Ratings based on 517 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great Find on Short Notice

Posted Mar 8, 2017
I found this hotel the day we planned to go to Cologne and was extremely happy. This hotel is in great spot for tourism, shopping, and dining. Everything you'd want to do is a walk away. The Cologne Cathedral is right across the street as well. I'd absolutely look to stay here again of I was in the city. Oh, and I upgraded the room and was very happy I did. The room was amazing. Staff was beyond friendly and helpful.
5 out of 5
Recommended
for Couples
by A verified traveler from Norfolk UK

Super hotel

Posted Feb 17, 2017
Pros: Quality, quality, quality
Cons: Cheaper breakfast
Location: A very short stroll from the station, two minutes away from the wonderful cathedral, museums and shops, and close to the magnificent River Rhine.
Perfectly located for a short break in a lovely city.
Comment from Hotel Management
Feb 27, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear Allan, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to share your impressions with us. It has been our pleasure to have you with us and we are more than happy that you also enjoyed staying with us. We hope to welcome you back in Cologne in the not too distant future and remain With best regards, Excelsior Hotel Ernst
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Excellent Hotel, perfectly managed

Posted Jan 9, 2017
Pros: basically all was 5-Star... and excellent.
Cons: At first glance, the Exterior-appearance of the hotel seems misleading, not reflecting the true quality of the place.
Location: Superior location with immediate access to all and everything.
Perfect Location, in the heart of Cologne, immediate access to all and everything. Excellent Hotel, superior service, professional "old-school" staff, you won't be disappointed.
Comment from Hotel Management
Feb 1, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear Reinhard, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to write a review on Expedia. We are very happy about your positive evaluation and we will share your compliments with the entire team. This is a wonderful motivation to all of us. We hope to welcome you back in Cologne very soon and remain With best regards, Excelsior Hotel Ernst
5 out of 5
Recommended
for Everyone
by A verified traveler from Senoia, GA

Wonderful Christmas Markets!

Posted Jan 2, 2017
Great location, easy 5-minute walk to Hauptbahnhof, Hohenzollernbrucke, Dom and the City. Staff was top notch! Great rooms, cozy beds, couldn't have been better!
Comment from Hotel Management
Jan 11, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear Michael, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to write a review. We are very happy that you enjoyed staying with us and we will share your compliments with the entire team. This is a wonderful motivation to all of us. We hope to welcome you back in Cologne very soon and remain With best regards, Excelsior Hotel Ernst
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel with a perfect location and great service

Posted Dec 29, 2016
The hotel is perfectly located close to the old Cathedral and Christmas market. The concierge was amazing! They went out of the way to help me with my last minute unreasonable requests. I also had afternoon tea at the hotel. Great service all around and great food.
Comment from Hotel Management
Jan 11, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear Lynch, Thank you for sharing your positive feedback here on Expedia. We are delighted to read that you have been pleased with our services and facilities, especially with our Afternoon Tea! We have forwarded your kind comments to the entire team. Your feedback is most encouraging in our quest for quality and highest standards of service. Looking forward to welcoming you again at our hotel in the not too distant future we remain With best regards Excelsior Hotel Ernst
5 out of 5
by A verified traveler

Five Star Plus!!

Posted Dec 19, 2016 on Hotels
Exquisite hotel! Personnel among the most gracious I have ever encountered.
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Dear Traveller, Thank you very much for staying with us and we hope you had a safe journey back home. We are delighted about your positive feedback as this is a wonderful motivation to my entire team. We hope to welcome you back in Cologne very soon and remain With best regards, Excelsior Hotel Ernst
5 out of 5
Recommended
for Everyone
by A verified traveler from Norfolk, UK

Perfect for Cologne

Posted Dec 18, 2016
Pros: Everything - we didn't have a main meal but the breakfast was outstanding in every respect.
Cons: A lack of charging points in the room for mobile phone, tablets and laptops - such a cheap solution
Location: Shopping and importantly Cologne Cathedral
Situated very close to Cologne Cathedral, Main Railway Station and the Christmas Market - position was perfect for us. Everything about the hotel was outstanding and by UK standards, it was not expensive. We were only there for one night but would return without hesitation.
Comment from Hotel Management
Jan 11, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear Christopher, Thank you very much for taking your time to evaluate the Excelsior Hotel Ernst on Expedia. We are very proud to read that you appreciated our service quality and enjoyed your stay at the Excelsior Hotel Ernst. We put great emphasize on the opinion of our guests to guarantee a consistently high level of service. Therefore, we are especially happy about your positive evaluation. We are looking forward to welcoming you again soon. With best regards Excelsior Hotel Ernst
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great location

Posted Dec 15, 2016
Pros: Great location for Station and Xmas Markets
Cons: Expensive breakfast
Location: Great location for Station and Xmas Markets
Great location for Station and Xmas Markets, good breakfast.
Comment from Hotel Management
Jan 10, 2017 by Excelsior Hotel Ernst, Hotel Management
Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to share your impressions with us. It has been our pleasure to have you with us and we are more than happy that you also enjoyed staying with us. We hope to welcome you back in Cologne in the not too distant future and remain With best regards, Excelsior Hotel Ernst
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Christmas in Cologne

Posted Dec 14, 2016
Pros: Location, courtesy of staff and facilities.
Cons: Housekeeping could be a little better.
Location: Right opposite Cologne Cathedral. 4 Christmas markets within walking distance.
Picked the Hotel Ernst as it was central and a 5-star. Had a lovely courtyard suite (quieter - it is directly opposite the cathedral bell tower!) with a sitting room and double bedroom. The en-suite was suitably luxurious. The staff were super and looked after us in style without any of that snottiness that some 5 star hotels have. A real find and the Christmas markets and shopping were excellent and so convenient. We'll definitely go again and we'd stay there out of preference.
Comment from Hotel Management
Jan 10, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear Andrew, Thank you for your detailed comment on the Excelsior Hotel Ernst. We are very happy about your positive evaluation and we will share your compliments with the entire team. This is a wonderful motivation to all of us. Nevertheless we really apologize that housekeeping did not meet your expactations. We hope to welcome you back in Cologne very soon and remain With best regards Excelsior Hotel Ernst
5 out of 5
Recommended
for Couples
by A verified traveler from England

Short break in Cologne to visit the Christmas mark

Posted Dec 10, 2016
Pros: The staff are very attentive and we were made to feel very welcome. The decor is impressive and the rooms highly comfortable.
Cons: I doubt that improvements could be made, it is already Colgne's finest hotel.
Location: With Cologne Cathedral right on the doorstep, the hotel I see ideally located for all that I see on offer in the city. Four Christmas Markets are in w
The hotel and staff were wonderful. On arrival, our rooms were not ready for occupation and we were offered refreshments in the piano lounge while we waited. The rooms were beautifully prepared Andrew the bathrooms very luxurious.
Comment from Hotel Management
Jan 10, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear Gordon, Thank you very much for staying with us and we hope you had a safe journey back home. We are delighted about your positive feedback as this is a wonderful motivation to my entire team. All of them are striving for the very best everyday and to make every moment from our guests an unforgettable memory. We hope to welcome you back in Cologne very soon and remain With best regards, Excelsior Hotel Ernst