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Reviews of Radisson Blu Hotel, Cologne

4.5 out of 5
Radisson Blu Hotel, Cologne
Messe Kreisel 3, Cologne, NW

Reviews

8.2

Very Good

Rating 10 - Excellent. 162 out of 364 reviews" "
Rating 8 - Good. 119 out of 364 reviews" "
Rating 6 - Okay. 44 out of 364 reviews" "
Rating 4 - Poor. 28 out of 364 reviews" "
Rating 2 - Terrible. 11 out of 364 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Anna, Cambridge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is clean and the staff is friendly. The room was large for a European hotel. The restaurants are good and offer a variety of choices for people with food allergies.
Stayed 3 nights in Feb 2024
Response from Franziska on Mar 10, 2024
Dear Anna, Thank you for taking the time to rate us. We are very happy to hear that you enjoyed your stay and that our restaurant was able to accommodate any allergies. We hope to welcome you back here soon. Kind regards, Franziska from the Radisson Blu Team Cologne

10/10 Excellent

Keone, Greenville

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Sergio

Liked: Cleanliness
Some of the staff were not very considering.
Stayed 3 nights in Feb 2024
Response from Franziska on Feb 24, 2024
Dear Sergio, Thank you for your review. I am sorry to hear that you were not fully happy with our staff during your stay. Please be assured that your satisfaction is number one priority for all of our colleagues. I hope to welcome you here again soon to show you that we can do better in this regard. Kind regards, Franziska from the Radisson Blu Team Cologne

10/10 Excellent

Lloyd

Stayed 2 nights in Dec 2023

10/10 Excellent

Don

10/10 Excellent

Aimen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception were very nice and helpful!
Stayed 3 nights in Nov 2023

10/10 Excellent

Carl

Stayed 1 night in Dec 2023

10/10 Excellent

Russel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing buffet breakfast 👌
Stayed 2 nights in Nov 2023

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel out of the city. There is a train station 15min walk away or you can walk across the pedestrian bridge to Cologne Cathedral in 30mins. Spacious room and good bathroom.
Stayed 1 night in Nov 2023

2/10 Terrible

Gokul

Disliked: Staff & service, amenities, property conditions & facilities
Far from the city. completely dysfunctional management. not safe
Stayed 2 nights in Nov 2023
Response from M.Muecke on Dec 7, 2023
Dear Mr. Gokul,We sincerely appreciate you taking the time to share your feedback on your stay at Radisson Blu Cologne on Expedia. Your input is of utmost importance to us, and we deeply regret that your experience did not meet your expectations.We regret the inconvenience caused by the incident involving your forgotten shoes in the SPA area, and the alleged misplacement by another guest. We have thoroughly investigated the matter, including a comprehensive review of our surveillance footage. Unfortunately, the camera analysis did not yield further insights. As communicated by our on-site management, there is no responsibility on the part of the hotel management in this regard. Three department heads have personally endeavored to provide you with detailed explanations.Regarding your comments on the hotel's location, we would like to highlight that our site was intentionally chosen to provide our guests with a serene environment and an ideal location directly across from the exhibition grounds in Cologne. We understand that the location may not align with everyone's preferences; however, we hope you can consider the amenities and advantages of our strategic location.Once again, thank you for your feedback. We value your candor and sincerely hope that you will grant us another opportunity to showcase the hospitality of Radisson Blu Cologne in the future.Best regards,Maximilian MückeFront Office Manager

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and friendly staff.
Stayed 2 nights in Oct 2023
Response from Henrik on Nov 21, 2023
Dear Marcia,We really appreciate your comment. We try to offer our travelling guests an uncomplicated, stressfree experience. We were happy to read that we succeeded in doing so. We appreciate you mentioning our cleanliness. These is one of the things we value the most. We would be very grateful to be part of your next travel plans again.Kind regards,Henrik from Radisson Blu team Cologne

10/10 Excellent

Emad

Stayed 1 night in Oct 2023

10/10 Excellent

Loreto

Stayed 6 nights in Oct 2023

10/10 Excellent

Dan

Traveled with family
Liked: Amenities
Very nice hotel. Great amenities and good location. The breakfast buffet is absolutely the best. Staff very friendly and helpful. The only downside is the bar restaurant. I think it’s just there for convenience, which is nice, after a long drive there, but the food is not that good. With only that one downside this is a great place to stay.
Stayed 3 nights in Sep 2023
Response from Shokoofe, FO Agent on Sep 22, 2023
Dear dan,We really appreciate your comment. We take comments like yours as a reason to expand and regularly vary our menu. Thank you for your suggestions. We wish you a good time and look forward to seeing you again!

10/10 Excellent

fahad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Robin on Jul 30, 2023
Dear Fahad,Thank you very much for your feedback.To offer a good service is important to us. We are pleased that you recognized that matter. We wish you a good time and look forward to seeing you again!

10/10 Excellent

Appache

Stayed 2 nights in Jun 2023
Response from Robin on Jul 13, 2023
Dear Appache,Thank your for sharing your experience. Kind regards

10/10 Excellent

Zimbalist

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the room with all the amenities
Stayed 1 night in May 2023
Response from Emanuele on May 29, 2023
Dear Zimbalist, thank you very much for your feedback. We hope to you soon again here in our hotel. Kind Regards

10/10 Excellent

Zimbalist

Stayed 1 night in May 2023

8/10 Good

Menachem

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
A great hotel, spoiled
A nice hotel spoiled by 2 things... Let's start with the good. Front desk staff very accommodating and pleasant, wi-fi perfect, overall condition and cleanliness great, room comfortable, good location for the messe/exhibition hall. Unfortunately spoiled by someone coming into my room while I was out and stealing some chocolate bars. (Weird I know!) Thankfully I never leave anything valuable out but not what you want or expect from a decent hotel. When reporting it to the front desk, they didn't seem to care too much or do anything about it. They wiped a few pounds off my bar bill at leaving. Worse than that was Ali at the bar expressing his anti-semitic views, which is simply unacceptable. He realised after a while that he was wrong and bought me a beer, or more likely realised I was going to complain about him. He also did the same to my colleague on a separate occasion that I wasn't there for.
Stayed 3 nights in Feb 2023

8/10 Good

Lyndsay

Business traveler
Liked: Property conditions & facilities, room comfort
Overall a comfortable business stay
Check in was very bumpy, as the hotel had mistakenly cancelled my booking, they did reinstate it and then gave me a twin room instead of a double room. Reception staff were efficient but not warm and friendly. They did organise me a double room, eventually. The bed was comfortable and the shower excellent, powerful and hot, but my room had a stale odour and the towels were stained yellow and smelt of sweat, had obviously been used in the gym. The gym is well equipped. The dinner buffet was very tasty with lots of choice and very fresh. We were well looked after by the waiting staff for the evening meal. Overall a comfortable stay.
Stayed 2 nights in Feb 2023

10/10 Excellent

Keon

Stayed 3 nights in Nov 2022

4/10 Poor

Andy

Business traveler
Disliked: Staff & service, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Koran

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool hotel
Hotel was good, had to pay for parking when i had the suite they could of validated so i would be good.
Stayed 1 night in Sep 2022

8/10 Good

carlos

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really nice. Bar staff was short handle, they were frustrated and short tempered. Food quality was not so good. Bed was a little harder than I would like but the pillows where nice. I usually do breakfast but after the bar food I thought to just eat out.
Stayed 1 night in Sep 2022

10/10 Excellent

Morena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jun 2022

6/10 Okay

OMER EDIZ

Business traveler
Disliked: Cleanliness
Stayed 2 nights in Jun 2022

8/10 Good

ANDRES, CALI

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice!
Stayed 2 nights in Apr 2022

6/10 Okay

Robert

Liked: Cleanliness, staff & service, room comfort
Generally good, but poor food choice
Room was nice and a good size. Comfortable bed and good shower. Didn’t eat breakfast there as 19€, went to IBIS next door instead. Parking is 19€ night, if you leave temporarily to visit restaurant etc, you pay more - ticket machine. Two minor points. Restaurant food choice does not include healthy options. Would like to see chicken and fish available. The room terrace had weeds and looked unkempt. Possibly due to limited staff / visitors because of COVID.
Stayed 1 night in Apr 2022
Response from Anita on Apr 23, 2022
Dear Robert, Thank your for sharing your experience. We want to keep our rooms functioning and simple. That's why you find everything you need in them and no excessing interior. We take comments like yours as a reason to expand and regularly vary our menu. Thank you for your suggestions. It would be great to welcome you back soon. With kind regards

10/10 Excellent

Witold

Stayed 3 nights in Mar 2022

10/10 Excellent

Tom

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

phyllis, APO

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! I had a very unique problem whereas I left my bag on THE ICE train and the staff was able to help me by interpreting the phone call to the lost and found. Luckily my bag was found! Rooms were beautifully decorated and designed!! Very pleasant atmosphere! They are also pet friendly. We took along our Corgi and he gives them A We will return to the city of Koln only to stay at the Radisson!!
Stayed 1 night in Nov 2021

10/10 Excellent

Iain

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel and staff
Great value for money
Stayed 3 nights in Aug 2021
Response from Front Office Manager on Oct 20, 2021
Dear Guest, thank you for the great feedback! Best regards Radisson Blu Cologne

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel! The rooms are very large and very clean. The hotel is very modern. I will definitely stay here again, love it
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2020

8/10 Good

Antony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great but a very experience due to the coronavirus having an impact on the service that was provided. Lots of hand sanitiser around the hotel and good social distancing markings so I felt comfortable in that respect
Stayed 4 nights in Jul 2020

2/10 Terrible

Jonas

Stayed 1 night in Feb 2020

4/10 Poor

Piara

Business traveler
Liked: Cleanliness
Disliked: Staff & service
New hotel with the worst service I ever had
Waiting time for check in was 25 minutes! Staff was completely lost Room service didn’t work
Stayed 1 night in Feb 2020
Response from Front Office Team on Feb 14, 2020
Dear Guest, thank you for taking the time to write a review. We apologize for the inconvenience caused by the long waiting times at the reception and we can understand your concerns. Of course this should not be the case and definitely does not correspond to our claim to offer our guests a pleasant stay. We will do our best to change this as soon as possible and hope to welcome you again soon. With kind regards Your Radisson Blu Köln

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you bu too do t want to vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv
Stayed 3 nights in Jan 2020

8/10 Good

Maja

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

6/10 Okay

Jessica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long wait to check out
Stayed 1 night in Jan 2020

10/10 Excellent

Xhensilva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a fantastic time at the hotel
Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
€55 for a bottle of Pinot Grigio topped it off for what cost €6 in the shops. The most expensive hotel bar i have ever stayed at.
Stayed 3 nights in Dec 2019
Response from Front Office on Dec 22, 2019
Dear guest, thank you for your comment. We will transfer this matter of fact to the relevant department. With kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean,very modern and welcoming staff. Very well priced
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Property conditions & facilities
The hotel website's description states it's on the banks of the Rhine-it isn't-it's at least a 40 minute walk away. Very modern, spacious hotel. Typical hotel room. Room very warm at night-there was an issue with air conditioning. Engineers only able to work to rectify it on empty rooms. Booking stated king size bed-got twin beds. Seems the hotel doesn't have many king size beds to allocate. Check in takes ages-there was a constant queue even with 5 receptionists. Check-in states from 3pm but guests were being checked in all the time. The location is probably fine for business travellers to the exhibition centre nearby but it's not central for Cologne city. Tram stop nearby but this didn't take us into city centre. Very few restaurants nearby within walking distance so 40min walk into the centre and back or taxi 10.50euros each way. Tea making facilities in room.Mini waste bin still had previous guest's rubbish in. Despite telling reception it wasn't emptied during our 3 day stay. Supplies not replenished -1 of each tea for 2 guests. 1 cocoa as previous guest's empty packet was still in the bin. Mini bar empty. 2 complimentary bottles of water not replenished. Breakfast expensive at 25 euros but a very good selection. Don't know how anyone can eat 25euros worth at breakfast. Chocolate fountain & gluwein on Sunday. Wouldn't return here.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019

4/10 Poor

Audrey

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Checked tthe hotel for 1 night. Booked 3 other rooms for friends. Upon arrival we are impressed by the spaciousness and decor of the lobby. We went up to the rooms both my room and that of one of my friends had brushes left in the toilet bowls. In addition the waste basket of my friend's room was left on the shelf. That night we had drinks in the lobby. The waitress refused to allow us to charge to the room and even shouted at the us. Could be that we are Asians. This hotel is best at being unpleasantness and in housekeeping.
Stayed 1 night in Nov 2019

8/10 Good

Corey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Excellent hotel near Messe. Food/restaurant service needs to be available on n more than bar area.
Stayed 3 nights in Nov 2019

4/10 Poor

marina

Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Good gym and location. Good gym and location. Modern room and facilities
Stayed 3 nights in Nov 2019