Ratings based on 301 Verified Reviews

3.9 out of 5
77% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, California, USA

Great little hotel

Posted Nov 17, 2017 on Orbitz
Breakfast is pricey but there are many small and affordable restaurant and cafe close by. A super market is right next to th hotel.
Comment from Hotel Management
Dec 12, 2017 by L.Matthias, Hotel Management
Dear guest, thank you for your nice feedback. I am looking forward to welcome you soon again. Warm regards, L.Matthias, Operations Manager
5 out of 5
by Mohamed

Posted Oct 13, 2017 on Hotels
Comment from Hotel Management
Dec 12, 2017 by Patrick Plies, Hotel Management
Lieber Gast, vielen Dank für Ihr schönes Feedback. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen. Liebe Grüße aus Köln, L.Matthias, Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from england

Work Trip

Posted Oct 13, 2017
Nice hotel, has all basics you need. Decent location.
Comment from Hotel Management
Dec 12, 2017 by L.Matthias, Hotel Management
Dear guest, thank you for your nice feedback. I am looking forward to welcome you soon again. Warm regards, L.Matthias, Operations Manager
5 out of 5
by Richard

Posted Aug 4, 2017 on Hotels
Comment from Hotel Management
Dec 12, 2017 by Patrick Plies, Hotel Management
Lieber Gast, vielen Dank für Ihr schönes Feedback. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen. Liebe Grüße aus Köln, L.Matthias, Operations Manager
5 out of 5
by Claire

Posted May 28, 2017 on Hotels
Comment from Hotel Management
Dec 12, 2017 by Patrick Plies, Hotel Management
Lieber Gast, vielen Dank für Ihr schönes Feedback. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen. Liebe Grüße aus Köln, L.Matthias, Operations Manager
4 out of 5
by A verified traveler

Posted May 22, 2017 on Hotels
Comment from Hotel Management
Dec 12, 2017 by Patrick Plies, Hotel Management
Lieber Gast, vielen Dank für Ihr schönes Feedback. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen. Liebe Grüße aus Köln, L.Matthias, Operations Manager
5 out of 5
by Brendan

great staff

Posted Feb 27, 2017 on Hotels
I checked in at 8.30pm on Thursday 23 of February. The lady that checked me in was very helpful and is a credit to your company and hotel. I cant remember her name but she had sandy coloured hair..there were 2 women 1 with glasses 1 wasnt wearing glasses. The 1 checked me in wasnt wearing glasses..
Comment from Hotel Management
Jan 15, 2018 by L.Matthias, Hotel Management
Dear guest, thank you for your nice feedback. Warm regards, L.Matthias, Operations Manager
3 out of 5
by Yuqin

Not a safe hotel

Posted Feb 5, 2017 on Hotels
The hotel is located in a not a very safe area, we were having breakfast in the hotel restaurant and the thief came in and took my friend's backpack away on his seat. Never met this kind of thing in my life in a hotel. Hotel only gave cold reply and is very reluctant to help. Dont stay in this hotel.
Comment from Hotel Management
Jan 15, 2018 by L.Matthias, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,L.Matthias, Operations Manager
5 out of 5
by A verified traveler

Posted Dec 10, 2016 on Hotels
Stayed there before and the hotel is always good , cheaper than staying in the centre of koln for a 4 star hotel and with good transport links The tram into koln is 5 minutes away and the train station is a little bit further
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Dear guest, thank you very much for taking the time to evaluate your stay at Leonardo Hotel Köln. We are happy that you had such a great time in Cologne and enjoyable days in our hotel. We are looking forward to welcome you soon again. Warm regards, L.Matthias, Operations Manager
5 out of 5
by A verified traveler

Posted Dec 7, 2016 on Hotels
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Lieber Gast, herzlichen Dank für Ihren Aufenthalt im Leonardo Hotel Köln und dass Sie sich die Zeit genommen haben uns Ihr freundliches Feedback zu übermitteln. Wir freuen uns, dass Sie eine angenehme Zeit in unserem Hotel verbracht haben. Liebe Grüße aus Köln, Lilian Matthias, Operations Manager