All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
pros: clean, neat, terrific breakfast, large rooms, large tv. friendly staff, nice view of the trees, fresh air around.
cons: the guy next to me smoked and I could smell it 0.
Yasar
Stayed 1 night in Apr 2024
Response from Your Leonardo Köln-Bonn Airport Team on Apr 18, 2024
Dear Yasar,It is truly uplifting to learn that you found our hotel clean and comfortable, with a pleasant view and fresh air. We are glad you also enjoyed our breakfast and found our staff friendly. Your positive feedback is very encouraging for us.Regarding the issue you faced with the smell of smoke, we sincerely apologize for any inconvenience this may have caused. We understand how such experiences can impact one's stay, and we hope that it did not overshadow the overall positive aspects of your visit.We look forward to welcoming you back soon for an even better experience.Kind regards,
6/10 Okay
Werner
Apr 12, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very noisy at night
Werner
Stayed 2 nights in Apr 2024
Response from Your Leonardo Köln-Bonn Airport Team on Apr 18, 2024
Dear Werner,We regret to hear about your recent experience with noise during your stay. Our establishment aims to provide a serene and comfortable atmosphere for all our guests. We value your feedback as it helps us understand the areas where we can improve. Please accept our apologies for any inconvenience caused. We hope this doesn't discourage you from choosing Hotel Leonardo Köln Bonn Airport for your future stays.Kind regards,
Response from Your Leonardo Köln-Bonn Airport Team on Apr 11, 2024
Dear Sunil,We understand that comfort is a crucial factor when choosing a hotel, and we truly regret that you experienced discomfort due to the lack of air conditioning. While we recognize that every detail contributes to a memorable stay, please be reminded that we are committed to providing a quality experience with the most comfortable and pleasant environment possible.We hope that you were able to enjoy the other aspects of your stay at our hotel, and we look forward to the opportunity to serve you again under better circumstances. Kind regards,
Room is large, walkable from the airport, and can also take the 161 or 423 bus. Service is good. No complain.
Salomo
Stayed 2 nights in Feb 2024
Response from Your Leonardo Cologne Airport Team on Feb 29, 2024
Dear Salomo,we are very pleased to hear that you were satisfied with your stay at our hotel. We particularly appreciate your positive feedback regarding the size of our rooms and the easy accessibility of our location.It is our utmost concern to make our guests' stay as pleasant as possible. We are therefore particularly pleased that our service met your expectations.We look forward to your next visit to the Hotel Leonardo Köln Bonn Airport.Best regards
Response from Your Leonardo Cologne Airport Team on Nov 3, 2023
Dear Byron,We are delighted that you enjoyed your stay at our hotel and praised our service and rooms. Your positive review is a wonderful confirmation for our team that we are on the right track. We hope to welcome you again soon at the Hotel Leonardo Köln Bonn Airport.Best regards,
Amazing hotel. Very convenient as it's very close to the airport and easy to public transports to the city center.
Andrezza
Stayed 3 nights in Oct 2023
Response from Your Leonardo Cologne Airport Team on Oct 30, 2023
Dear Andrezza,we are very pleased that you enjoyed your stay at our Hotel Leonardo Köln Bonn Airport. Your positive words regarding the convenient location close to the airport and easy access to the city center are very valuable to us. It is always our goal to offer our guests a pleasant and comfortable stay.We are looking forward to your next visit.Best regards,
8/10 Good
Charles
Business traveler
Oct 12, 2023
Liked: Cleanliness, staff & service
Staff and dining were excellent. Decor somewhat dated but clean.
Charles
Stayed 5 nights in Oct 2023
Response from Your Leonardo Cologne Airport Team on Oct 20, 2023
Dear Charles,thank you very much for your feedback. We are very pleased that you found our staff and food excellent. Cleanliness is very important to us, so we are glad that this met your expectations.We note your feedback regarding the facility and hope this did not affect your stay. We always strive to provide our guests with a pleasant stay.Kind regards
Tired, unrenovated property with poorly working ac and uncomfortable beds
Verified traveler
Stayed 2 nights in Sep 2023
Response from Your Leonardo Cologne Airport Team on Sep 25, 2023
Dear Guest,Your feedback is very important to us and we regret that your stay at our Hotel Leonardo Köln Bonn Airport did not meet your expectations. We always strive to provide our guests with a pleasant experience and we are sorry that this does not seem to have been achieved in your case.A central aspect of our philosophy is that we always focus on the comfort and well-being of our guests. Therefore, we take your criticisms very seriously.We hope that we will be able to welcome you back to our hotel in the future and that we will have the opportunity to offer you a more pleasant stay.Best regards
A great near airport hotel with all you could need. Perhaps a little ‘tired-looking’ and could do with an update but perfectly fine if the airport is your reason for staying
Ian
Stayed 1 night in Sep 2023
Response from Your Leonardo Cologne Airport Team on Sep 25, 2023
Dear Ian,we are pleased that you appreciate the proximity of our hotel to the airport and the available amenities. We have taken note of your comments regarding the modernization. Leonardo Hotel Köln Bonn Airport is always striving to improve the comfort and experience of our guests.We hope to welcome you back soon.Best regards
8/10 Good
Verified traveler
Traveled with family
Aug 25, 2023
Liked: Cleanliness, staff & service
Verified traveler
Stayed 1 night in Aug 2023
Response from Ihr Leonardo Köln Airport Team on Aug 29, 2023
Lieber Gast,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,
Great service, from the airport transferred to the guest services. Fantastic accommodation option for me and my children.
Celestine
Stayed 1 night in Aug 2023
Response from Your Leonardo Cologne Airport Team on Aug 22, 2023
Dear Celestine,We are very pleased to hear that you and your children were satisfied with our service. Our goal is to provide you and your family with a pleasant stay. Your praise of our airport transfer and guest services is a wonderful tribute to our efforts.We look forward to welcoming you back to the Hotel Leonardo Köln Bonn Airport in the future.Yours sincerely,
8/10 Good
Carolyne
Jul 19, 2023
Carolyne
Stayed 1 night in Jul 2023
Response from Ihr Leonardo Köln Airport Team on Jul 31, 2023
Liebe Caolyne,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,
Close to airport was the reason for selecting this property. However, when I called for directions to walk to the property, they told me they’d send a shuttle and to wait at the terminal. We had to call 3 times as the shuttle took so long to arrive, nearly 40 minutes. With walking directions, we could have been there in about 5 minutes. We had a very short stay and I asked for a wake up call which we never received. The hotel also charged me to stay when we checked out despite having previously paid with Expedia. I have to call Expedia to remedy the double payment….showed hotel our paid reservation on Expedia and they still required me to pay again.
Jeffrey
Stayed 1 night in Jul 2023
Response from Leonardo Köln Köln Airport Team on Jul 14, 2023
Dear Jeffrey,Thank you for taking the time to provide us with your feedback on your stay at the Leonardo Köln Bonn Airport. We understand that the wait for the shuttle was longer than expected and we apologize for any inconvenience this may have caused. At our hotel, we strive to provide our guests with excellent service and a pleasant stay. We are sorry that this was not the case during your visit, and we hope that you will give us another chance in the future. As for your wake-up call, we apologize for not receiving it. We also apologize for the double payment issue you had at check-out. Please contact Expedia if you need any assistance and do not hesitate to contact us directly if we can be of further assistance. Again, thank you for taking the time to let us know what you think as it will help us improve our service in the future.Yours sincerely,Your Leonardo Cologne Airport Team
10/10 Excellent
Mario
Jul 8, 2023
Mario
Stayed 2 nights in Jul 2023
Response from Ihr Leonardo Köln Airport Team on Jul 31, 2023
Lieber Mario,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,
The hotel was very noisy. Some guys were yelling at each other then singing (after midnight). Doors banging.
Breakfast was great, staff was nice, room was pretty clean.
Claudia
Stayed 1 night in Jun 2023
Response from Your Leonardo Cologne Airport Team on Jun 30, 2023
Dear Claudia,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind regards
Conveniently located near the CGN (Köln/Bonn) airport, the hotel provides for a pleasant overnight stay before an early morning departure on a long trip. The rooms are spacious, and so are the bathrooms. A coffeemaker is in the room. There is a restaurant and a Beer Garden that also serves food, beer, and wine. The reception personnel is very friendly and helpful and the shuttle bus for the short ride to the airport runs every 15 minutes after 05:00h.
Michael
Stayed 1 night in May 2023
Response from Your Leonardo Cologne-Bonn Airport Team on Jun 16, 2023
Dear Michael,Thank you very much for your great review about your recent stay at our hotel.We hope to see you soon again and wish you all the best. Kind regards from Cologne,
Comfortable room, close to the airport with free shuttle service!
Tamara
Stayed 1 night in May 2023
Response from Your Leonardo Cologne Airport Team on Jun 1, 2023
Dear Tamara,thank you for taking your time to evaluate your stay. We are happy that you were content with our service. We are looking forward to welcome you again. Best regards
6/10 Okay
Timmons
Traveled with family
May 28, 2023
Liked: Staff & service
Decent hotel for a quick stay before an early flight. Nice to have the shuttle there as well. Room was a little rough and I got a spider bite or something while sleeping.
Timmons
Stayed 1 night in May 2023
Response from Your Leonardo Cologne Airport Team on May 30, 2023
Dear Guest,thank you for your feedback. Sorry for the inconvenience, we will check the room immediatly.We are looking forward to welcome you again. Best regards from Cologne,
Response from Ihr Leonardo Köln Airport Team on May 17, 2023
Lieber Gast,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Viele Grüße
Good property close to the airport. A few issues with the bathroom plumbing and an unfortunate complementary bottle of water which couldn’t be opened as no bottle opener in the room but besides friendly staff and practical.
Liesa
Stayed 1 night in Apr 2023
Response from Your Leonardo Cologne Airport Team on Apr 24, 2023
Dear Liesa,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind regards
8/10 Good
Bayo
Apr 14, 2023
Bayo
Stayed 1 night in Apr 2023
Response from Your Leonardo Cologne Airport Team on Apr 17, 2023
Dear Bayo,Thank you very much for your great review about your recent stay at our hotel.We hope to see you soon again and wish you all the best. Kind regards from Cologne
10/10 Excellent
Mario
Mar 28, 2023
Mario
Stayed 1 night in Mar 2023
Response from Leonardo Hotel on Apr 3, 2023
Lieber Mario,vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Leonardo Köln Bonn Airport
8/10 Good
Amanda
Nov 11, 2022
Amanda
Stayed 1 night in Nov 2022
Response from Fabian Frere on Nov 16, 2022
Dear Amanda,Thank you very much for your great review about your recent stay at our hotel.We hope to see you soon again and wish you all the best. Kind regards from Cologne,
Great hotel, friendly helpful staff.
The hotel really need to advertise that they have a shuttle bus to the airport. It’s a big consideration when business people are travelling. I’m sure it will generate more business if they do.
Peter
Stayed 2 nights in Oct 2022
Response from Fabian Frere on Oct 10, 2022
Dear Peter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
8/10 Good
M
Sep 13, 2022
M
Stayed 1 night in Sep 2022
Response from Your Leonardo Cologne Airport Team on Sep 16, 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
Dear Ivan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
10/10 Excellent
Laurynas
Sep 4, 2022
Laurynas
Stayed 1 night in Sep 2022
Response from Fabian Frere on Sep 7, 2022
Dear Laurynas,Thank you very much for your great review about your recent stay at our hotel.We hope to see you soon again and wish you all the best. Kind regards from Cologne
This was a good hotel for an overnight stay at the airport. The only reason I didn't rate it higher was the very odd attitude the desk staff displayed both on check-in and check-out. They weren't unpleasant/unhelpful, they just didn't seem particularly happy to see any guests at the hotel.
William
Stayed 1 night in Jul 2022
Response from Your Leonardo Cologne Airport Team on Aug 31, 2022
Dear William,Thank you very much for your great review about your recent stay at our hotel.We hope to see you soon again and wish you all the best. Kind regards from Cologne
Response from Your Leonardo Cologne Airport Team on Aug 31, 2022
Dear Hira,Thank you very much for your great review about your recent stay at our hotel.We hope to see you soon again and wish you all the best. Kind regards from Cologne
Seemed very short staffed. Only one waiter /bar tender in the outside bar which was serving meals as the restaurant was closed. Room had half drunk water bottles outside the door, and used toiletries left in bath room. Beds, carpets and bathroom otherwise clean - bed obviously freshly made. Maybe cleaner shortage also. Staff always friendly and shuttle service efficient.
KAREN
Stayed 1 night in Jun 2022
Response from Fabian Frere, Front Office Teamleader on Jun 16, 2022
Dear Karen,
Thank you very much for taking the time to evaluate our hotel and for your feedback.
Guest comments are extremely useful for improving our performance. It is our goal to make each of our guests feel special. I have forwarded your comments regarding cleanless to the housekeeping manager.
We hope to see you soon again and wish you all the best.
kind regards,
10/10 Excellent
Darren
Jun 4, 2022
Darren
Stayed 1 night in Jun 2022
2/10 Terrible
Piyush
May 27, 2022
Piyush
Stayed 1 night in May 2022
Response from Fabian Frere, Front Office Teamleader on Jun 16, 2022
Dear Piyushi,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Everything I needed for the short time I was there
John
Stayed 1 night in May 2022
Response from Fabian Frere, Front Office Teamleader on Jun 16, 2022
Dear John,
Thank you very much for your nice feedback regarding your recent stay at our Leonardo Hotel Cologne Bonn. We are so happy to read your great feedback and hope to see you again very soon.
kind regards
8/10 Good
Wolfram
May 8, 2022
Wolfram
Stayed 2 nights in May 2022
Response from Ihr Leonardo Köln Airport Team on May 24, 2022
Lieber Wolfram,
herzlichen Dank für Ihre positive Bewertung, über die wir uns sehr gefreut haben. Wir hoffen Sie schon bald wieder einmal als Gast bei uns begrüßen zu dürfen.
Viele Grüße aus Köln
Response from Your Leonardo Cologne Airport Team on Mar 18, 2022
Dear Jacqueline,
thank you very much for your review. We are happy that you had a great time at our Leonardo Hotel and we hope to see you soon again.
Best regards
Response from Ihr Leonardo Köln Airport Team on Dec 15, 2021
Lieber Gast,
herzlichen Dank für Ihre positive Bewertung, über die wir uns sehr gefreut haben. Wir hoffen Sie schon bald wieder einmal als Gast bei uns begrüßen zu dürfen.
Viele Grüße aus Köln,
We were a little apprehensive about booking due to a poor review, but we’re very pleased with our choice. It was very good and the dinner was excellent.
Amanda
Stayed 1 night in Dec 2021
Response from Your Leonardo Cologne Airport Team on Dec 7, 2021
Dear Amanda,
thank you very much for your nice feedback. We are happy that you had a great time at our Leonardo Hotel and we hope to see you soon again.
Best regards
Response from Ihr Leonardo Köln Airport Team on Nov 23, 2021
Lieber Edmund,
herzlichen Dank für Ihre positive Bewertung.
Es freut uns sehr, dass Sie mit Ihrem Aufenthalt bei uns so zufrieden waren.
Viele Grüße aus Köln
Close to the AirPort, thats Why you stay there. Badly needs a renovation rooms feels old, still smells of old smoke. Restaurant Nice, and very good staff.
Mikael
Stayed 1 night in Nov 2021
Response from E. Venuti - Front Office Teamleader on Nov 14, 2021
Dear Mikael,
thank you very much for your feedback and your honest und helpful words. It helps us to recognize our weaknesses and improve our performance.
We would like to welcome you again to the Leonardo Hotel Köln Airport and to convince you of our ever improving commitment to excellent service.
Kind regards,
Response from Ihr Leonardo Köln Airport Team on Oct 18, 2021
Lieber Lukas,
herzlichen Dank für Ihre positive Bewertung, über die wir uns sehr gefreut haben. Wir hoffen Sie schon bald wieder einmal als Gast bei uns begrüßen zu dürfen.
Viele Grüße aus Köln,
6/10 Okay
KAREN
Sep 13, 2021
Liked: Room comfort
Disliked: Property conditions & facilities
Disappointed that it has been neglected during COVID. Tired looking and mould in bathroom! New staff not as slick as in previous visits.
KAREN
Stayed 1 night in Sep 2021
Response from Your Leonardo Köln Airport Team on Sep 15, 2021
Dear Karen,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Response from Fabian Frère, Front Office Shiftleader on Nov 3, 2020
Dear Maryam,
thank you very much for your review. We are happy that you had a great time at our Leonardo Hotel and we hope to see you soon again.
Best regards,
Lieber Matt,
herzlichen Dank für Ihre positive Bewertung, über die wir uns sehr gefreut haben. Wir hoffen Sie schon bald wieder einmal als Gast bei uns begrüßen zu dürfen.
Viele Grüße aus Köln
8/10 Good
Nicola
Oct 6, 2020
Nicola
Stayed 1 night in Oct 2020
Response from Meike M. on Oct 19, 2020
Liebe Nicola,
herzlichen Dank für Ihre positive Bewertung, über die wir uns sehr gefreut haben. Wir hoffen Sie schon bald wieder einmal als Gast bei uns begrüßen zu dürfen.
Viele Grüße aus Köln
Dear Ryan,
thank you very much for taking the time to evaluate your stay. We hope to see you soon again and wish you all the best.
Kind regards from Cologne
One night stay due to very early flight next morning. Restaurant closed; only limited menu in the beer garden. Excellent location for the airport. Room smelt a bit musty upon entry; no big deal. It did it's job; without wowing me.
Matthew
Stayed 1 night in Aug 2020
Response from Meike M. on Aug 13, 2020
Dear Matthew,
, thank you for your nice feedback. We are looking forward to welcome you again.
Best regards from Cologne
4/10 Poor
Haim
Traveled with family
Aug 4, 2020
Disliked: Cleanliness, room comfort
Haim
Stayed 1 night in Aug 2020
Response from Meike M. on Aug 7, 2020
Lieber Gast,
vielen Dank, dass Sie sich die Zeit genommen haben unser Hotel zu bewerten.
Offensichtlich waren Sie mit Ihrem Aufenthalt bei uns nicht zufrieden. Da uns die Zufriedenheit unserer Gäste sehr wichtig ist, hätten wir gerne den Grund hierfür erfahren, denn nur dies gibt uns die Möglichkeit unseren Service zu überprüfen und zu verbessern.
Wir würden uns sehr freuen, wenn wir Sie bei Ihrem nächsten Aufenthalt wieder von unserer vollen Leistungsfähigkeit überzeugen können.
Viele Grüße aus Köln,
10/10 Excellent
Verified traveler
Mar 1, 2020
Verified traveler
Stayed 1 night in Feb 2020
Response from Meike M. on Mar 5, 2020
Lieber Gast,
herzlichen Dank für Ihre positive Bewertung, über die wir uns sehr gefreut haben. Wir hoffen Sie schon bald wieder einmal als Gast bei uns begrüßen zu dürfen.
Viele Grüße aus Köln
10/10 Excellent
Verified traveler
Feb 2, 2020
Liked: Cleanliness, staff & service
Verified traveler
Stayed 1 night in Jan 2020
Response from Meike M. on Feb 5, 2020
Lieber Gast,
herzlichen Dank für Ihre tolle Bewertung über die wir uns sehr gefraut haben. . Besuchen Sie uns gerne erneut in Köln-Bonn, wir freuen uns schon heute und wünschen Ihnen alles Gute.
Beste Grüße
8/10 Good
Verified traveler
Traveled with family and small children
Jan 16, 2020
Liked: Cleanliness
It is near the airport and so it is easy to get to the City Center using the train.
The staffs are not so friendly
Verified traveler
Stayed 2 nights in Dec 2019
Response from Meike M. on Jan 24, 2020
Dear Guest,
Thank you very much for taking the time to evaluate our hotel and for your feedback.
We hope to see you soon again and wish you all the best.
Kind regards from Cologne