Ratings based on 486 Verified Reviews

4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from UK Essex

Excellent hotel near to all amenities

Posted Dec 1, 2016
Pros: The hotel is next to a train line that makes travel over Cologne easy, there are local shops in walking distance as well as other close attractions
Cons: If I had to moan it would be nice to have pillow selections as the ones on the bed are synthetic and flat
Location: Great location in walking distance to the Chocolate Museum and other attractions, if you wanted you can walk to the Dom in half a hour
We stayed here to visit the Christmas markets in Cologne, we stayed in one of the premier rooms which featured a balcony and a great view of the city, we were overlooking one of the train lines but at no point did this bother us with noise as the rooms were properly double glazed and sealed up well, Breakfast is buffet style and has the normal continental selection, there was a guy who would cook fresh eggs omelettes etc on demand, and the whole area was kept clean and tidy, All the staff are extremely friendly and efficient offering Help advice directions maps etc even room cleaning staff would greet you with a cheery "good morning"
Comment from Hotel Management
Dec 9, 2016 by H1206, Hotel Management
Dear Tristan, thank you very much for your kind feedback regarding your stay at our hotel. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. We hope that we soon have the opportunity of welcoming you again at our hotel. With best regards, your team from Mercure Hotel Severinshof Köln City
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the lovely city of Cologne!

Posted Nov 25, 2016
Pros: Lovely staff and clean room. Great deals.
Location: One point I would make is that the hotel is situation near to a motorway and railway station so expect city noise.
In November/December this hotel is near 4/5 German markets that are brilliant.
Comment from Hotel Management
Nov 29, 2016 by 1206, Hotel Management
Dear Mercure guest, Thank you very much for your kind feedback regarding your stay at our hotel. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We hope that we soon have the opportunity of welcoming you again at our hotel. With kind regards, your team from Mercure Hotel Severinshof Köln City
4 out of 5
Recommended
for Everyone
by A verified traveler from Manchester uk

Cologne central

Posted Nov 24, 2016
Quicks stop over in Cologne to take the Xmas markets and football. Easy to get to Cologne from Bonn airport. A bit tricky to find the Mercure Severinske Hotel. Best to get a taxi from the main Cologne station. Good 4 star hotel, didn't eat or drink in the hotel because we were out and about. Cologne is very nice and fairly compact. Xmas markets were very good value. Great place for a short break.
Comment from Hotel Management
Nov 29, 2016 by 1206, Hotel Management
Dear Mercure guest, Thank you very much for your kind feedback regarding your stay in our hotel. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. We hope that we soon have the opportunity of welcoming you again at our hotel. With best regards, your team from Mercure Hotel Severinshof Köln City
5 out of 5
Recommended
for Everyone
by A verified traveler from England - Essex

great hotel

Posted Jul 26, 2016
Pros: friendly ness of all the staff,excellent location bus tram taxis just outside if required
Cons: nothing
Location: central to all major attractions/shopping easy walking distance or by tram/bus alternatives
Great city plenty to explore spoilt for choice regarding food, friendly welcome by all
Comment from Hotel Management
Jul 26, 2016 by 1206, Hotel Management
Dear Nicky, We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. We are very pleased that your stay had been to your satisfaction and we hope that we soon have the opportunity of welcoming you again at our hotel. Kind regards, your team from Mercure Hotel Severinshof Köln City
5 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge

excellent hotel

Posted Jul 26, 2016
Pros: everything, hard to fault
Cons: hard to fault hotel, everything was very good
Location: location was close enough to city centre to comfortably walk
hotel was walking distance to city centre, river and attractions, very clean and modern with comfy lounge and polite friendly staff. also had gym and comfy courtyard seating area. public areas were very well presented and bar and restaurant very clean and well stocked.
Comment from Hotel Management
Jul 26, 2016 by H1206, Hotel Management
Dear Mercure guest, Thank you very much for your kind feedback regarding your stay in our hotel. We are very pleased that your stay had been to your satisfaction and we hope that we soon have the opportunity of welcoming you again at our hotel. Kind regards, your team from Mercure Hotel Severinshof Köln City
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel food not so good but overall very nice

Posted Jul 26, 2016
Pros: The staff and rooms where very good
Cons: The food
The food was not very good for a really nice hotel shame
Comment from Hotel Management
Jul 26, 2016 by H1206, Hotel Management
Dear Mercure guest, Thank you very much for your feedback regarding your stay in our hotel. We will inform our chef about your comments regarding the food and hope we can convince you during your next stay with us. Kind regards, your team from Mercure Hotel Severinshof Köln City
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Barbara, CA

Posted Jul 25, 2016
Very comfortable room with a great bed. Towels were only sparingly supplied though and occasionally forgotten completely. Dining options etc are a 15 minute walk away, but public transport is right outside the hotel.
Comment from Hotel Management
Jul 26, 2016 by H1206, Hotel Management
Dear Mercure guest, Thank you very much for your feedback regarding your stay in our hotel. We are very sorry about the forgotten towels. Please allow us to express our sincerest apologies. We hope that you will give us the opportunity to serve you better in the near future. Kind regards, your team from Mercure Hotel Severinshof Köln City
3 out of 5
Recommended
for Business Travelers
by A verified traveler from London

Nice Hotel , clean and well located for my purpose

Posted Jun 14, 2016
Pros: Clean , nice size rooms ,well positioned for my purpose , near the Metro, and good breakfast .
Cons: reception waiting time , and service at the bar very slow.
Had a very good stay me and my colleagues .Everything was fine with exception of waiting time at the reception, and service by the Bar .
Comment from Hotel Management
Jun 17, 2016 by H1206, Hotel Management
Dear Abdi, Thank you very much for your feedback regarding your stay in our hotel. We are sorry, that there were some waiting times at the reception and the bar. We hope we could serve you better during your next stay. Kind regards, your team from Mercure Hotel Severinshof Köln City
5 out of 5
Recommended
for Everyone
by A verified traveler from P

Weekend stay in Cologne!

Posted Jan 25, 2016
Myself and friends went for a weekend stay in Cologne, the hotel was clean, comfortable and staff was really friendly. We also loved the German music later on Friday evening. I would definitely recommend this hotel as it's good value for money!
Comment from Hotel Management
Jan 26, 2016 by Marc Flasche, Hotel Management
Dear guest, thank you very much for your kind feedback regarding your stay in our hotel. We look forward to welcoming you soon again. Kind regards, your team from Mercure Hotel Severinshof Köln City
4 out of 5
Recommended
for Everyone
by A verified traveler

Good standard hotel

Posted Jan 6, 2016
Good standard hotel in close proximity to Cologne center. Underground outside and supermarket nearby. Good wifi in rooms.
Comment from Hotel Management
Jan 11, 2016 by 1206, Hotel Management
Dear guest, Thank you very much for your feedback regarding your stay in our hotel. We wish you a happy New Year and look forward to welcoming you soon again. Kind regards your team from Mercure Hotel Severinshof Köln City