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Reviews of NH Köln Altstadt

4 out of 5
NH Köln Altstadt
Holzmarkt 47, Cologne, NW

Reviews

8.4

Very Good

Rating 10 - Excellent. 352 out of 1000 reviews" "
Rating 8 - Good. 477 out of 1000 reviews" "
Rating 6 - Okay. 121 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Lindsay

Business traveler
Liked: Cleanliness, property conditions & facilities
A bit disappointed that there was no air conditioning, only hot air coming out, I did call reception and they said cool air only available in the summer, never heard of this before. The room was very warm when I arrived so had to open window which is extremely noisy with vehicles so not practical to do overnight. Also the window opens fully which could be dangerous. Otherwise the room was lovely with window closed it is reasonably quiet although you do hear when neighbour is turning off lights in their room.
Stayed 1 night in Feb 2024
Response from Robert St. on Feb 5, 2024
Dear Lindsay,Thank you for the trust given to our hotel while choosing us for your stay at NH Hotel Köln Altstadt. We regret we did not cover your expectations and would like to thank you for your comments regarding the areas we should improve on. Please be assured, that we already discussed your comment regarding the cool air and the window. I truly apologize for the inconveniences that you experienced during your stay and regret that your stay did not meet with your expectations.Yours sincerely,Robert StenchlyDeputy General Manager

6/10 Okay

Maelle

Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
Breakfast was kind of expensive for what they served. Bathroom was not super clean. Other than that it was ok.
Stayed 1 night in Jan 2024

8/10 Good

Elisabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful breakfast. Helpful staff. Nice free drink for not having room cleaned idea. Easy to access 3 of the Christmas markets and public transport. Room 102 was a little noisy. It also lacked a bath and I had booked a room that had a bath listed.
Stayed 2 nights in Dec 2023

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for a weekend break to Cologne
Excellent location. Everything you need.
Stayed 3 nights in Dec 2023

10/10 Excellent

Ben

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, good hotel location for the chocolate museum, easy walk to center and Christmas markets.
Stayed 2 nights in Nov 2023

8/10 Good

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this property, was an easy walk to many of Cologne’s landmarks, shopping and restaurants. My one complaint would be with the pillows, which were terrible, flat and no support might as well have not had one. Would we stay again, only if they get better pillows or at least ones that are not ready for the trash can
Stayed 3 nights in Nov 2023

10/10 Excellent

Son

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent services from hotel staff especially Alex, he was exceptional nice, polite and very friendly. We had a little issue with the room central heating unit and he promptly provided us with 2 portable heater to keep us comfortable at night. In addition, the bedroom and bathroom were very clean and the service were very good.
Stayed 3 nights in Oct 2023
Response from Robert St. on Nov 13, 2023
Dear Son,Thank you for choosing to stay with us at NH Hotel Köln Altstadt and I am very proud to hear that your experience with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Please dont hesitate to contact us if you need any help or information.Yours sincerely,Robert StenchlyDeputy General Manager

6/10 Okay

Francisco

Business traveler
Disliked: Staff & service, amenities
Priced too high for what it offered.
Stayed 5 nights in Oct 2023
Response from Max on Oct 13, 2023
Dear Francisco,thank you for your assessment. In trade-fair-times the prices are higher than general. We are calculating in comparison to our competiors.Thank you for your understanding.Kind regardsMax OrmannsRooms Division Manager

8/10 Good

Marceline, Vail

Traveled with partner
Liked: Cleanliness, amenities
Not too close to food. Their restaurant was closed
Stayed 2 nights in Sep 2023
Response from Robert St. on Sep 25, 2023
Dear Marceline,Thank you very much for your feedback regarding your stay with us. I shared your comments regarding the restaurant with our F&B Manager. Below you will find our openings:Monday18:00-00:00Tuesday18:00-00:0018:00-00:00Thursday18:00-00:00Friday18:00-00:30Saturday18:00-00:30Sunday18:00-23:30We look forward to welcoming you back soon. Please dont hesitate to contact us if you need any support or information regarding your next possible stay.Yours sincerely,Robert StenchlyDeputy General Manager

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean hotel, opposite Chocolate Museum and about a 20 minute walk into the centre. Our room overlooked the courtyard which was a little noisy one night but it was all quiet from about 11pm.
Stayed 4 nights in Sep 2023
Response from Robert St. on Sep 25, 2023
Dear Jillian,Thank you for choosing to stay with us at NH Hotel Köln Altstadt and I am very proud to hear that your experience with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Please dont hesitate to contact us if you need any help or information.Yours sincerely,Robert StenchlyDeputy General Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Cologne!
Amazing Stay! Great location, clean rooms, all amenities great, gave you a drinks voucher if you didn’t get your room cleaned/towels replaced nice touch!
Stayed 2 nights in Aug 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent superior room that was large with modern bathroom. Nice bar and good service.
Stayed 3 nights in Aug 2023

8/10 Good

Jason

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel Very nice stay
Stayed 1 night in Aug 2023

2/10 Terrible

Charbel

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hot couldn’t sleep No AC
Stayed 2 nights in Jun 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Amanda

Stayed 2 nights in Jul 2023

10/10 Excellent

Marvin

Stayed 2 nights in Jul 2023

8/10 Good

Suzanne

Stayed 3 nights in Jun 2023

10/10 Excellent

Nail

Liked: Cleanliness, staff & service, property conditions & facilities
The property was in perfect location, the staff and facilities were fantastic
Stayed 5 nights in May 2023
Response from Robert St. on Jun 5, 2023
Dear Nail,Thank you for choosing to stay with us at NH Hotel Köln Altstadt and I am very proud to hear that your experience with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Please dont hesitate to contact us if you need any help or information.Yours sincerely,Robert StenchlyDeputy General Manager

2/10 Terrible

samet

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There is no quality and comfortable mattresses and pillows. The hotel should change the Mattresses and pillows immediately. Breakfast, cleanliness, equipment, service, was great.
Stayed 6 nights in May 2023
Response from Robert St. on Jun 5, 2023
Dear Samet,Thank you for the trust given to our hotel while choosing us for your stay at NH Hotel Köln Altstadt. We regret we did not cover your expectations and would like to thank you for your comments regarding the areas we should improve on. But we are happy to tell you, that we starts the roll out in some NH hotels. As quick as possible we also start in our hotel. I truly apologize for the inconveniences that you experienced during your stay and regret that your stay did not meet with your expectations.Yours sincerely,Robert StenchlyDeputy General Manager

8/10 Good

Lori

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and friendly staff
Lovely place and friendly staff. Good location. Was also offered an extra hour late check out for free.
Stayed 3 nights in Mar 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break in Köln
We had three nights here, the staff were friendly, the room very comfortable and parking easy in the garage. It’s less than 10 mins to the nearest tram stop and slightly longer to walk into the Altstadt.
Stayed 3 nights in Feb 2023

10/10 Excellent

martina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent hotel and customer service. The breakfast buffet was not worth the price of 20 euros. Besides that, I loved my stay will definitely stay again
Stayed 2 nights in Feb 2023

10/10 Excellent

Zian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

4/10 Poor

Maria

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Dec 2022

4/10 Poor

Susan

Disliked: Staff & service, property conditions & facilities
They stuck ridgedly to their 3 pm check in which meant there was an queue taking me 20 minutes to get to the desk. Then when I got to our room there was a double bed rather than the twin I had booked for my daughter and I. I went down to reception and was told I’d have to wait 1-2 hours until it was ready so really couldn’t settle in the incorrect room and start enjoying our holiday. Every morning we were woken up at 8 am by the sounds of drilling above us which was still going on when we went out. When I complained at reception I was informed that the windows were being replaced and it had been agreed for the workmen to start at 8am. I booked this hotel for a restful holiday which it proved to be not!
Stayed 3 nights in Dec 2022

10/10 Excellent

Ulf

Stayed 1 night in Dec 2022

8/10 Good

Sarika

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The bathroom of our room had areas of ‘moss’ or ‘black spots ’ that need scrubbing out. Breakfast was fantastic and delicious

10/10 Excellent

Jamie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

10/10 Excellent

Katia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bathroom were very clean, large and modern. The room also had Nespresso machine and kettle. Walking distance to bridge and cathedral.
Stayed 2 nights in Oct 2022

8/10 Good

Gordon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

4/10 Poor

Selcuk, Troy

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Nice, modern facility - but they should update their key management system as we kept having issues with it.
Stayed 3 nights in Aug 2022

8/10 Good

Joao Paulo, Medina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location with good and competent service staff
Stayed 1 night in Aug 2022

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Aug 2022

10/10 Excellent

Hugo

Stayed 3 nights in Jul 2022

8/10 Good

Bob

Stayed 1 night in Jul 2022

2/10 Terrible

Eric

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The check in process took 40 min. The rooms I paid for are not what we got. I got locked out of my room 2 times. Staff tried to help but everything was more difficult than it should have been.
Stayed 4 nights in Jun 2022

4/10 Poor

Charbel

Business traveler, Traveled with partner
Liked: Cleanliness
No water in the room and no mini bar . Elevator slow
Stayed 2 nights in Jun 2022

10/10 Excellent

vanessa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Staff very pleasant and accommodating in all areas, reception particularly and also the bar Spotlessly clean and the most comfortable hotel bed I have had in quite some time ! Sweetie table and fruit waters a lovely touch Will now be my regular hotel
Stayed 1 night in Apr 2022
Response from Reception on May 14, 2022
Hello, thank you for your great ranking. We are always happy to read so a nice review. Hope to see you next time again. Take care and stay save

10/10 Excellent

Andrew

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

Katharine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly, just what I expected from this hotel. Thank you!
Stayed 2 nights in Apr 2022

8/10 Good

Carlos, Belo Horizonte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is quite nice . Breakfast is good .
Stayed 3 nights in Nov 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Liane, Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room was clean. Front desk staff was polite and helpful.
Stayed 1 night in Jan 2020

10/10 Excellent

Epaminondas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food value for money, close to old town.
Stayed 1 night in Jan 2020