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Reviews of Novum Hotel Leonet Köln Altstadt

Novum Hotel Leonet Köln Altstadt
Rubensstrasse 33, Cologne, NW

Reviews

6.6
Rating 10 - Excellent. 135 out of 1002 reviews" "
Rating 8 - Good. 342 out of 1002 reviews" "
Rating 6 - Okay. 288 out of 1002 reviews" "
Rating 4 - Poor. 148 out of 1002 reviews" "
Rating 2 - Terrible. 89 out of 1002 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Reza

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old interior with smelly carpets . The shower is very small and smell bad . Old furniture . Very limitted parking spot and I had to pay 1 euro perc15 min in street next to the hotel and even that was very difficult to find .
Stayed 1 night in Mar 2024

2/10 Terrible

Luc

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave away our reserved room. Then they gave us a room that was a single bed which was not equivalent to a kind bed. Then they gave us a better room but had no hot water and the toilet didn’t flush well. Overall I would stay away from here and the reception was rude if you can only speak English.
Stayed 2 nights in Mar 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ernest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel; a bit tired but clean and tidy. Staff helpful. The area isn’t the best in Köln but safe. Breakfast very adequate, and chef is nice. Would recommend for a short stay.
Stayed 5 nights in Dec 2023

4/10 Poor

Bastian

Disliked: Cleanliness, staff & service, property conditions & facilities
Ist's a non smoking Hotel, but the room smelled of smoke
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Ann

Traveled with family
Disliked: Staff & service
The room was clean and bed comfortable. Staff not very helpful. Didn't feel like I was made to feel welcome.
Stayed 2 nights in Nov 2023

8/10 Good

Kelly

Stayed 1 night in Nov 2023

6/10 Okay

Kieran

Pretty poor for the price
Not a bad stay, all staff in hotel were friendly and helpful. Major downside was price and the level of amenties in the room. No tea and coffee making facility in room, very poor shower with intermittent hot water. I paid £250 for 3 nights and it was for sure not worth that
Stayed 3 nights in Oct 2023
Response from Novum Hotel Leonet Köln on Oct 24, 2023
Dear guest,Thank you for sharing your feedback with us.We are pleased that you found our staff friendly and helpful. However we regret that you were not satisfied with the room facilities. Our price structure generally based on the availability of our rooms and on the general market situation as well. That is why our prices vary daily.Hopefully you will visit us again still.With kind regardsYour Novum Hotel Leonet Köln team

2/10 Terrible

Dale

Traveled with family
They didn't have a room for me so I had to make other arrangements.
Stayed 3 nights in Oct 2023

4/10 Poor

Antea Antonietta

Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Novum Hotel Leonet Köln on Oct 25, 2023
Sehr geehrter Gast,vielen Dank für Ihre Bewertung.Es tut uns leid, dass Sie Ihren Aufenthalt bei uns nicht genießen konnten. Wir bemühen uns, unseren Gästen einen komfortablen und angenehmen Aufenthalt zu bieten und bedauern, dass wir Ihre Erwartungen nicht erfüllt haben. Für die entstandenen Unannehmlichkeiten entschuldigen wir uns aufrichtig und wir hoffen sehr, dass wir Sie dennoch wieder als Gast bei uns begrüßen dürfen.Mit freundlichen GrüßenIhr Team vom Novum Hotel Leonet Köln

8/10 Good

hui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in a small street, its quiet and clean overall. Its easy to reach, 4 stops by bus from central station, and a 25 mins walk if you choose to do so. In 5-10 mins walking distance, there are a lot good restaurant and bar and grocery store. Will stay here again if visit the city again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Robert

Stayed 3 nights in Sep 2023

2/10 Terrible

Derek

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Having used this hotel many times before I emailed well in advance requesting and early check in and room at the front of the hotel which was ignored. When I arrived I was refused an early check in and told I was on the 5th floor and the lift was broken, refused to try and find an alternative room On a lower floor no apology or explanation of any kind. Almost 80 stairs to climb. The room was tired and worn the bed was 2 singles pushed together the light switches were at the head of the bed behind the pillows so when you moved you either switched them on or off. There was no privacy as the window had to be wide open due to the intense heat the blind was attached to the velux style window so everyone in the building opposite could see in. Hot water was temperamental. The shower was over a very high sided bath where the shower curtain only covered half so more often than not you flooded the bathroom when taking a shower. I needed an Elastoplast and asked reception and was just told NO
Stayed 5 nights in Sep 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK THIS HOTEL
Awful room. Nothing like pictures. Staff seemed to not want to be there. Whole building smelt. No air con. Opening window let stench of bins in. Parking is not really parking. Almost scratched car in process of parking. Left and had to book another hotel after seeing the room and they refused to refund. Absolutely DO NOT book this place
Stayed 2 nights in Sep 2023

10/10 Excellent

Fearghal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Sara

Liked: Staff & service
It was giving a Motel 6 in the 90s vibe (carpet and key). Highly dated and didn’t seem to get hot water. Otherwise, clean and safe.
Stayed 2 nights in Jul 2023

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and well priced although slightly away from the areas best served by public transport.
Stayed 2 nights in Jun 2023
Response from Novum Hotel Leonet Köln on Jul 11, 2023
Dear guest,Thanks for your good rating.We are glad that you found our hotel nice, clean and well priced.Hopefully will have the pleasure to welcome you back one day.With kind regardsYour Novum Hotel Leonet Köln team

8/10 Good

Bustena

Traveled with family and small children
Liked: Cleanliness, staff & service
Convenient.
Stayed 1 night in May 2023

4/10 Poor

Edmilson

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I didnt like the room. Was not a good smell
Stayed 3 nights in May 2023

8/10 Good

Paul Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Great little hotel off the beaten track but not too far out of town - 20 minute walk to the Cathedral. Quiet, friendly, clean mid budget hotel.
Stayed 4 nights in Apr 2023

2/10 Terrible

Shaun

Traveled with group
Disliked: Staff & service
Don’t go here
I booked a three bedroom for me and my two friends between April 6th-11th, we arrived late on April 6th to book in and sue to a slight mistake we had to pay an extra €200 on top of the €421 already charged, this ruined the rest of our break. Also one day I left the key behind reception to pass on to one of my friends, I told the receptionist his name and he refused to give my friend the key even with ID.
Stayed 5 nights in Apr 2023
Response from Novum Hotel Leonet Köln on Apr 14, 2023
Dear guest,Thank you very much for your feedback.We are sorry that you did not enjoy your stay with us. The extra cost was for the two more persons as the room was booked for one people only. For security reasons you will just be given the room key with your room ID. This ensures that no stranger enters your room. We will talk to the team to find out why not all three people got a room pass and we sincerely apologize for the inconvenience.With kind regardsYour Novum Hotel Leonet Köln team

6/10 Okay

Verified traveler

Traveled with family
Stayed 3 nights in Mar 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, clean

10/10 Excellent

Emma

Stayed 2 nights in Dec 2022

4/10 Poor

Andreea

Stayed 1 night in Nov 2022

8/10 Good

stephanie

Stayed 1 night in Nov 2022

2/10 Terrible

Erkan

Stayed 1 night in Oct 2022

2/10 Terrible

Christopher

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 19 nights in Aug 2022

6/10 Okay

Stjepan

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No AC or mini fridge in the room at 35 degrees, bathrooms could use a bit of remodelling. Location decent for public transport use
Stayed 3 nights in Aug 2022

8/10 Good

Piotr

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a visit at Cologne!
The Hotel is in a really good neighbourhood from Cologne. Five minutes walking from Heumarkt. The receptionist was friendly and speaks very well English. The room is clean with hairdryer in the bathroom and a television in the bedroom. Good place for a visit at Cologne!
Stayed 1 night in Aug 2022

6/10 Okay

Cheily

Stayed 5 nights in Aug 2022

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in good location. Good hotel for price. No facilities to make drink.
Stayed 2 nights in Jul 2022

8/10 Good

dlier

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Small rooms, tv doesn’t work, located in a remote area at least 10 minutes walking from the nearest subway station
Stayed 1 night in Apr 2022

10/10 Excellent

Ke Rui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

8/10 Good

Fadi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021
Response from Novum Hotel Leonet Köln on Dec 3, 2021
Sehr geehrter Gast, vielen Dank für Ihre tolle Bewertung. Wir freuen uns, dass Sie einen sehr guten Aufenthalt in unserem Hotel hatten und wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Ihr Team vom Novum Hotel Leonet Köln

8/10 Good

AHMED

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2021

4/10 Poor

Derek

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better available at same price
Only 1 receptionist who said hello/good morning others didn’t even acknowledge. Shower not fit for purpose as it flooded the bathroom whichever way it was used. Complimentary coffee in reception always empty. Room was on ground floor with large windows that opened which is a security risk. Wardrobe extremely dusty, toiletries never replenished. I imagine this hotel has changed hands since my other 4 stays.
Stayed 5 nights in Nov 2021
Response from Your team of Novum Hotel Leonet Köln on Nov 11, 2021
Dear Derek, thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Your team of Novum Hotel Leonet Köln

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

8/10 Good

Danielle, Bradford

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Cheep and chearful
Stayed 10 nights in Sep 2021

2/10 Terrible

Gianfranco

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid if possible… should cost 1/10 of normal
This is a hotel that shouldn’t cost more then 40 euros per night… we paid almost 350/night due to going for a Trade Show -Curtains broken -No water -No fridge -Really cheap towels and bedding -You only get one key(which you have to give back at front desk when you leave) -elevator broken Only positive thing is the water runs well and the location is quite central… but think twice before Booking
Stayed 3 nights in Oct 2021
Response from Novum Hotel Leonet Köln on Oct 14, 2021
Dear Gianfranco, Thank you very much for your rating. We are sorry that we did not meet your expectations. Your criticism will be forwarded internally because it is really important for us that our guests feel comfortable at our hotel. We apologize for any inconvenience. With kind regards Your Novum Hotel Leonet Köln team

4/10 Poor

Mohamed Rizvi

Traveled with family
Disliked: Cleanliness, staff & service
Schlechtes Hotel
Rezeption schrecklich mega unhöflich vlt weil sie gestresst war oder so Zimmer mit zerissenem sofa Wc stank und lavabo war dreckig und am Morgen um 7uhr haben wir das hotel mit aufräumkarte vor der Tür verlassen Zimmer wurde trotzdem nicht geputzt umd sachen wurden auch nicht ausgewechselt In den Bilder von der website tip top aber in echt mega schlecht nicht empfehlenswert Umgebung auch dreckig aber einbischen weiter weg ist das Zentrum ca. 10bis 15min Im Wc war die Klospülung kaputt und keiner hatte sich drum gekümmert erst am zweiten Tag bekammen wir ein neues Zimmer Ganzes Hotel war alt und hat eine Renovierung sehr nötig Ich war mit 4 Kinder ( 15, 12, 10 umd 5 ) dort und meiner Frau und es war wirklich schlimm also nicht empfehlenswert
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Okay for a night
Overall an okay stay. Hotel slightly run down and dated. Rooms could do with a lick of paint and new bathroom suites. My bed sheets were also dirty on arrival. Staff are friendly and helpful. Great location - close enough to walk to the centre but far enough away where it’s quiet.
Stayed 1 night in Aug 2020

10/10 Excellent

Agnes

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was perfect and cleaned every day unless you left card in outside of door, not a lot in vending machine so had to go out to get water every night but think this was due to Covid
Stayed 5 nights in Aug 2020

6/10 Okay

Imad

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
star
Nice location to close to shops and coffee,restaurant but girl in reception in morning She always not help at all when we need any think but after Noon receptions great 👍
Stayed 4 nights in Aug 2020

2/10 Terrible

Thomas

Stayed 2 nights in Jun 2020

8/10 Good

Evan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020