler from L

Needs more attention to details

Posted Sep 23, 2016
This hotel has all the makings of a 5 out of 5, however a few problems. Internet - €22 per 24 hours on the laptop. Shower - it's in the bath and sprays everywhere and is a handheld shower which goes up a pole, nothing 5 start about this shower. €16 Pina Colada, it's just that little bit more than most of the other 5 stars but I don't understand why as it's not better than most 5 stars.
Comment from Hotel Management
Oct 9, 2016 by Excelsior Hotel Ernst, Hotel Management
Dear Simon, Thank you very much for visiting our hotel and for taking the time to share your impressions with us. We thank you for your comments in regards to the bathroom and apologize for the short comings. The costs of 22 Euros per 24 hours internet connection are available for our guests how need to use a laptop and a higher bandwidth, this is a costly service that we need to charge. The Internet Connection for mobile devices is free if charge. We hope to welcome you back in our hotel very soon and to convince you about our service and quality. With best regards, Excelsior Hotel Ernst
5 out of 5
by A verified traveler from Köln

Traumhaft schön!

Posted Sep 10, 2016
Meine Trauzeugin und Ich haben meinen letzten Tag als Junggesellin in diesem wunderschönen Hotel verbracht. Das Zimmer war einfach schön mit allem Komfort und besonders das Badezimmer mit Regendusche hat uns gefallen. Das Frühstücksbuffet war unglaublich lecker auch wenn wir leider nicht genügend Zeit hatten alles zu probieren. Das Personal war auch super freundlich und hilfsbereit. Ich werde diesen wunderschönen Tag immer in Erinnerung behalten und kann dieses Hotel nur jedem weiter empfehlen.
Comment from Hotel Management
Sep 12, 2016 by excelsiorhotelernst, Hotel Management
Liebe Anja, vielen herzlichen Dank für Ihren Besuch und herzlichen Glückwunsch zu Ihrer Vermählung! Über Ihren ungemein positiven Kommentar freuen wir uns sehr. Dies ist eine tolle Motivation für unser gesamtes Team und wird sehr geschätzt. Wir würden uns freuen, Sie bald einmal wieder bei uns begrüßen zu dürfen und verbleiben Mit herzlichen Grüßen, Ihr Excelsior Hotel Ernst Team
5 out of 5
by A verified traveler

tres bel hôtel

Posted Sep 4, 2016
Très bel Hôtel. Assez luxueux. Restauration moyenne. Un peu trop cher. Pas de piscine.
Comment from Hotel Management
Sep 27, 2016 by excelsiorhotelernst, Hotel Management
Chère Annie Nous vous remercions beaucoup pour visiter Excelsior Hotel Ernst. Nous lisons vos commentaires positifs avec plaisir et vous remercions pour cela. Malheureusment nous ne sommes as autorisés d´offrir une piscine. Nous espérons de vous accueillir à nouveau bientôt. Meilleurs salutations, Excelsior Hotel Ernst