Ratings based on 785 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from Traben-Trarbach

2 Tage Familienaufenthalt

Posted Jan 13, 2016
Hotel in Toplage, Hafen, Altstadt und Dom alles zu Fuß zu erreichen. Im Hotel war alles soweit in Ordnung, Frühstück reichhaltig. Jederzeit wieder.
Comment from Hotel Management
Jan 16, 2016 by h3127, Hotel Management
Lieber Detlev, herzlichen Dank für Ihre lobende Worte hier. Es freut uns sehr, dass wir Sie mit unseren Leistungen überzeugen konnten. Gerne sind wir wieder Ihr Gastgeber, wenn Sie erneut unsere schöne Stadt besuchen. Beste Grüße vom Rhein. Holger Berg Hoteldirektor
4 out of 5
Recommended
for Everyone
by A verified traveler from MASSACHUSETTS

Nice hotel for the price.

Posted Jan 4, 2016
Pros: Good helpful staff at breakfast, and good quality food, tea and coffee.
Cons: Bigger room, better furniture, there is not enough space to rest and open our luggage.
Location: Not much to do near by, but walking to city center didn't take long either.
Location is OK, within 20 minutes walk to the Dom Church and city center. The hotel really maximize the use of space, there are a lot of rooms but the rooms didn't feel spacious enough, and furniture is basic and cheap; typical Novotel. However, the friendly staffs and good quality breakfast make the staying worthwhile. The fitness on the roof is decent only because no other people were using it. Parking is convenient right under the hotel, but kind of expensive for 21 euros a day. Overall experience is good, and will stay again.
Comment from Hotel Management
Jan 8, 2016 by h3127, Hotel Management
Dear B, thank you very much for your detailed feedback here. It was a pleasure for us to host you in our Novotel. We are planning a refurbishment of our rooms in the near future. After doing so we will have a modern design of the furniture. The parking cost are only € 17,00 / 24hrs and not € 21,00. May be you stayed longer in our garage. We hope to see you again in our Novotel in the near future. Best regards. Holger Berg General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Prima hotel

Posted Dec 30, 2015
Location: Kerstmarkt
Wij gingen naar de kerstmarkt en sliepen hier 2 nachten. Prima hotel, makkelijk onder het hotel parkeren en lekker ontbijt. Schoon, netjes en prima bed. De kinderen vonden het ook helemaal geweldig, vooral het ontbijt.
Comment from Hotel Management
Dec 31, 2015 by h3127, Hotel Management
Dear M., thank you very much for your kind feedback here. We hope to see you again here in Cologne in the near future. Best regards. Holger Berg General Manager
3 out of 5
Recommended
for Families
by A verified traveler

Posted Dec 26, 2015
Pros: 立地、朝食(メニューが多く美味しい)、安さ、清潔な部屋
Cons: ユニットバスの排水。従業員の態度。
Location: 大聖堂まで車で数分で便利だった。
大人二人と子供二人の宿泊。朝食付きで、広くはないが4人が十分に寝られる部屋で満足。チェックアウト時の従業員の態度は改善の余地あり。チェックアウト時、ホテルのコンピューターシステムが作動せず精算ができないと言われた。どうすればよいか、どれくらい待てばよいか、等を尋ねても、I don't know.と言うばかり。エクスペディアで支払いが済んでいたのでそれを確認するようにお願いした所、台帳を確認してやっと精算(税金と駐車場代)をしてくれた。
Comment from Hotel Management
Dec 28, 2015 by h3127, Hotel Management
Dear beruo, thank you very much for your feedback here. We apologize for any inconvenient during your stay here and we will check our procedures. We hope to get a second chance when you will visit Cologne again in the future. Best regards. Holger Berg General Manager
4 out of 5
Recommended
for Families
by A verified traveler from UK

Modern, clean hotel. Good location.

Posted Dec 24, 2015
Pros: Price, location, modern, well equipped.
Cons: Move children's play area. Employ more staff in bar & restaurant (to reduce wait times & queues for breakfast).
Location: Nice location on river. Chocolate & mustard museums are 5 minute walks. 10 - 15 minute walk to Altstadt, shopping & eateries.
Good modern hotel. Rooms clean & well furnished. Did not take breakfasts due to cost & queues. Bar area nice but due to children's play area is very noisy. Bar food good but service really slow. Would definitely rebook if price as good as for this trip.
Comment from Hotel Management
Dec 25, 2015 by h3127, Hotel Management
Dear T, thank you very much for your 4 star voting here. For the waiting time we apologize. We are a very family friendly Hotel Chain and our young guests are very important for us. Please accept, that there is a play area for children near the place where the parents sitting for eat and drink. We hope to see you again in our Novotel. Best regards from Cologne. Holger Berg General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hemel Hempstead

Lovely hotel, excellent staff

Posted Dec 15, 2015
Great hotel, kids play corner was amazing and kept my daughter entertained for ages. Nice large roomroom, friendly staff, good central location, 10 minutes walk from the old towntown
Comment from Hotel Management
Dec 16, 2015 by h3127, Hotel Management
Dear Paul, thank you very much for your feedback here. We are happy to see that you had have a good time while staying with us. Please choose our Novotel again when you plan our next trip to Cologne. Best regards Holger Berg General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

川沿いの綺麗なホテル

Posted Nov 30, 2015
駅や大聖堂などの中心部からは少し離れているが、許容範囲である。 各所のクリスマスマーケットを巡りながらホテルに向かえば、バスやトラムを使わなくても移動可能。
Comment from Hotel Management
Dec 8, 2015 by h3127, Hotel Management
Dear guest, thank you very much for your kind feedback here. 5 stars means a great happiness for us. Please visit us again soon. best regards from Cologne. Holger Berg -General Manager-
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a good location.

Posted Nov 24, 2015
Pros: Very clean and friendly.
Cons: Nothing that I could put my finger on, but we only had room only so I can't vouch for the food.
Location: Location great for the town and bars. Chocolate museum close by. Town nearby for food and drink. Xmas markets close to hotel.
Good hotel, very clean, friendly staff. Close to chocolate museum. Nice pleasurable walking distance to the town, where there is great food, plenty of bars, and very friendly locals. Would definitely re-visit this hotel and city.
Comment from Hotel Management
Dec 10, 2015 by h3127, Hotel Management
Dear guest, we are more than happy to read your fantastic feedback here. We also will share it with our team. Please visit us again when you will plan your next trip to beautiful Cologne. Best regards. Holger Berg General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Preis/Leistung ok!

Posted Nov 23, 2015
Wir sind in diesem Jahr das 2. Mal als Familie (2 Erwachsene + 2 Kinder) dort gewesen und hatten jeweils ein Superior-Zimmer gebucht. Die Zimmer sind für eine Familie mit 4 Personen definitiv sehr klein - die Minibar war allerdings kostenlos und hat dafür entschädigt. Das Hotel selbst ist ansprechend - 17,-€ Parkgebühren sind allerdings fällig, wenn man mit dem Auto anreist. Gute Lage (ca.15 Minuten Fußweg zur Altstadt). Cocktails an der Bar kosten zwischen 9,-€ und 12,-€. Das Personal war freundlich - das Frühstück durchschnittlich. Insgesamt waren wir zufrieden.
Comment from Hotel Management
Dec 11, 2015 by h3127, Hotel Management
Liebe Sauerländer, wir freuen uns sehr, dass Sie Gast in unserem Novotel waren und danken Ihnen für Ihre Bewertung hier. Um mehr Platz im Zimmer zu haben, bieten wir bei Familien einen Sonderpreis für das zweite Zimmer an. Einfach bei Ihrer nächsten Buchung danach fragen. Ansonsten sind, wie immer bei Novotel, zwei Kinder im Alter bis 16 jahre kostenfrei im Zimmer der Eltern - Frühstück gratis, wenn auch die Eltern frühstücken. Wir freuen uns Sie auch in der Zukunft wieder bei uns begrüßen zu dürfen. Beste Grüße aus Köln. Holger Berg Hoteldirektor
2 out of 5
by A verified traveler

Niemals 4 Sterne Hotel

Posted Nov 19, 2015
Pros: Frühstück war gut
Cons: Komplette Renovierung notwendig. Personal in den Etagen nicht 4 Sterne Niveau
Wir hatten Gott sei dank nur eine Übernachtung in diesem Hotel. Der Empfangsbereich ist noch ok, aber die Etagen und die Zimmer sind wirklich unschön!! Große Flecken auf dem Teppich in den Fluren. Die Zimmer sind veraltet und verwohnt. Schmutzige Wände und schmutzige Bettumrandung. Obwohl wir das Timmer gewechselt haben, sah es im nächsten Zimmer leider genau so aus. Nie wieder!!!
Comment from Hotel Management
Dec 9, 2015 by h3127, Hotel Management
Verehrter Rainer, wir danken Ihnen für Ihr Feedback auch auf dieser Seite sehr herzlich und verweisen auf unseren Kommentar an anderer Stelle. Mit freundlichen Grüßen aus Köln Holger Berg Hoteldirektor