Needs more attention to details
Posted Sep 23, 2016
This hotel has all the makings of a 5 out of 5, however a few problems.
Internet - €22 per 24 hours on the laptop.
Shower - it's in the bath and sprays everywhere and is a handheld shower which goes up a pole, nothing 5 start about this shower.
€16 Pina Colada, it's just that little bit more than most of the other 5 stars but I don't understand why as it's not better than most 5 stars.
Comment from Hotel Management
Oct 9, 2016 by Excelsior Hotel Ernst, Hotel Management
Thank you very much for visiting our hotel and for taking the time to share your impressions with us. We thank you for your comments in regards to the bathroom and apologize for the short comings.
The costs of 22 Euros per 24 hours internet connection are available for our guests how need to use a laptop and a higher bandwidth, this is a costly service that we need to charge. The Internet Connection for mobile devices is free if charge.
We hope to welcome you back in our hotel very soon and to convince you about our service and quality.
With best regards,
Excelsior Hotel Ernst