Ratings based on 139 Verified Reviews

4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from V

Nice hotel in town close to everything.

Posted Jan 25, 2017
Great night well rest and very generous room. The view from the room was excellent. Public transport is just opposite to the hotel. Perfect for shopping in Cologne.
Comment from Hotel Management
Feb 3, 2017 by Peter B. Mikkelsen – General Manager, Hotel Management
Dear Manu, herzlichen Dank für Ihr positives Feedback, das hören wir wirklich gerne! Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und freuen uns schon auf Ihren nächsten Besuch. Herzlichst Ihr, Peter B. Mikkelsen – General Manager
3 out of 5
by A verified traveler from UK

Quite central

Posted Jan 1, 2017
Did not like the idea of dogs in the Hotel There was no mention in the info about dogs allowed to stay in the hotel We certainly would not have booked should we have known
Comment from Hotel Management
Jan 18, 2017 by Peter B. Mikkelsen – General Manager, Hotel Management
Dear John, first of all we would like to thank you for having chosen the Steigenberger Hotel Koeln and also for taking the time to share your opinion with us. Unfortunately we haven't fulfilled your expectations. We are a pet-friendly hotel, which is declared on our website. Dogs are allowed (<3KG) but just in the non food areas. We constantly are trying to enable all our guests the best possible service, in order to deliver the best possible experience to every single guest. Therefore we are deeply sorry for the inconvenience this might have caused you and hope that we will have the pleasure again of having you as our guest in a soon future. Kind regards, Peter B. Mikkelsen – General Manager
5 out of 5
by Troy

This traveler left a rating score only Posted Dec 24, 2016 on Hotels
5 out of 5
by Jose Ramiro

Great service, great views and personal attention

Posted Dec 22, 2016 on Hotels
Service was extraordinary. Amenities could improve, like more sugar for the coffee, etc.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Dec 22, 2016
Very happy with Hotel and the room. I would stay there again
5 out of 5
Recommended
for Everyone
by A verified traveler from newport beach

Perfect location

Posted Dec 18, 2016
This is a great hotel. I stayed a whole week and enjoyed every day.
Comment from Hotel Management
Dec 22, 2016 by Peter B. Mikkelsen – General Manager, Hotel Management
Dear oz, vielen Dank für Ihre schönen Kommentare und positive Bewertung! Über Ihr positives Feedback freuen wir uns außerordentlich! Mit den besten Grüßen und bis bald, Peter B. Mikkelsen – General Manager
3 out of 5
by A verified traveler

Nice hotel. Didn't replace body wash shampoo etc

Posted Dec 13, 2016
Tried to charge more money when we arrived took a lot of our time up over 3 days would not stay here again staff un helpful. Didn't replace tea coffee or shampoo body wash the Hilton was better poor service at this hotel
Comment from Hotel Management
Dec 20, 2016 by Peter B. Mikkelsen - General Manager, Hotel Management
Dear Guest, with regret we read your comment about your stay which we take very seriously. Thank you very much for your criticism which we will use for an improvement of our service. Despite your unsatisfied impression we would be happy to welcome you again in our hotel. Kind regards, Peter B. Mikkelsen - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasing

Posted Dec 12, 2016
Pros: Its location
Cons: New beds, it bit worn out. woke up with a bad pain.
Location: Christmas Markets
The hotel is centralize inside the city, staff was very helpful and attentive.
Comment from Hotel Management
Dec 22, 2016 by Peter B. Mikkelsen – General Manager, Hotel Management
Dear Guest, we really enjoy knowing that you had a good time with us! We will be more than happy to welcome you back in a soon future. Kind regards, Peter B. Mikkelsen – General Manager
5 out of 5
by A verified traveler

Posted Dec 12, 2016 on Hotels
Amazing great active area lots of Christmas variety and celebrations
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Dear Guest, thank you for sharing your experience with us. It is nice to hear that you had a nice stay in our hotel. We hope to see you again! Kind regards, Peter B. Mikkelsen – General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great location for Christmas Markets

Posted Dec 11, 2016
Pros: Spotless and new.
Cons: A fair but of street noise at night, but to be expected given its location.
A great place to stay if interested in doing the Christmas markets.
Comment from Hotel Management
Dec 20, 2016 by Peter B. Mikkelsen – General Manager, Hotel Management
Dear Gary Ga, Thank you so much for your great feedback. We are glad to read that you had a very nice time with us. We are looking forward to see you soon again in our hotel. Kind regards, Peter B. Mikkelsen – General Manager