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Reviews of Stern am Rathaus

Stern am Rathaus
Buergerstrasse 6, Cologne, NW

Reviews

9.8

Exceptional

Rating 10 - Excellent. 264 out of 305 reviews" "
Rating 8 - Good. 35 out of 305 reviews" "
Rating 6 - Okay. 5 out of 305 reviews" "
Rating 4 - Poor. 1 out of 305 reviews" "
Rating 2 - Terrible. 0 out of 305 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Toby

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet wine clean and comfortable with excellent friendly staff. Great location for dining and underground or walking.
Stayed 2 nights in Apr 2024

10/10 Excellent

AnnMarie, Westminster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has the best location, it’s quiet, clean, comfortable, safe, and the breakfast was so delicious, beautiful, and had a wide variety of foods. The staff was very friendly and helpful. I couldn’t recommend this place enough!!
Stayed 1 night in Apr 2024

10/10 Excellent

Guopeng, Surrey

Stayed 4 nights in Mar 2024

6/10 Okay

Walter

Traveled with family
Liked: Cleanliness, staff & service
Stern am Rathaus A small hotel well located, near the cathedral, the Ludvig Museum, the Philaharmonic, and the train station. Friedndly staff eagar to help are available from 6 AM to 6 PM. There is NO ELEVATOR, There is no electrical outlet near a mirror. the first floor is one floor up. The breakfast is on the ground floor and is excellent. The room is small, clean and well appoiiiiinted. The TV is small and there is only one channel in english. Very expensive for what you get.
Stayed 2 nights in Mar 2024

10/10 Excellent

Hedda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein kleines gemütliches Hotel mit familiärer Atmosphäre. Super freundliche und hilfsbereite Mitarbeiter und ein traumhaftes Frühstücksbuffet. Sehr schnell vom Hbf aus zu erreichen, die Innenstadt und viele Restaurants und Museen sind in Laufweite. Trotzdem ist es nachts sehr ruhig, da das Hotel in einer kleinen Seitenstraße liegt.
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Attentive and helpful! Breakfast was amazing!!!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming from the moment we arrived. We were invited to their social hour which included free drinks and Christmas biscuits. The room was excellent and had a kettle, which is unusual in Europe. We also had a fridge. Just around the corner from the nearest Christmas market, and just a 10 minute walk from the train station. Breakfast was excellent. Nothing was too much trouble for the staff in this small city hotel.
Stayed 3 nights in Dec 2023

10/10 Excellent

Milton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful little boutique hotel. Both Francisco and Carla (spelling?) went over and above to answer our questions about the history of the area and the hotel. Very comfortable, Very quiet. Superb breakfast !!! The only negative is that there is no elevator. They will help with the luggage but it will be difficult with someone with mobility issues. Thank you again for a great stay!
Stayed 3 nights in Nov 2023

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay and would happily return!! Great breakfast, wonderful staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and a lovely stay!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and a fabulous breakfast!
We were treated like members of the family throughout our stay, from the initial arrival instructions through to helping us with a query about our return train time on the last morning. Rooms are large by city centre standards, with loads of extras. You can do your bit for the planet by opting to reduce the cleaning routine or by extending the life of your towels. There is loads of choice for breakfast, with some items cooked to order. We were there for 4 nights, so it was great that the breakfast varied a little from day to day. The hotel is very close to the station and many museums and other attractions. There are loads of restaurants and cafés in the same area.
Stayed 4 nights in Aug 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property !
Stayed 2 nights in Jul 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You wouldn't want to stay anywhere else in Cologne
This hotel is absolutely perfect for a stay in Cologne. Turn left out of the hotel and walk 20 yards to steps that lead down the side of the Rathaus and into the AltMarket.. Turn right out of the hotel and you are at the Dom in just a few minutes. Not only is the location excellent, the staff are brilliant too. Keen to make sure your stay is the best it can be.. Breakfast was an absolute delight with a number of little touches including scrambled eggs if wanted, home-made cherry pancakes and a great selection of rolls, hams, cheeses, toast, coffee etc. Ingmar and the team are just excellent.
Stayed 3 nights in Jun 2023

10/10 Excellent

CARLOS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in Cologne, thanks Clara & Kai
Comfortable, modern, and spacious room with modern amenities right in the heart of Cologne. The breakfast was great and thanks. We were well taken care of by Clara and Kai. They were both so friendly and helpful. The only negatives was we were on the top floor with no elevator. Also we had a loft suite and were comfortable on the main floor with great AC but it did not reach the loft suite upstairs.
Stayed 2 nights in Jun 2023

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Debjani

Liked: Cleanliness, staff & service, property conditions & facilities
I had a lovely time staying here, very close to the Central station and the Cathedral, lots of shopping, restaurants and other amenities. The breakfast was amazing, the staff are very friendly. My room was bright, spacious and cheerful, I could see the Cathedral from the window. The church bells chiming in the night was very calming and peaceful. I would love to stay here again.
Stayed 4 nights in May 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
This is a highly rated property and it is well deserved. The location is right in the centre of Cologne and the hotel is clean and comfortable. The thing though that really sets this hotel apart is the staff. The people working there are super nice and helpful. Clara at the front desk took the time to provide me with great advice on the things to see in the city beyond just the standard tourist spots and got me a great coffee from their cafe while she arranged for me to get into my room early after having a long international flight. Breakfast was also great, with a range of things like french toast, latte's, etc. I highly recommend Stern am Rathaus!!!
Stayed 1 night in Apr 2023

10/10 Excellent

Reed

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, attentive staffs and beautiful quality breakfasts.
Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

James

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location - centrally located near the cathedral, Rhine, and many restaurants, shops, and pedestrian areas. It was an easy walk of about 10 min from the train station. The breakfast was terrific with a variety of homemade and carefully prepared foods. The staff was very friendly and helpful. A great value.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful and professional!
We travelled to Cologne for New Year and were greeted at the hotel with a friendly welcome and coffee. The hotel is small but very close to the cathedral and the Rhine waterfront. The staff were brilliant and the breakfasts first class. Far better than the soulless corporate hotels.
Stayed 4 nights in Dec 2022

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful in every way!
Stayed 1 night in Dec 2022
Response from Manfred on Dec 18, 2022
Dear Douglas,the feedback of our customers is extremly important for us.We always read to find out if they enjoyed their stay and how we can further improve.But honestly, hearing that everything already was perfect for you is also wonderful! Thank you very much and we hope to see you again in the future.Best regards from all of us here at Stern am Rathaus!

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely small hotel in the heart of the old town with fabulously friendly service, clean rooms, a comfortable bed and a really good breakfast. The little cherry pancakes were wonderful.
Response from Manfred on Dec 18, 2022
Dear Deborah,thank you so much for taking the time and for your excellent review. We are really glad that you had such a good stay in Cologne.Best regards from all of us here at Stern am Rathaus and we promise to have a cherry pancake ready for your next stay with us! :-)

10/10 Excellent

Linda DIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely place to stay because of the friendly staff. The customer service is one of many reasons i want to go back.

10/10 Excellent

Kar Yan, La Canada Flintridge

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 4 nights in the junior suite. The location was around 5 minute walk to the main train station and minutes away from a couple of Christmas markets. The room was clean and comfortable. Our suite had a tub and shower and the bathroom was a very good size. The mezzanine was perfect for our 6 year old son and the view is superb. The breakfast buffet was what I was looking forward to and it did not disappoint! The staff cooked scrambled eggs for us if we didn’t want the boiled eggs. The staff was extremely friendly and helpful. Ingmar and Andy took the time to interact with us and our 6 year old son looks forward every night to coming back to the hotel to look for Ingmar and Andy. They seemed like our long lost friends! We would love to stay here again next time we visit Cologne!
Stayed 4 nights in Nov 2022

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ingmar and his colleagues were extremely welcoming, accommodating and friendly. It is the very best of a boutique hotel.
Stayed 1 night in Nov 2022

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem!
This is a hidden diamond!! Lovely modern rooms with everything you could wish for and even the out of hours check in, it's so simple! The staff are amazing and what an amazing breakfast!! I travel a lot with work but I can say this little privately owned gem beats the big guys hands down for service!
Stayed 3 nights in Nov 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a gem - Fantastic hotel!
The hotel is immaculately maintained and they keep everything absolutely impeccable. The rooms are very comfortable and they offer a breakfast that rivals the most expensive hotels out there. It may not be the most grandiose hotel but the hosts will strive to provide a wonderful experience in Cologne. Can't recommend enough.
Stayed 3 nights in Oct 2022

10/10 Excellent

David

Stayed 2 nights in Sep 2022

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fabulous service.
Stayed 4 nights in Sep 2022

10/10 Excellent

David

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hosts who are extremely helpful as well, breakfast and room...very central but quiet. We would highly recommend staying here
Stayed 5 nights in Sep 2022

10/10 Excellent

Shuming

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
早餐很好，服务热情，离大教堂很近。
Stayed 2 nights in Sep 2022

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Little Hotel
Superb little hotel with fantastic hospitality and within easy walking distance of the Central Station, Old Town and River Rhine. Excellent relaxed breakfast, good selection of food and drink. What makes this hotel special is the enthusiasm and attentiveness of the staff. We would certainly stay here again and recommend this hotel to friends and family.
Stayed 6 nights in Aug 2022

10/10 Excellent

Wayne

Stayed 2 nights in Jun 2022

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stern am Rathaus offers a quiet and tranquil space in the heart of Cologne--steps from the old City Hall and easy walking distance to museums and major sites. The staff is friendly and helpful. Even though I arrived after hours owing to a delayed flight, the instructions for accessing my room were easy to follow. The breakfast buffet is delicious and filled with homemade treats. Highly recommend.
Stayed 3 nights in Jun 2022

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, friendly, helpful and genuine. The breakfast was superb. Great attention to detail. It felt like home.
Stayed 1 night in Jun 2022

10/10 Excellent

Jeff

Stayed 2 nights in May 2022

8/10 Good

Marcy, Calgary

Stayed 2 nights in May 2022

10/10 Excellent

Manohar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, amazing hosts. Great breakfast. Excellent location.
Stayed 1 night in May 2022

10/10 Excellent

BDE

Stayed 2 nights in Apr 2022

10/10 Excellent

Mohammed

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very good and staff was helpful, room was clean and comfortable, food was good, location was perfect and close to everything, as a business trip; we enjoyed our stay, in general everything was great.
Stayed 4 nights in Jan 2022

10/10 Excellent

hartmut

Liked: Cleanliness, staff & service, property conditions & facilities
Personal service
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel, excellent service with a personal touch. The location could not be better for exploring Cologne. Both thumbs up!
Stayed 2 nights in Jun 2021

10/10 Excellent

Basi, United Kingdom

Liked: Staff & service, amenities, property conditions & facilities
Super Boutique Hotel , Great Management , Premier Service . The Management of this hotel certainly play thier part when it comes to " Ecological and Social wellbeing " which to me was a outstanding factor . Strict Covid safety procedures in place . Well explained for everyones safety Enjoy the homemade breads , Jams and butter for breakfast .Super
Stayed 3 nights in Sep 2020

10/10 Excellent

Gareth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable apartment in the centre
Impeccable service, perfectly clean and great for a family. Delicious, healthy breakfast options and location bang in the centre. Highly recommend!!
Stayed 3 nights in Feb 2020

10/10 Excellent

ruixue

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely small hotel run by friendly team in the city centre, great location, delicious home-made breakfast in a lovely setting. Would certainly return.
Stayed 2 nights in Jan 2020