Ratings based on 453 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Manchester

Lovely hotel opposite the Dom.

Posted Aug 10, 2016
Pros: Ooozes class, high ceilings beautifully decorated with excellent staff. I always appreciate turndown service.
Cons: Would have appreciated coffee making facilities in the room but free mini bar was a bonus.
Location: Lots see guide to Cologne .... its the perfect location.
Fabulous hotel with friendly helpful staff providing excellent service.
4 out of 5
by A verified traveler from London

Situated near shopping and nice cafes.

Posted Aug 8, 2016
I really love staying at this hotel. The overall experience was very comfortable. I only thing i did not like was the placement of the television, which was situared on the leftside of the bed and not in front. One big drawback of this 5 star hotel is that there is no pool.
5 out of 5
by A verified traveler

ケルン駅からすぐ

Posted Aug 7, 2016
古いのですが、とても丁寧に使っている感じで、好感が持てました。内装、清掃が行き届き、かえって高級感があって、気に入りました。
5 out of 5
by A verified traveler from Alnere

Pal naast de dom, zo in de stad

Posted Aug 1, 2016
Er waren diverse demonstraties in Keulen, we waren goed geīnformeerd door het hotel. Standaard laat uitchecken geeft een relaxte start van de dag.
5 out of 5
by A verified traveler from Melbourne

Lovely Hotel next to Cologne Cathedral

Posted Jul 7, 2016
Pros: Location, comfort
Cons: Bigger driveway
Location: Next to Cologne Cathedral
Luxurious hotel in a central location. Getting into the driveway can be an issue at times (crowded) but the door staff are very helpful
Comment from Hotel Management
Jul 16, 2016 by ExcelsiorHotelErnst, Hotel Management
Dear David, Thank you very much for staying with us and for taking the time to comment on Expedia. We really appreciate your generous rating and would like to assure you that we are taking your feedback very seriously. Due to our location in the middle of the City centre the traffic situation can be a bit demanding, but we hope that the timesaving to visit Cologne's highlights compensates this struggle a little. Nevertheless we really hope to welcome you back very soon and remain With best wishes for some sunny days, Henning Matthiesen Managing Director
5 out of 5
by A verified traveler from Irvine, CA

Great hotel in the heart of Cologne

Posted Jul 1, 2016
This is a great, classic hotel right in the heart of Cologne, next to the famous cathedral. The staff is very attentive. I had one of the newly renovated rooms and it was very spacious and comfortable. The breakfast buffet is excellent but one can also order a la carte. The Interbet for Smartphones and tablets is free of charge but there is a Euro 22,00 charge for using a laptop. Overall, I can recommend this hotel if you want to stay in the city center.
Comment from Hotel Management
Jul 15, 2016 by ExcelsiorHotelErnst, Hotel Management
Dear Cornelia, First off all I would like to thank you for satying with us and for taking the time to comment your visit here on Tripadvisor. We do not take it for granted that you seek for sharing your positive feedback with us and we are delighted that you did. This is a wonderful motivation to all of us and we really appreciate this. We hope to welcome you back again in Cologne and remain With best regards, Henning Matthiesen Managing Director
5 out of 5
by Sean from New Milford, CT

Old time luxury in a perfect location

Posted May 23, 2016 on Hotels
This hotel was the perfect place to stay in Cologne. It is right next to the Cathedral of Saint Peter which is truly a sight to behold. The hotel is just minutes away by walking from a large shopping and dining area. Anything you could hope to find is right there for you. Also a short walk away is the Rhine River. The hotel itself is pure luxury. From the old fashioned rooms with oversized European tubs to massive rooms with ornate details and extremely high ceilings. If you're looking to be treated in a manor from a time almost forgotten in accommodation, this is the hotel to go to.
Comment from Hotel Management
by EXCELSIOR HOTEL ERNST, Hotel Management
Dear Sean, Thank you very much for staying with us and we hope you had a safe journey back home. We really appreciate that you took the time to share your impressions with us and I would like to thank you - on behalf of th eentire team- for your wonderful compliments. We reall yhope to welcome you back very soon and remain With warm regards, Henning Matthiesen Managing Director
5 out of 5
by A verified traveler

Very nice, definitely the best location.

Posted May 20, 2016 on Hotels
Positives: Big room, huge bathroom, great staff and amenities, superior location less than 2 minute walk from train station. Negatives: Beds a bit soft, shower small (keep those elbows in) and wifi is NOT free for laptops. 23 Euro/day charge which I thought was exorbitant just to be able to send 10 minutes of emails a day. I went mostly off grid with the exception of a visit to Starbucks.
5 out of 5
by Max from Basel

Haus an Toplage mit zwei sehr guten Restaurants!

Posted May 19, 2016 on Hotels
Das Excelsior Hotel Ernst ist ein schönes Haus im Luxussegment an Toplage, gleich neben dem Hauptbahnhof. Das Badezimmer ist grosszügig gestaltet und funktional. Mit der Hanse Stube und dem mit einem Michelin Stern ausgezeichneten taku verfügt das Hotel über zwei ausgezeichnete Restaurants.
5 out of 5
by Theresa from Luxembourg

Amazing Hotel Service

Posted May 18, 2016 on Hotels
This hotel was very exceptional. My husband and I and our dog travel quite a bit around Europe and we cannot get over the service we received here. The staff was very welcoming. The room was a good size and very quiet despite being close to a lot of the tourist attractions. The train station was quite convenient, located right behind the hotel, if you wanted to explore Dusseldorf or any other close town to Koln. Towels were nice, complimentary mini bar, and turn down service were some great extras to our stay. We utilized the valet service and never once needed our car to do any exploring of Koln. When we received our car back, the valet asked us to wait a minute and he brought back snacks and water for our trip home. I highly recommend this hotel to anyone visiting Koln. Cheers!