Ratings based on 941 Verified Reviews

4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from London

Clean hotel, great location

Posted Dec 30, 2016
Like: Walking distance to Chocolate factory and even the Dom cathedral Clean rooms Dislike: Extremely slow check-in process and long lines Check-in starts at 3 pm! Check-out is 12 noon and your key card stops working immediately after that. Pillows are wafer thin No bath-tub
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent location near river and chocolate museum

Posted Dec 23, 2016
Excellent stay. Staff very friendly and helpful. Modern and very clean room. Good location for sightseeing and Christmas markets.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Dec 18, 2016
We stayed at this hotel while visiting the Cologne Christmas markets. It's about a 15 min walk to the cathedral and shopping area. The front desk staff were friendly and helpful. Our room was big enough for our family of four and perfect to spend a night in. The only negative thing is while we were getting ready the morning of checkout, a staff member entered our room without knocking or announcing herself. I was in the bathroom with the door still open and about to jump in the shower. I hadn't undressed yet, thankfully.
4 out of 5
by A verified traveler

Posted Dec 3, 2016 on Hotels
The Breakfast was very expensive - 19 Euros per person.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Close to centre of town. Easy walk along the river

Posted Nov 30, 2016
Pros: Helpful and friendly staff. Breakfast was lovely.
Good place to stay for the Christmas markets. Five minutes walk to the Harbour Christmas market.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel near city center

Posted Nov 18, 2016
The hotel was the perfect distance to walk to the city center. Also, the chocolate museum was only a 5 minute walk away. The breakfast had a large variety and was great. The staff was also very friendly and we enjoyed the conversations with them.
4 out of 5
Recommended
for Everyone
by A verified traveler from brisbane australia

Beautiful Hotel close to river short walk from tow

Posted Sep 30, 2016
Loved staying here, such a pretty town and lovely people. The hotel has some amazing restaurants close by and the main town is just a short 10 minute walk away.
4 out of 5
by A verified traveler

Great staff

Posted Sep 29, 2016 on Hotels
Excellent family city break, hotel really nice and staff excellent and helpful
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 27, 2016
Newly renovated rooms, great interior look. A bit of noise in the morning with last minute construction, but not an issue. Great breakfast, a little pricey, but to go anywhere else in the morning isn't possible without traveling into the city centre. Overall a great stay, clean very relaxed. Nice bar and restaurant. Excellent room service.
3 out of 5
Recommended
for Everyone
by A verified traveler from London

New refurbished room but.....

Posted Sep 26, 2016
Pros: Clean room, generous comfortable bed, decent breakfast and room soundproofing, necessary due to busy main road below. Reception staff helpful and good
Cons: Some sense of being in a four star hotel as opposed to a up-market motorway overnight stop site! See above!
Location: 1/2 hour walk to the Cathedral, interesting river front walks near by.
Stayed two nights for Photokina which was a little far from the hotel but not too bad Hotel's top floor, river facing newly refurbished room was smart and of a generous size if somewhat soul-less. One has to presume they will refurb the hall carpets when the rooms are finished! Breakfast was good but coffee/tea making facility in room was so second rate especially for a new refurb supposedly 4 star hotel. Toilet paper deserves to be in a cheap roadside stop not a 4 star hotel....just saying. Tiny bags of jelly sweets as a welcome....4 star hotel....come on! This hotel is like an upmarket T********e hotel but with a good breakfast