Interior detail

Reviews of Premier Inn Köln City Centre

Premier Inn Köln City Centre
Ursulaplatz 9-11, Cologne, NW

Reviews

7.8

Good

Rating 10 - Excellent. 250 out of 996 reviews" "
Rating 8 - Good. 461 out of 996 reviews" "
Rating 6 - Okay. 198 out of 996 reviews" "
Rating 4 - Poor. 65 out of 996 reviews" "
Rating 2 - Terrible. 22 out of 996 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, modern hotel in centre of Cologne
Good sized , modern room, 5 minute walk to cathedral
Stayed 2 nights in Sep 2020

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

oscar

Traveled with family
Liked: Cleanliness, staff & service
Great location!! Don’t forget to ask for the fans!
Loved the location really close to the main action in Köln. They were clearly starting to open after Covid closure. People at reception were excellent but I saw about 4-5 different staff memebers and looks like they do not talk to each other. Some issues with the room like no air conditioning and with the warm weather it is just unbearable. Also the fridge inside the room was not working and could never be repaired after 2 nights (they forgot). Finally, while we were leaving, I mentioned the hot rooms and a staff member mentioned fans!!! No one offered the fans!
Stayed 2 nights in Aug 2020

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Koln
Great location for the train station and cathedral and 5 minutes walk to bars/restaurants Excellent personnel on check-in very helpful extra pillows & taxi service to airport Room cleaned every day very comfortable
Stayed 7 nights in Aug 2020

10/10 Excellent

Phil, Wales

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful, and this modern hotel was well kept and in good condition. The only downside really was there was no air conditioning in the room which made it difficult to sleep during the hot summer nights of my visit.
Stayed 3 nights in Jul 2020

2/10 Terrible

Tania

Stayed 4 nights in Jul 2020

8/10 Good

martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

2/10 Terrible

David

Stayed 4 nights in May 2020

8/10 Good

Martin, Yorkshire

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of main station and friendly staff
Stayed 3 nights in Mar 2020

4/10 Poor

Verified traveler

Stayed 2 nights in Feb 2020

8/10 Good

JPnMike

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I am impressed about the cleanliness of the hotel. I did not try the breakfast, but eating outside was not expensive. I would recommend to eat outside since there are many restaurants or café nearby, so you can feel the local. The location of hotel is perfect in which you can walk to many landmarks without sweating (it's probably too cold as well so I didn't sweat).Anyway, I would definitely recommend this place due to its price, location and cleanliness!
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Location is perfect!
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place and got upgraded to a double room which was clean and very modern.
Stayed 1 night in Feb 2020

8/10 Good

Gillian

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked the location of the property. Parking was not far from the location but they had no ice machines.
Stayed 1 night in Feb 2020

8/10 Good

Graham

Traveled with group
Liked: Cleanliness, staff & service
Good location near the train station and Cathedral
I had a pleasant enough stay in a single room at the Boutique 009 Hotel. The hotel is conveniently situated 5 minutes walk from Cologne main train station in a neighbourhood that felt safe late at night. It is also a short walking distance to the Cathedral and main shopping area. My room was a very clean but very basic single room with tired decor with no views to speak of. The weather was cold as I stayed in January but the room was sufficiently heated. I didn't get a great nights sleep due to the plastic undersheets which caused my sheets to become untucked and ravel up. The bathroom was clean and sufficient. Overall, for the star rating, I found this hotel value for money and would consider staying again but in a better room. The staff at the hotel were extremely friendly and helpful, to which I could not fault them. Thank you!
Stayed 2 nights in Jan 2020
Response from Georgos Liakakos on Feb 1, 2020
Dear Mr Graham, thank you for taking the time to review your stay with us. We are delighted that you felt your stay was pleasant and hope to see you again in the future. With kind regards Georgos Liakakos FO

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

rusu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

HSUEH WEN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

B

Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast buffet was delicious! A good value. The location is great too.
Stayed 1 night in Dec 2019

6/10 Okay

Kelli, Austin

Traveled with family
Disliked: Staff & service
Staff was not very friendly. Hotel is just okay with nothing special to make you comfortable. The lift didn’t work and there was nobody willing to help with our luggage. As a result my back was hurt. Unimpressed with this one! We did ask for help but was told, sorry, there’s nobody here to help you. We will not return.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good location. Comfortable rooms. Nice shower in bathroom. Lift not working a big let down. Schleping luggage up four flights of stairs no fun and no offer of help from reception
Stayed 3 nights in Dec 2019

8/10 Good

Bruce

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Great Location, Good Value, Poor Pillows
Check in took forever. It wasn’t even that we had people in front of us. The pillows were the worst I have ever experienced in a hotel. It was as if they were washed and the filling clumped up in large balls. We had 3 rooms in our group all were the same. The location was great and the rooms were clean. Good value for money but give yourself some time and take your own pillow.
Stayed 2 nights in Dec 2019

4/10 Poor

Edgar

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was smaller than the picture, we had room 104, onthe road side with lots of noise. No thea or coffee on the room. Small bathroom. For €150,- a night its a laugh. Firts and the last time we visit this hotel
Stayed 2 nights in Dec 2019

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget accom worth considering when in Cologne
Reasonably priced boutique hotel in quiet pocket of the city near the rear of the central rail station. A tad hard to find if tired. One person on reception when I arrived, who was having to deal with bringing and retrieving luggage from the basement storage area, dealing with arriving and other guests, and answer the telephone.Somewhat chaotic. The Room was very spacious, with a smallish bathroom. the shower was reliant on reflected light. Unfortunately, the elevator was out of order for the 2 days I was there. Also there was no room safe, although there is one at reception. As I have found in Germany, the TV has many stations but little in english. Overall though I would recommend this hotel. It had a homely feel about it, it was reasonably priced, quiet and in a good location. And don’t forget to grab a piece of fruit from reception on the way out each day.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in an ideal location for visiting cologne. The only criticism i would have is that there were no tea or coffee najing facilities in the room. Hotel clean and modern.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019

6/10 Okay

Sander

Disliked: Room comfort
Stayed 1 night in Dec 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Budget hotel near the train station and cathedral
Convenient place near the train station and church
Stayed 2 nights in Dec 2019

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place over all, Except for the noise starting at 7am in the morning, Constant noise from the hall way, train station, the road next to the hotel and church bell.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2019

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Vitalijus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy days
It was a short walk from main train station and away from busy area. Hotel was very cosy and pleasant the same as lady at reception. I had a deluxe room at the top floor which was a bit of a treck to get to especially when you have a heavy suitcase, but it was fine by me, but might be a problem for elder people. I really needed a shot of strong coffee to keep me going with the rest of the evening, but there were no coffee/tea making facilities in the room and not even downstairs when I asked, so I think that is something that hotel should look into. Overall I really enjoyed the stay.
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Having stayed in the hotel several times before when it is the Cristal and I had excellent service. I was very disappointed that the new owners have not updated the décor or the furniture. They have closed down the bar even thou it is advertised on Expedia as having one. The breakfast is ok but the staff are not very attentive, you had to ask a couple of times to get some coffee, the tables were not cleared quickly even the general maintenance man had to cleared the tables one morning as there was nowhere to sit. Also the free WIFI was a nice touch but it was not very reliable as it kept dropping out. The hotel either needs a complete overhaul with a new identity and some money spent on it or shut it down. They have ruined a good hotel with a good location near the main train station. I will be booking a different hotel the next time I visit Cologne.
Stayed 3 nights in Nov 2019

8/10 Good

SIMON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice accommodation
Boutique 009 is very close to the main train station in Cologne. This makes it well situated for exploring the city. The reception and dining areas have been refurbished in a trendy style, which makes them comfortable, warm and welcoming. The staff were all very helpful and polite. The noise from the adjacent road and railway can sometimes be heard in the room.
Stayed 3 nights in Nov 2019

8/10 Good

Holly

Traveled with family
Liked: Cleanliness
Good hotel close to the train station
Could hardly sleep two nights - rooms very warm and located Very close to the train station. The first night I just heard trains all night and it kept me up. Asked for a new room the following day and got moved which was a lot better. Overall the hotel is good for what you pay for. Service is okay. Location is really good, really close to the centre and easy to get to the train station.
Stayed 3 nights in Nov 2019

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

SUBRAMANIAM

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

4/10 Poor

Sean

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Dissapointing Hotel
I have used this hotel on and off for 6 years however I do believe it has much improving to do. Much of the chairs were worn and my room did not feel clean.
Stayed 1 night in Nov 2019

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location - cute hotel.
The location of Boutique 009 was fantastic - literally a stone's throw away from the train station and therefore within view of the famous Cologne Cathedral. Staff were all friendly and accommodated us really well as we arrived super early and asked if we could leave our bags somewhere while we explored the city. There's a cute pizza place just around the corner which we had dinner in one evening. Cannot comment on breakfast as we could not justify paying almost 9 euro each for it when there were ample bakeries scattered all around the city. It did however smell amazing whenever we walked through in a morning! Our room was all we needed - the only downside I would say was the noise from the train station but I understand that this cannot be helped. The TV was a nice addition but we could not get any channels in English - again, cannot be helped and it was all in all a fine place to have base. We loved our stay at Boutique 009 - a perfect hotel with a fantastic location to explore Cologne from.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good hotel, great location around 5-10 minute walk to the Cathedral and only about 15 minutes to the Old Town. Rooms basic but clean and a good base for exploring the city. Only issue is the train line runs right next to the hotel so noisy through the night if you are a light sleeper. However easy to get the train from airport around 15 minute journey.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel a short distance from railway station. A bit noisy at times but that's reasoanable for city centre. Some of the Boutique-ey touches in the rooms work, some don't. Rooms very clean. If I were staying again I would probably specify not to be on ground floor, which feels a bit open to the street. Breakfast good.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
We stayed on the top floor, room was modern and spacious, but there are stairs to rooms. Breakfast had a selection of breads, fruits and hot foods. Found a local bar/restaurant in the back of hotel next to St. Ursula church. Good German food. Opens at 4:30, go early it gets crowded.
Stayed 2 nights in Oct 2019

8/10 Good

Calvin, Half Moon Bay, California

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing in particular, had to leave windows open to get fresh air.
Stayed 3 nights in Oct 2019