Ratings based on 639 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Decent Hotel but service could be better

Posted Jan 16, 2017
Good hotel at a decent location. Decent breakfast buffet. Rooms are spacious by German standards. Only gripe I had was that the hotel has its private parking but are charging extra in addition to the room rate for staying guests.
4 out of 5
Recommended
for Everyone
by A verified traveler from ipswich

Decent base

Posted Dec 26, 2016
Pros: Access off motorway, Reception staff Proximity to public transport into Koln Swimming pool & sauna Bathroom
Cons: Room decor is dated Costly breakfast Cheaper or free parking
Location: Situated just off the motorway and a minute walk from public transport, plenty of retail units, fast food outlets and a supermarket also close by.
This hotel was ideal situated just off the motorway so easy to get to and to explore Koln whilst able to leave the car without paying excessive city parking (but you do have to pay to park). check in was very easy with friendly, polite fluent English speaking staff. The rooms (we had two booked) were generally clean and they were adjoining which was helpful but not requested (so demonstrates good customer service), but the decor was dated in terms of style and colour. The size of the room was good with a double and single bed in, plus a pull out if required. There was no ac/electronic heating control which made if difficult to regulate the temperature but with a window ajar it was not too noisy. The bathrooms boasted a strong powerful shower with plenty of hot water or bath if desired. The hotel also supports a nice fitness pool which was available all day, as was the small fitness room (treadmill, bike, cross trainer) and a sauna (open in the evening). Situated on the west side of Koln, the number 7 tramline runs a minute walk away and will,take you into the centre of Koln within 20mins. Also close by are a number of fast food outlets and situated across the road a couple of supermarkets ideal for daily provisions. The draw backs to this hotel are the cost of food on the restaurant menu (including the cost of breakfast) and the charge for car parking given that it is barrier controlled, otherwise little more to complain about. Would probably stay again.
5 out of 5
by A verified traveler

The best hotel in town!!

Posted Dec 25, 2016 on Hotels
It was a business trip but the offered everything you need to relax and feel comfortable!!
4 out of 5
by A verified traveler

Good value hotel

Posted Dec 2, 2016 on Hotels
The staff were pleasant and helpful. The location is convenient for shops and 10 minutes away from town centre. The room was clean and tidy. Very comfortable bed and pillows. The breakfast choice is great. Loads of choice, good quality and a very good coffee. The swimming pool was nice, but the water could do with being 1-2 degrees warmer. We were offered a single bed for the baby instead of a cotbed, but we were lucky that we had our own travel cot with us.
5 out of 5
by A verified traveler

Posted Nov 6, 2016 on Hotels
So glad what we picked this hotel!Was very enjoyable and relaxing.The staff was so nice and polite,everywhere reception,restaurant,swimming pool!Specialy big thanks to the man at reception!so nice and helpful,got all info without asking.Wish all Hotels have the same hospitality!Rooms are just perfect clean and cosy,tv-lots of different channels.Free wi.fi.Breakfast was brilliant!A lovely buffet everything fresh and tasty,place are spotless clean!Enjoyed swimming pool with a kids,sauna,little gim!It just cool!The atmosphere in hear just awesome,feels no pressure whats so ever.Big thanks for everything.If ever come back in this city 100% will b hear again!!!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 4, 2016 on Hotels
5 out of 5
by A verified traveler

Convenient, friendly and great value for money

Posted Oct 25, 2016 on Hotels
Great stay whilst visiting Phantasialand.
5 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
Good location check in and service
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 16, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 29, 2016 on Hotels