Ratings based on 980 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from London
lovely quiet, close to the city,awesomePosted Apr 25, 2017
Cons: yes, at least one european adaptor for guest not using same plug connection. It cost me 13.00euro to get one, and that is have many at home now.
Location: lots of stuff, restaurant, chocolate factory, sea side, walking distance to the main trAIN STATION, ETC,
my experience with the staff was good, helpful, they express well, both in German and English, smartly dress. Neat, and pleasant people.
for Everyoneby A verified traveler from London GB
Great location with many places to eat close byPosted Apr 19, 2017
If I stayed here again I would bring my own pillows. Hotel only has 1 foam-filled type and far too soft/small. Besides this everything else was excellent.
for Familiesby A verified traveler from Hampshire, UK
Nice hotel - short walk to the town centrePosted Apr 19, 2017
Pros: Location, decor, staff
Cons: Breakfast was very expensive. There were only 2 slow lifts and one was out of service.
Location: Chocolate museum, cathedral, river
First impression of the hotel wasn't good - an uninspiring grey building. However, upon entry to the hotel, we were pleasantly surprised by the bright decor and good use of space. Staff were friendly and helpful. Room was clean and enough space for 4 of us. Breakfast was very expensive as we did not have it included, but a good buffet spread. Children eat for free. Pleasant walk along the river (15 mins) to get to the centre of town.
for Everyoneby A verified traveler from orlando
Great location.Posted Apr 18, 2017
Great location. Helpful & pleasant staff. Only negative was a problem with one of the elevators during our stay. Also, the lobby doubles as a children's play area, so it can be very distracting while dining in the restaurant adjacent to the lobby.
for Everyoneby A verified traveler from Weston, FL
Great stay!Posted Apr 13, 2017
The staff was very helpful and kind both at checking in and answering our questions/requests. The room was nicely decorated and modern. The beds very comfortable. The location is very convenient, walking distance to the city center.
by A verified traveler from k
Below Average hotelPosted Apr 7, 2017
They were unresponsive to my pleas to forward my left behind paraphernalia (including) an iPhone via airmail to India
by A verified traveler
Posted Mar 21, 2017 on Hotels
Posted Jan 8, 2017 on Hotels
Newly refurbished....very clean!!!Posted Jan 8, 2017 on Hotels
Like the hotel, very clean and friendly place. Breakfast is a bit costly but other than that, we could not get anywhere better on such a short notice.
by A verified traveler from London
Clean hotel, great locationPosted Dec 30, 2016
Like: Walking distance to Chocolate factory and even the Dom cathedral Clean rooms Dislike: Extremely slow check-in process and long lines Check-in starts at 3 pm! Check-out is 12 noon and your key card stops working immediately after that. Pillows are wafer thin No bath-tub