Buffet

Reviews of Novum Hotel Mariella Airport

3 out of 5
Novum Hotel Mariella Airport
Hauptstr. 369, Cologne, NW

Reviews

7.2

Good

Rating 10 - Excellent. 145 out of 761 reviews" "
Rating 8 - Good. 306 out of 761 reviews" "
Rating 6 - Okay. 189 out of 761 reviews" "
Rating 4 - Poor. 77 out of 761 reviews" "
Rating 2 - Terrible. 44 out of 761 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

fadoua

Liked: Staff & service
Disliked: Property conditions & facilities
Staff excellent, but smell of cigarettes was strong we had to change rooms, area a bit noisy
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find well situated hotel with comfortable rooms close to transport links to the city centre
Stayed 1 night in Dec 2023

8/10 Good

SRJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

Henrik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good location. 2 min walk to Tram and 15min to Cologne central or 10min UBeR €20 Economy Hotel very simple rooms, beds and furniture could need some update
Stayed 2 nights in Oct 2023
Response from Novum Hotel Mariella Köln on Oct 11, 2023
Dear guest,We regret that we did not fully meet your expectations. Guest comments help us to constantly put our services to the test. We thank you for your opinion. We sincerely apologise for the inconvenience caused and we hope to welcome you as our guest again.Best regards,Your team of Novum Hotel Mariella Köln

10/10 Excellent

Maximilian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff at the front desk made getting to the Airport in the morning quick and easy.
Stayed 1 night in Aug 2023

8/10 Good

Eric

Stayed 1 night in Jun 2023

6/10 Okay

DUSAN

Business traveler
Liked: Room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

issam

Liked: Cleanliness, staff & service, property conditions & facilities
Workers are very nice , and great customer service.
Stayed 3 nights in May 2023

4/10 Poor

Jetson

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
the room 712 - do not take. the staff was not really helpful.
Stayed 1 night in Sep 2022

6/10 Okay

Vanessa

Disliked: Cleanliness, room comfort
Dirty bedsheets told them to change it they said yes and didn’t change it breakfast was really poor.
Stayed 2 nights in Jun 2022

10/10 Excellent

Nicole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay for an amazing price
Really brilliant hotel stay at a great price. Rooms had lots of facilities eg. Safe/Mini-Fridge/Shower gel. Breakfast was lovely each morning. Housekeeping was excellent and all staff delivered amazing customer service, the 24h reception was useful as i had to check out early in the morning. Only issue was that the room floors looked as if they had never been cleaned, had mud stains etc, which was off-putting. Spacious, airy rooms. Situated on main road so it was very loud with the windows open at all hours unfortunately. In a prime location within one of Köln's neighbourhoods, the S-bahn and shops on the high street(incl. Lidl/Aldi supermarkets) were within 10 minutes on foot so very accessible and useful. The back of the hotel leads directly to the River Rhein which was the best part of it for me!! Would definitely recommend this hotel and will likely return in the near Future.
Stayed 5 nights in Jun 2022

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 'typical' German-style, no-fuss property representing excellent value for money.
Stayed 3 nights in Jun 2022

10/10 Excellent

Jephter, Manchester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great environment, satisfactory.
Stayed 2 nights in Jun 2022

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Mehrdad

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and all friends booked four rooms and someone opened the door of two of they’re rooms at around 6am
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2020

6/10 Okay

henry

Traveled with family
Liked: Cleanliness
The lift was not working, i was on the 4th floor despite i have fobia though i was later given 1st floor, i damage my shoe walking up to the 4th floor with my luggage, i did show it to the front desk staff.
Stayed 3 nights in Feb 2020

6/10 Okay

Paul

Business traveler
Liked: Cleanliness, room comfort
Locked emergency escape
The hotel room was ok (coffee making facility very welcome), room was comfortable but the lift was out of order. I was on the fifth floor with three bags, so the climb was "interesting". In a hurry to get out again to meet someone in downtown Cologne, I accidentally took the emergency stairs down and found I was trapped, as the emergency door at the bottom was locked! The floor doors were also secured against re-entry (dead knob system). I tried calling the reception from my mobile but there was no answer. I finally got out by - in desperation - going up to the top floor where I found a maintenance area and a thumbturn on the security door. As I exited, the receptionist finally took my call. Stupid mistake by me in the first place, but the locked emergency door situation needs urgent consideration. There should surely be a pushbar or pushpad on such a door nowadays.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lift not available
Nice and comfortable stay. Bed was slightly softer than usual. The lift was not working, so have to climb the stairs up to the 6th level. Not recommended for those who have difficulties in climbing stairs and bringing large luggages.
Stayed 1 night in Nov 2019

4/10 Poor

Denis

Business traveler
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Eine Dysfunktionalität, die schlechten Eindruck ge
Das Personal war net, Zimmer sauber aber ich finde es ärgerlich, dass keiner reagiert, das Aufzug nicht funktioniert (Zustand beim Check-in so getroffen und 5 Tage später nach dem Check-out so gelassen). Man musste ein großes Koffer auf 5. Etage über Treppen tragen.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I always like the people they’re so helpful messages really quick back! This is the first time I had a single room and it was not nice than a double room but it was ok for 2 nights
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Room was good and clean. Unfortunately elevator was broken; also hotel parking is limited and very tight. Overall not bad but a little expensive for overall condition and feel of hotel.
Stayed 2 nights in Nov 2019

10/10 Excellent

Jitka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
Stay was very comfortable
Stayed 1 night in Oct 2019

4/10 Poor

JC, Bonn

Traveled with partner
Disliked: Staff & service
Elevator was still not working, their response was the repair man would be there within an hour, it never worked in the two weeks we were there in April/May and still a no go in October! Internet only works for a couple of minutes at a time.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Amenities
This property was close to the airport, roughly 10 minutes by car and affordable.
Stayed 1 night in Oct 2019

6/10 Okay

Konstantin

Stayed 1 night in Oct 2019

8/10 Good

Anka

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator wasn’t working until the last day of our stay and our room was at the second floor. The road noise and the construction that is going on from 7 am to 6 pm even on Saturday’s didn’t let us sleep a little bit. Very noise hotel overall.
Stayed 3 nights in Oct 2019

6/10 Okay

Mun Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Ok but poor internet connection
Our overall stay is fine BUT the wifi is very weak, we cannot access to internet. The hotel will need to improve the internet facility in the hotel.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
It is not hotel , it is a hostel , no water for drink , no tlf ... in the room ( yes it was a tlf out of the work ) !! 😌😌 You don, t ask the people just please com and see the hotel , the place is not good you must inform to people the hotel is out of the city , I had pay 35 Eu for taxi to come the hotel I did, nt know how is far !!! I could get Best hotel with these amount which i had pay for hostel Marilla !! I am very UN please for this hotel with this hot weather that have not any to make a littel bit cold the room !
Stayed 1 night in Aug 2019

4/10 Poor

sofia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Right next to a huge construction site where work started at 7am
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
No A/C. No fans. No advise. Staff smoking in front of property. Maybe a winter stop, but that's it.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
It had building work across the road and the path at the side of the hotel was noisy at night and inside the hotel was noisy as well
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Property conditions & facilities
Elevator was out for the 10 days we were there, they said it would be another 8 weeks before it would be repaired. Wifi didn’t work for the first 6 days then it was only working on and off. Parking was available if you got back to the hotel early but if you get back after 7-8pm it was always full and you have to find street parking which is not easy to do.
Stayed 12 nights in Apr 2019

6/10 Okay

Stefan

Liked: Cleanliness
Could be worse, but could be much better too!
If it wasn't for the elevator that seems to be permanently out of order (or at least for a very long time) and the (almost) non-existent reception service, I would definitely rate this hotel much higher - because the rooms are spacious, nice looking and clean, the beds are comfortable and the bathrooms are not bad either. But everything seems to be left in the void and all the quality is just a remnant of the once much more glorious past when this was a Mercure hotel. OK for a short stay, but with too many compromises - hardly compensated by the nice prices. Including the tagged with a price bottle of mineral water in the room that was actually half-full and nobody cared to do anything about it. And the slow and weak wifi. But at least they clean and change everything regularly.
Stayed 2 nights in May 2019

8/10 Good

Lee

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
The lift was out of order, level 5 for the single room
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty decent stay. Room was clean, bed comfy, although blanket is kinda short if you are tall :). Breakfast is very good. Connection to downtown Koln is excellent. We used train which goes very often (map is easily understandable even for a foreigner), but there is tram and bus as well. WLAN Internet connection was bad in our room which was at the far end of the building, so we had to go to the lobby to do some work. Overally, very good.
Stayed 3 nights in Apr 2019

10/10 Excellent

Aaron

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 15 nights in Feb 2019

10/10 Excellent

Verified traveler

Stayed 8 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019