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Reviews of Best Western Plus Hotel Köln City

4 out of 5
Best Western Plus Hotel Köln City
Innere Kanalstr. 15, Cologne, NW

Reviews

8.4

Very Good

Rating 10 - Excellent. 354 out of 914 reviews" "
Rating 8 - Good. 421 out of 914 reviews" "
Rating 6 - Okay. 104 out of 914 reviews" "
Rating 4 - Poor. 25 out of 914 reviews" "
Rating 2 - Terrible. 10 out of 914 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

nathan

Business traveler
Disliked: Staff & service, property conditions & facilities
a/c did not work the entire time i was there.
Stayed 4 nights in Mar 2024

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Very smart hotel, excellent price, very good staff
Stayed 2 nights in Jan 2024

8/10 Good

Bing Liang Alvin

Business traveler
Liked: Cleanliness, staff & service, amenities
I had a great stay, short walk away from the university. The only fault would be the showerhead that was nonetheless functional but in a sad state. Will be good to change it out to good quality and new ones.
Stayed 4 nights in Nov 2023

2/10 Terrible

navdeep

Stayed 1 night in Oct 2023

10/10 Excellent

Jong Woo

Stayed 5 nights in Sep 2023

10/10 Excellent

Minhyun

Stayed 5 nights in Sep 2023

6/10 Okay

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Cologne
Very nice place and helpful staff the only issue I had which to me was a big issue was the double beds only have single duvets on them which were very uncomfortable throughout the night, breakfast was nice and plenty of choices
Stayed 1 night in Feb 2023

10/10 Excellent

Mathew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

2/10 Terrible

You

Stayed 1 night in Aug 2022

10/10 Excellent

Pamela

Stayed 10 nights in Jul 2022

6/10 Okay

richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Absolutely no USB charging capability in-room. For 2022 this is a major shortcoming.
Stayed 1 night in May 2022

8/10 Good

Andrius

Stayed 1 night in Sep 2021

8/10 Good

Hannah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good city hotel
We needed a hotel near our son for 4 nights. It ticked all the boxes...clean and comfortable and a nice size room. Bathroom well equipped. Parking on sight although we thought was a bit expensive at 20 euros a night. Great location.
Stayed 4 nights in Sep 2020
Response from Park Inn by Radisson Köln City West on Oct 21, 2020
Dear Hannah, thank you very much for your feedback. Nice to hear that we satisfied you in all the requirements you needed. Your Park Inn by Radisson Köln City West

10/10 Excellent

Rob, Minneapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All corona virus related precautions were well implemented, and the staff well versed. A stress free stay.
Stayed 3 nights in May 2020
Response from Park Inn-Team on Jun 19, 2020
Dear Rob, We are very proud of your reaction to your stay in our hotel. Your opinion is important to us because it contributes to the ongoing successful improvement of our quality standards and also supports us in optimally and pleasantly integrating new conditions for our guests. See you again soon at the Park Inn by Radisson Cologne!

8/10 Good

rositsa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2019
Response from Your Park Inn by Radisson Köln City West on Feb 24, 2020
Dear Rositsa, thank you very much for your review.

6/10 Okay

Timothy

Stayed 2 nights in Dec 2019

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cologne Christmas Markets.
Great location 5 minute walk from tram stop at University Strasse (Number 1 or 7), 5 mins from Rudolph Plaza on Tram or 10 mins from Heumarket. The Christmas Markets are a must, people could not be more friendly. Staff at the Hotel excellent, attended to our every need. Great Weekend. Would not hesitate to recommend this hotel Five ***** plus from us.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and just 15 minutes walking from the center and very quite
Stayed 1 night in Nov 2019

8/10 Good

Abdurrahim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Park Inn Köln City West on Nov 11, 2019
Lieber Aburahmin, vielen Dank für Ihre Bewertung. Ihr Park Inn by Radisson Köln City West

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Beautiful hotel room in a great location and fantastic staff.
Stayed 1 night in Oct 2019
Response from Park Inn Köln City West on Nov 11, 2019
Dear Laura, thank you very much for your review. We are happy to forward your compliment to our team. Your Park Inn by Radisson Köln City West

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good food, especially the salmon burger and sweet potatoe fries.
Stayed 1 night in Oct 2019
Response from Park Inn by Radisson Köln City West on Nov 11, 2019
Dear guest, thank you very much for your compliment. We happily forwarded your comment on the burger to our chefs. Your Park Inn by Radisson Köln City West

8/10 Good

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 1 night, reception team were really good and helped from the minute we arrived to the time we checked out. Room was great with no problems, as this was a quick visit I never had any need to use the restaurant but given the chance I would definitely use this hotel again.
Stayed 1 night in Sep 2019
Response from Park Inn by Radisson Köln City West on Sep 26, 2019
Dear guest, thank you very much for your review. We are happy to forward your compliment to our team and hope to see you soon! Your Park Inn by Radisson Köln City West

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent, just perfect for a long weekend Thank you
Stayed 3 nights in Aug 2019
Response from Park Inn by Radisson Köln City West on Aug 17, 2019
Dear Christopher, thank you very much for your review. We are happy to hear that you enjoyed your weekend getaway. Your Park Inn by Radisson Köln City West

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay good location reasonable price
Stayed 7 nights in Jul 2019
Response from Park Inn by Radisson Köln City West on Aug 5, 2019
Dear Eric, thank you very much for your review. Nice to hear that you enjoyed your stay with us. Your Park Inn by Radisson Köln City West

10/10 Excellent

Murtaza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds
The most comfortable beds in Cologne, overall a good hotel, the hotel is 2 kms from most restaurants and entertainment areas, excellent parks in front of the hotel
Stayed 1 night in May 2019
Response from Park Inn by Radisson Köln City West on Jun 24, 2019
Dear Murtaza, thank you very much for your review. Nice to hear that you had a fantastic stay. Your Park Inn by Radisson Köln City West

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was awesome and quiet! Cozy restaurant! Breakfast buffet was also really good! Love specially their tea and coffee selection. Eggs made to order!
Stayed 1 night in May 2019
Response from Park Inn by Radisson Köln City West on Jun 24, 2019
Dear Guest, thank you very much for your review. We are happy to hear that you liked especially our breakfast. Your Park Inn by Radisson Köln City West

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful, the room was nice and clean the only negative is there was no tea or coffee in the room!
Stayed 1 night in Apr 2019
Response from Park Inn by Radisson Köln City West on May 13, 2019
Dear guest, thank you very much for your review. We are happy to hear that you liked your room and the cleanliness. We offer a coffee maker in our Superior rooms. We have kettles ready for our guests on request. Your Park Inn by Radisson Köln City West

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Lovely hotel in a nice area of Koln with good local restaurants that weren’t too touristy. A little way out of the city centre (about half an hours walk) but there is a tram line that’s runs about 5 minutes from the hotel. Room was good but the hotel needs better pillows.
Stayed 3 nights in Apr 2019
Response from Park Inn by Radisson Köln City West on May 13, 2019
Dear Carl, thank you very much for taking the time to review our hotel. We are happy that you enjoyed the authentic atmosphere a little away from the crowds. Many thanks for letting us know about the pillows. We will address this directly. Your Park Inn by Radisson Köln City West

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spring break
Great hotel.
Stayed 1 night in Mar 2019
Response from Park Inn by Radisson Köln City West on Apr 13, 2019
Dear Daniel, thank you very much for your review. Nice that you enjoyed your stay with us. Your Park Inn by Radisson Köln City West

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from A.Seibertz on Mar 6, 2019
Dear guest, thank you very much for your review. Your Park Inn by Radisson Köln City West

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel !
Great hotel in area just out side all the rush of the city. Within walking distances of city and local transportation links.
Stayed 2 nights in Feb 2019
Response from A.Seibertz on Feb 26, 2019
Dear David, thank you very much for your review. Your Park Inn by Radisson Köln City West

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay for the breakfast
Great staff and a very good breakfast
Stayed 2 nights in Jan 2019
Response from A.Seibertz on Feb 26, 2019
Dear Troy, thank you very much for your review. We are happy to hear that you enjoyed our breakfast. Your Park Inn by Radisson Köln City West

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from A.Seibertz on Feb 28, 2019
Lieber Gast, vielen Dank für Ihre Bewertung. Ihr Park Inn by Radisson Köln City West

6/10 Okay

ADEL

Liked: Cleanliness, room comfort
No safety box, no coffee, tea facilities
Stayed 4 nights in Dec 2018
Response from A.Seibertz on Feb 26, 2019
Dear Adel, thank you very much for your review. We offer safes and a coffee machine in our superior rooms. A kettle is always available on request. Your Park Inn by Radisson Köln City West

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a wonderful hotel. The room was clean and roomy, the bar and restaurant great, and the workout room super.
Stayed 3 nights in Dec 2018
Response from A.Seibertz on Feb 26, 2019
Dear guest, thank you very much for your review. We are happy to hear that you enjoyed our hotel and fitness facilities. Your Park Inn by Radisson Köln City West

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with drawbacks
Good clean hotel with friendly staff, terrible wifi though, very slow. No tea/coffee making facilities in the room was disappointing
Stayed 3 nights in Dec 2018

2/10 Terrible

Alfonso

Disliked: Cleanliness, staff & service
Request for queen bed was not honored. 1st room was still dirty when I walked in.
Stayed 1 night in Dec 2018

8/10 Good

N, Lethbridge, AB, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but in renovation. Bathrooms are quiet small. Beds are good but just one pillow
Stayed 2 nights in Oct 2018
Response from Park Inn-Team on Nov 4, 2018
Dear N., We thank you for your positive reaction to your stay in our hotel. Your opinion is important to us because it contributes to the ongoing successful improvement of our quality standards. Please contact us at any time with wishes to our colleagues at the reception. So we can make your stay directly more pleasant. On request, we will bring you more pillows to your room. See you again soon at the Park Inn!

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Park Inn-Team on Oct 11, 2018
Dear Hilay, Thank you for your professional feedback. Your opinion is very important us because it helps us to continue to provide you with first class service. See you again soon at the hotel Park Inn by Radisson Cologne City West!

10/10 Excellent

john, Cambridge UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay on business
Excellent stay very pleased with all aspects of the hotel.
Stayed 2 nights in Sep 2018
Response from Park Inn-Team on Sep 28, 2018
Dear John, thank you very much for such a wonderful feedback. We hope to see you soon again! With kind regards, Your Park Inn-Team

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very friendly staff
We were especially happy with one of the breakfast staff on, who was very professional and friendly, unfortunately we were unable to get his name. All other staff were very friendly and helpful too.
Stayed 2 nights in May 2018
Response from Park Inn-Team on Aug 31, 2018
Dear Brad, Thank you for your well selected words and the very personal, positive feedback regarding our team and our service. We would be pleased if you chose to enjoy our hospitality and the hotel’s friendly atmosphere during your next stay in Cologne. With kind regards, Your Park Inn-Team

10/10 Excellent

Bud, Idaville In

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right across the road from a big park.
For some reason my expedia reservation didn't show up, but they tool the information from the print out I had and kept the pricing the same. Very nice clean hotel with a big park across the road and within walking distance of the city.
Stayed 1 night in Apr 2018
Response from Park Inn-Team on Apr 27, 2018
Dear Bud, Thank you for your professional feedback. Your opinion is very important us because it helps us to continue to provide you with first class service. See you again soon at the Park Inn by Radisson Cologne CIty West! With kind regards, Your Park Inn-Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star..
Excellent...
Response from Park Inn-Team on Apr 27, 2018
Dear Hotels.com-User, We are very proud of your reaction to your stay in our hotel. Your opinion is important to us because it contributes to the ongoing successful improvement of our quality standards. See you again soon at the Park Inn! With kind regards, Your Park Inn-Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short walk to transport links or 40 minutes walk to the centre (Kolm Dom) so if the weather is good its an easy stroll to or from the main tourist attractions. We also found it was easy to walk to a nearby station for the airport too. Hotel staff we helpful and the room was perfect for our short stay.
Response from Park Inn-Team on Mar 27, 2018
Dear guest, Thank you for your very positive, detailed feedback. We wish you all the best and hope to see you soon in Cologne! Kind regards, Your Park Inn-Team

10/10 Excellent

Sungjae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay
very well organized
Stayed 3 nights in Mar 2018
Response from Park Inn-Team on Mar 27, 2018
Dear Sungjae, We are very proud of your reaction to your stay in our hotel. Your opinion is very important us because it helps us to continue to provide you with first class service. Hope to see you soon! Kind regards, Your Park Inn-Team

10/10 Excellent

Aurel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Park Inn Team on Mar 15, 2018
Dear Aurel, Thank you for your confidence in the hotel Park Inn and for choosing our hotel. It’s nice to know that you feel comfortable in your favourite Cologne hotel and enjoy the personal service that our hosting team offers. We hope to see you soon again. Kind regards, Your Park Inn Team

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at Park Inn
Room is comfortable bed is good. WiFi is fast and free. Since we booked a standard room it's a pity we did not have any complementary tea coffee or water boiler and neither mini fridge available in the room so keep that in mind Hotel is connected via public tram number 1 and 7 to neumarkt and then from there you can take ubahn to hbf. Hotel Staff is helpful and courteous. Room is sound proofed so we had a good sleep.
Stayed 3 nights in Feb 2018
Response from Park Inn Team on Mar 8, 2018
Dear David, Thank you for your carefully elaborated, positive review and for taking the time to analyse both our services and hotel offering. We would be pleased to welcome you again, as your reliable hotel partner in Cologne city, in the near future. With kind regards, Your Park Inn-Team

8/10 Good

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A couple of small points short of excellent
There were no tea/coffee facilities in the room, which is a little strange, given how worldwide this provision is, and how cheap it would be to provide it. Odd pillows too - square, and took a bit of getting used to, but folding in half sorted that. Other than that, nice hotel, clean, warm, quiet, and good price if you don't take up any of the optional extras. Location is a bit out of the way but fine if you don't mind a short walk and tram, or a 20 min walk into town centre.
Stayed 5 nights in Feb 2018
Response from Park Inn- Team on Feb 18, 2018
Dear Damian, Thank you for your positive feedback. Your opinion is important to us because it contributes to the ongoing successful improvement of our quality standards. Rooms with tea/coffee facilities are available on our Superior Floor. Please inform us of your specific preferences when you make your next booking. Kind regards, Your Park Inn- Team

8/10 Good

Mutea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Park Inn Team on Mar 8, 2018
Dear Mutea, thank you very much for your positive Feedback. Your opinion is important to us because it contributes to the ongoing successful improvement of our quality standards. See you again soon at the Park Inn!

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Park Inn Team on Mar 8, 2018
Dear Stephen, Thank you for your positive feedback. Your opinion is very important for us because it helps us to continue to provide you with first class service. See you again soon at the hotel Cologne!