Did not like the idea of dogs in the Hotel
There was no mention in the info about dogs allowed to stay in the hotel
We certainly would not have booked should we have known
Comment from Hotel Management
Jan 18, 2017 by Peter B. Mikkelsen – General Manager, Hotel Management
first of all we would like to thank you for having chosen the Steigenberger Hotel Koeln and also for taking the time to share your opinion with us. Unfortunately we haven't fulfilled your expectations.
We are a pet-friendly hotel, which is declared on our website. Dogs are allowed (<3KG) but just in the non food areas.
We constantly are trying to enable all our guests the best possible service, in order to deliver the best possible experience to every single guest.
Therefore we are deeply sorry for the inconvenience this might have caused you and hope that we will have the pleasure again of having you as our guest in a soon future.
Peter B. Mikkelsen – General Manager