Bar (on property)

Reviews of Pullman Cologne

4.5 out of 5
Pullman Cologne
Helenenstr. 14, Cologne, NW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 602 out of 1003 reviews" "
Rating 8 - Good. 309 out of 1003 reviews" "
Rating 6 - Okay. 62 out of 1003 reviews" "
Rating 4 - Poor. 19 out of 1003 reviews" "
Rating 2 - Terrible. 11 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

castro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Mar 2024
Response from Pullman Cologne on Mar 25, 2024
Dear castro, thank you so much for your stay with us and for your review. We appreciate your rating very much and look forward to welcoming you back in Cologne. Best regards, your Pullman team.

8/10 Good

Elizabeth

Excellent service
Stayed 1 night in Feb 2024
Response from Pullman Cologne on Feb 26, 2024
Dear Elizabeth, thank you so much for your stay with us and for your review. We appreciate your rating very much and look forward to welcoming you back in Cologne. Best regards, your Pullman team.

6/10 Okay

Vivian

Traveled with family
The location was great but the room, staff and service in the restaurant were average. The breakfast was also expensive.
Stayed 1 night in Feb 2024
Response from Pullman Cologne on Feb 19, 2024
Dear Vivian, thank you very much for your stay with us and for taking the time to review. We are sorry that we were not able to fulfill your expectations at all, but we do hope to welcome you back and offer you a better service. Best regards from Cologne, your Pullman team.

8/10 Good

Dinesh Devji

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to city centre
Stayed 2 nights in Dec 2023
Response from Pullman Cologne on Feb 9, 2024
Dear Dinesh Devji, thank you so much for your stay with us and for your review. We appreciate your rating very much and look forward to welcoming you back in Cologne. Best regards, your Pullman team.

10/10 Excellent

Amy, College Station

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! Comfortable rooms and very helpful, friendly staff. Loved the location! We were able to walk to all of the Christmas markets from the hotel.
Stayed 1 night in Dec 2023
Response from Pullman Cologne on Jan 21, 2024
Dear Amy, thank you so much for your stay with us and for taking the time to leave such a positive feedback on Expedia. We appreciate your compliments very much and look forward to welcoming you back. Best regards, your Pullman Cologne team

10/10 Excellent

Gurkiran

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property, clean rooms, bathrooms, helpful staff. Made our stay very comfortable.
Stayed 2 nights in Dec 2023
Response from Pullman Cologne on Jan 21, 2024
Dear Gurkiran, it is a pleasure to receive your rating and your kind words. Thank you so much for choosing our hotel for your stay in Cologne and for taking the time to review. We look forward to welcoming you back and send our best regards, your Pullman Cologne team

10/10 Excellent

Ansuman

Stayed 3 nights in Dec 2023
Response from Pullman Cologne on Jan 21, 2024
Dear Ansuman, thank you so much for your stay with us and for your great rating. We look forward to welcoming you back and send our best regards from Cologne, your Pullman team.

10/10 Excellent

Bianca

Stayed 3 nights in Dec 2023
Response from Pullman Cologne on Jan 21, 2024
Über Ihre tolle Rückmeldung und die Bewertung freuen wir uns sehr, liebe Bianca. Herzlichen Dank, dass Sie unser Gast waren und sich die Zeit für das Feedback genommen haben. Auf bald und beste Grüße aus Köln, Ihr Team vom Pullman Cologne

10/10 Excellent

Josef

Stayed 3 nights in Dec 2023
Response from Pullman Cologne on Jan 21, 2024
Lieber Josef, schön, dass Sie eine so positive Erfahrung im Pullman Cologne gemacht haben. Wir freuen uns sehr über Ihre 5 Punktebewertung und senden Ihnen bis zu einem Wiedersehen herzliche Grüße, Ihr Pullman Cologne Team

10/10 Excellent

Sophie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, new hotel in very central location! The breakfast is awesome. Also the room has an expresso machine with different types of coffee, hot water boiler. And free mini bar inside with fruit juice, wine and water. We just love it!
Stayed 2 nights in Dec 2023
Response from Pullman Cologne on Jan 21, 2024
Dear Sophie, thank you so much for your stay with us and for taking the time to leave such a positive feedback on Expedia. We appreciate your compliments very much and look forward to welcoming you back. Best regards, your Pullman Cologne team

10/10 Excellent

Katie

Stayed 2 nights in Dec 2023
Response from Pullman Cologne on Jan 21, 2024
Dear Katie, thank you so much for your stay with us and for your review. We appreciate your rating very much and hope to welcome you back in the future. Best regards, your Pullman Cologne team.

10/10 Excellent

Stephen Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with lovely rooms. Staff all very helpful. Go to the 12th floor bar for great views of the cathedral and the city. Breakfast is expensive unless you book it at the same time as you book a room.
Stayed 3 nights in Dec 2023
Response from Pullman Cologne on Jan 21, 2024
Dear Stephen Charles, thank you so much for your stay with us and for taking the time to write a feedback. We appreciate your compliments very much and look forward to welcoming you back for a next stay. Best regards from Cologne, your Pullman team

8/10 Good

Victor Raúl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Pullman Cologne on Jan 21, 2024
Dear Victor Raul, thank you very much for your stay with us and for taking the time to rate your visit. We hope to welcome you back and send our best regards from Cologne, your Pullman team.

10/10 Excellent

Lorna

Stayed 2 nights in Dec 2023
Response from Pullman Cologne on Jan 21, 2024
Dear Lorna, it is a pleasure to receive your rating. Thank you so much for choosing our hotel for your stay in Cologne and for taking the time to review. We look forward to welcoming you back and send our best regards, your Pullman Cologne team

10/10 Excellent

Melyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off to the markets
Stayed 2 nights in Dec 2023
Response from Pullman Cologne on Jan 21, 2024
Dear Melyn, thank you so much for your stay with us and for your review. We appreciate your rating very much and look forward to welcoming you back in Cologne. Best regards, your Pullman team.

10/10 Excellent

Samane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Pullman Cologne on Jan 21, 2024
Dear Samane, thank you very much for your visit and for your review. We appreciate your feedback very much and look forward to welcoming you back in Cologne. Best regards, your Pullman team.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick walk to cologne train station. Room is clean and well maintained. Very comfortable!
Stayed 1 night in Dec 2023
Response from Pullman Cologne on Dec 14, 2023
Dear John, thank you so much for your stay with us and for your kind words and the rating. We look forward to welcoming you back and send our best regards from Cologne, your Pullman team.

10/10 Excellent

David Lile

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel,spotlessly clean Very polite helpful staff Comfortable bed Complimentary mini bar Great tea and coffee making facilities Absolutely nothing l could fault about The Pullman,it would be my first choice for another trip.
Stayed 3 nights in Dec 2023
Response from Pullman Cologne on Dec 14, 2023
Dear David Lile, thank you so much for your stay with us and for taking the time to leave such a positive feedback on booking. We appreciate your compliments very much and look forward to welcoming you back. Best regards, your Pullman Cologne team

8/10 Good

Jill

Stayed 2 nights in Dec 2023
Response from Pullman Cologne on Dec 14, 2023
Dear Jill, thank you so much for your stay with us and for your rating. We look forward to welcoming you back and send our best regards from Cologne, your Pullman team.

10/10 Excellent

Luis

Stayed 4 nights in Dec 2023
Response from Pullman Cologne on Dec 14, 2023
Lieber Luis, schön, dass Sie eine so positive Erfahrung im Pullman Cologne gemacht haben. Wir freuen uns sehr über Ihre 5 Sternebewertung und senden Ihnen bis zu einem Wiedersehen herzliche Grüße, Ihr Pullman Cologne Team

8/10 Good

Martyn

Stayed 4 nights in Nov 2023
Response from Pullman Cologne on Dec 14, 2023
Thank you for your stay with us and for taking the time to write a feedback on Hotels.com, dear Martyn. We look forward to seeing you again and send our best regards in the meantime, your Pullman Cologne team

8/10 Good

Lars

Stayed 2 nights in Dec 2023
Response from Pullman Cologne on Dec 14, 2023
Lieber Lars, vielen Dank für Ihren Besuch bei uns und die Bewertung! Schön, dass es Ihnen gefallen hat und bis zu einem Wiedersehen herzliche Grüße von Ihrem Pullman Cologne Team

8/10 Good

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel away from the bustle of the markets. The staff were very friendly and the room was a good size. The free mini bar was an added bonus. Only disappointment was that the roof bar was closed. Would have been good to see the skyline at night.
Stayed 3 nights in Dec 2023
Response from Pullman Cologne on Dec 14, 2023
Dear Colin, thank you so much for your stay with us and for taking the time to leave such a positive feedback. We appreciate your compliments very much and look forward to welcoming you back. Best regards, your Pullman Cologne team

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Large room.
Stayed 1 night in Nov 2023
Response from Pullman Cologne on Dec 14, 2023
Dear David, thank you so much for your stay with us and for your compliment concerning the breakfast. We look forward to welcoming you back and send our best regards from Cologne, your Pullman team.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Pullman Cologne on Dec 14, 2023
Dear Paul, thank you so much for your stay with us and for your review. We appreciate your rating very much and look forward to welcoming you back in Cologne. Best regards, your Pullman team.

8/10 Good

Dean

Traveled with partner
Liked: Cleanliness, staff & service
The breakfast buffet didn't look appealing.
Stayed 2 nights in Nov 2023
Response from Pullman Cologne on Dec 14, 2023
Dear Dean, thank you for your stay with us and for your rating. We look forward to welcoming you back and send our best regards from Cologne, your Pullman team.

10/10 Excellent

robert, Vancouver

Well run
Stayed 1 night in Nov 2023
Response from Pullman Cologne on Nov 20, 2023
Dear Robert, thank you so much for your stay with us and for your kind comment and the rating. We look forward to welcoming you back and send our best regards from Cologne, your Pullman team.

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023
Response from Pullman Cologne on Nov 20, 2023
Dear Andrew, thank you so much for your stay with us and for your review. We appreciate your rating very much and look forward to welcoming you back in Cologne. Best regards, your Pullman team.

8/10 Good

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked for and received a great recommendation for a local brew pub when we checked in. The lady at the front desk gave us clear directions and clearly marked the location on a paper map she provided for us. Room was clean and we loved the heated bathroom floor.
Stayed 2 nights in Nov 2023
Response from Pullman Cologne on Nov 8, 2023
Dear Jenny, it is a pleasure to receive your rating and your kind words. Thank you so much for choosing our hotel for your stay in Cologne and for taking the time to review. We look forward to welcoming you back and send our best regards, your Pullman Cologne team

8/10 Good

Jon-Åge

Stayed 4 nights in Oct 2023
Response from Pullman Cologne on Nov 2, 2023
Dear Jon-Age, thank you so much for your stay with us and for the rating. We look forward to welcoming you back and send our best regards from Cologne, your Pullman team.

10/10 Excellent

Shirley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with nice services. Ten - fifteen minutes from the Dom.
Stayed 3 nights in Oct 2023
Response from Pullman Cologne on Nov 2, 2023
Thank you for your stay with us and for taking the time to write a feedback on expedia, dear Shirley. We look forward to seeing you again and send our best regards in the meantime, your Pullman Cologne team

10/10 Excellent

Maxime

Stayed 1 night in Oct 2023
Response from Pullman Cologne on Nov 2, 2023
Dear Maxime, thank you so much for your stay with us and for your review. We appreciate your rating very much and look forward to welcoming you back in Cologne. Best regards, your Pullman team.

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Pullman Cologne on Oct 16, 2023
Dear Mahmoud, thank you so much for your stay with us and for your great rating. We look forward to welcoming you back and send our best regards from Cologne, your Pullman team.

8/10 Good

Peter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Pullman Cologne on Oct 12, 2023
Lieber Peter, vielen Dank für Ihren Besuch bei uns und die Bewertung! Schön, dass es Ihnen gefallen hat und bis zu einem Wiedersehen herzliche Grüße von Ihrem Pullman Cologne Team

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with nice large room. Temperature was too hot to sleep. Also did not know the Cologne marathon was going on right next to hotel in morning and we could not park at hotel and get out in the morning. We were told to park at a parking garage about 5 minutes away but it too was right on marathon route and we had to beg to be let out and then escorted away from the marathon route. Very stressful end to our stay!
Stayed 1 night in Sep 2023
Response from Pullman Cologne on Oct 12, 2023
Dear Peter, thank you so much for your stay with us and for your review. We appreciate your feedback very much, but are also sorry about the inconvenience you have experienced due to the marathon. We hope to welcome you back for a next visit and send our best regards, your Pullman team.

8/10 Good

Victor

Stayed 1 night in Sep 2023
Response from Pullman Cologne on Nov 2, 2023
Dear Victor, thank you so much for your stay with us and for your review. We appreciate your rating very much and look forward to welcoming you back in Cologne. Best regards, your Pullman team.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and amenities were great. Staff was great!
Stayed 1 night in Sep 2023
Response from Pullman Cologne on Sep 28, 2023
Dear David, thank you so much for your stay with us and for your compliments to the room and our staff. We look forward to welcoming you back and send our best regards from Cologne, your Pullman team.

6/10 Okay

Kenneth

Stayed 2 nights in Sep 2023
Response from Pullman Cologne on Sep 28, 2023
Dear Kenneth, thank you so much for your stay with us and for taking the time to rate your visit on Hotels.com. We are sorry that we were not able to fulfill your satisfaction at all, so we would appreciate to welcome you back for a next visit and to get some more information what we could have done better. Best regards, your Pullman Cologne team

10/10 Excellent

Steven

Stayed 2 nights in Sep 2023
Response from Pullman Cologne on Sep 27, 2023
Dear Steven, it is a pleasure to receive your positive rating. Thank you so much for choosing our hotel for your stay in Cologne and for taking the time to review. We look forward to welcoming you back and send our best regards, your Pullman Cologne team

8/10 Good

Kristian

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Pullman Cologne on Sep 22, 2023
Lieber Kristian, vielen Dank für Ihren Besuch bei uns und die Bewertung! Schön, dass es Ihnen gefallen hat und bis zu einem Wiedersehen herzliche Grüße von Ihrem Pullman Cologne Team

10/10 Excellent

Sarah

Stayed 1 night in Sep 2023
Response from Pullman Cologne on Sep 13, 2023
Dear Sarah, thank you very much for your stay with us and for your great rating. We look forward to welcoming you back and send our best regards from Cologne, your Pullman team.

10/10 Excellent

Hamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great based on the price point.
Stayed 1 night in Sep 2023
Response from Pullman Cologne on Sep 13, 2023
Thank you for your stay with us and for taking the time to write a feedback on Expedia, dear Hamed. We look forward to seeing you again and send our best regards in the meantime, your Pullman Cologne team

8/10 Good

jean yves

Stayed 4 nights in Aug 2023
Response from Pullman Cologne on Sep 6, 2023
Thank you for your stay with us and for taking the time to rate your visit, dear Jean Yves. We look forward to seeing you again and send our best regards in the meantime, your Pullman Cologne team

10/10 Excellent

Michaël

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel on good location
Stayed 2 nights in Sep 2023
Response from Pullman Cologne on Nov 8, 2023
Dear Michael, thank you so much for your stay with us and for your kind words and the rating. We look forward to welcoming you back and send our best regards from Cologne, your Pullman team.

4/10 Poor

Pierre

Stayed 4 nights in Aug 2023
Response from Pullman Cologne on Sep 13, 2023
thank you for taking the time and rating your stay with us at the Pullman Cologne.Dear Pierre, thank you for your stay with us.We are sorry to read that we were not able to fulfill your satisfaction at all. Would you be so kind to write us some more details what you have missed and what we could have done better? Best regards, your Pullman Cologne team

10/10 Excellent

paul

Traveled with family
Liked: Amenities
Absolutely fantastic stay - Fantastic value for money… Wouldn’t hesitate to stay there again if we visit Cologne another day!!
Stayed 2 nights in Aug 2023
Response from Pullman Cologne on Sep 6, 2023
Dear Paul, thank you so much for your stay with us and for your kind words and the rating. We look forward to welcoming you back and send our best regards from Cologne, your Pullman team.

10/10 Excellent

Joanna

Stayed 3 nights in Aug 2023
Response from Pullman Cologne on Sep 6, 2023
Dear Joanna, thank you so much for your stay with us and for taking the time to rate your visit. We appreciate your review very much and look forward to welcoming you back for a next stay. Best regards from Cologne, your Pullman team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 3 nights in Aug 2023
Response from Pullman Cologne on Sep 6, 2023
Dear David, thank you so much for your stay with us and for your rating. We look forward to welcoming you back and send our best regards from Cologne, your Pullman team.

10/10 Excellent

Kristoffer

Stayed 7 nights in Aug 2023
Response from Pullman Cologne on Sep 6, 2023
Lieber Kristoffer, vielen Dank für Ihren Besuch bei uns und die Bewertung! Schön, dass es Ihnen gefallen hat und bis zu einem Wiedersehen herzliche Grüße von Ihrem Pullman Cologne Team

8/10 Good

Gabrielle

Liked: Cleanliness
Disliked: Room comfort
It was pretty standard. Nice view but not so nice area. Hotel staff didn’t make much conversation. No snacks. The bedding was not the best and they gave me 2 small comforters to cover the bed. Also I got bites and itchy skin.
Stayed 3 nights in Aug 2023
Response from Pullman Cologne on Aug 16, 2023
Dear Gabrielle, thank you very much for your stay with us and for taking the time to rate and review your visit. We hope to welcome you back and will take care regarding your mentioned points. Best regards from Cologne, your Pullman team.