Ratings based on 498 Verified Reviews

3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from SE London

All round, very good hotel

Posted Apr 14, 2017
Pros: Spacious, clean room Good wifi Very good breakfast Convenient location
Location: Across the road from the Hauptbahnhof, and very close to the Cathedral and main shopping area.
The hotel is close enough to anything you need, but in a fairly quiet area (although you do get some noise from station announcements if the windows are open). The room had plenty of space to move around, spread out suitcases, etc, was clean and comfortable, but could do with some more English TV channels (not just news) and sockets near the bed (so laptop could be plugged in while watching programmes online - the wifi was very good). A small refrigerator would be useful (there seemed to be a space for a minibar, but it was missing). The bathroom was huge - lots of shelf space for holding toiletries, etc, but the shower was a little under-powered. The breakfast service was excellent, with a wide range of hot and cold items, but could do with more choice in fruit juices. The only flaw was the car park - the access was extremely narrow and steep, and once inside no space to manoeuvre if there were any more cars in it (not worth risking scratching the rental car) - instead, we used a nearby public car park just one block away (on Servasgasse, next to the Marriott Hotel), which had plenty of spaces and was cheaper than using the hotel's car park (€15 for 24h, rather than €19).
Comment from Hotel Management
Apr 20, 2017 by Alexandra, Hotel Management
Dear SD, thank you for your stay with us and thank you for your detailed feedback. We are glad to read, that we met your expectations most commonly and you enjoyed your stay with us. We already forwarded your valuable notes to the relevant departments to verify and improve our service. We ae looking forward to welcome you back in Cologne. Kind regards Your Guest Service Team
4 out of 5
Recommended
for Everyone
by A verified traveler from HK

Close to Hauptbahnhof Koln and quiet.

Posted Mar 27, 2017
Pros: close to HBF
Cons: facility is old
Location: Koln Dom, that is
This hotel is just close to the HBF Koln, you walk around 2 minutes and you will find it. The hotel room is sufficiently large, at least you can open your luggage. There is also an electric kettle in room so that you can have some hot water. I think it is quite rare in Europe hotel.
Comment from Hotel Management
Apr 1, 2017 by Alexandra, Hotel Management
Dear CK, thank you for your recent stay and thank you for your kind feedback. We would be glad to welcome you back in Cologne. Kind regards Your Guest Service Team
3 out of 5
by A verified traveler from Bogota

Hotel for Congress

Posted Mar 26, 2017
Room very small for two. Good breakfast. Near main train station. Very high cost for the smaller room.
Comment from Hotel Management
Apr 1, 2017 by Alexandra , Hotel Management
Dear jucasar, thank you for your stay with us. We are sorry to read, that you felt your room to small. We would be glad to reserve a larger room or you at your next stay. We would be glad to welcome you back. Kind regards Your Guest Service Team
4 out of 5
by A verified traveler

Good hotel for most, maybe not for some

Posted Feb 20, 2017 on Hotels
The TRYP has a pretty good location if you're arriving/departing by train. It's an easy 5 minute walk from the Central Station.I also liked that it was on the other side of the station from the city center, because it was quieter. I didn't have any issue with the rooms, per se, but a couple minor complaints: - Warning to tall people! I'm 6'6", and I had to duck under most door ways in this hotel. They were really close calls, and I hit my head a bunch of times. Got pretty irritating after awhile. - The bed was on the hard/firm side. I managed to sleep okay, but it wasn't ideal. - I had a heck of a time with the wi-fi. Couldn't get my devices to remember it, so had to constantly re-log-in. Didn't have that problem anywhere else on my European vacation. Would I stay here again? Probably not just because of the door jams and my height. But aside from that, I'd recommend it provided you're not picky about bed firmness. Their breakfast was pretty good, too, as buffets go.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Dear Guest, thank you for your stay with us and thank you for your feedback. We are glad, that you enjoyed your stay with us overall. We would be glad to welcome you back despite the door ways. I am sure, we will find a room with a bed which is comfortable for you. Kind regards Your Guest Service Team
4 out of 5
by A verified traveler

Convenient location and quiet

Posted Dec 19, 2016 on Hotels
Awesome location and breakfast buffet was decent. Hotel having parking was a plus.
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
Dear Guest, thank you for your stay with us and thank you for your feedback. We are glad, that you enjoyed your stay with us and hope to welcome you back. Kind regards Your Guest Service Team
4 out of 5
by A verified traveler

Good!

Posted Dec 11, 2016 on Hotels
Stayed for one night in the way to somewhere else and slotted in a quick xmas market visit. This hotel is conveniently close to Cologne's inner city as well as to public transport and the main rail station. Service was courteous and efficient; whilst the lobby area as well as bar/breakfast area are nicely decorated the rooms could do with an upgrade. Nevertheless the bed was comfortable. Breakfast, in true German fashion, was excellent. WiFi quite quick but cumbersome log in process. If you're arriving by car and are planning on using the hotel's garage prepare yourself for some hair raising entry and exit, that ramp is extremely narrow. Overall the hotel's good points are its location, friendly personnel and hearty breakfast buffet. I'd stay there again.
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Dear Guest, thank you so much for your this great feedback. We are glad, that you enjoed your stay with us so much and we are looking forward to welcome you back soon. Kind regards Your Guest service Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Northamptonshire UK

Convenient hotel close to city centre and station

Posted Dec 8, 2016
Pros: great location, helpful staff, all necessary facilities there and in working order
Cons: softer beds!
Location: central, less than 200m from the train station and cathedral. the river is a short walk and 5/7 christmas markets in easy walking distance.
Whilst not the most glamorous of hotels, this is functional with pleasant and helpful staff.
Comment from Hotel Management
Dec 16, 2016 by Alexandra, Hotel Management
Dear Mike, thank you for your stay with us and thank you for your feedback. We are glad, that you enjoyed your time in Cologne and we hope to welcome you back soon. Kind regards Your Guest Service Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Kent, England

Nice hotel, great location

Posted Nov 27, 2016
Pros: Friendly, helpful staff. English speaking staff. Free WIFI. Clean comfortable room. Great convenient location.
Cons: It is a little dated.
Location: 5 mins from the main station and 10 mins from the Dom. Easy to get to other parts of the city of Cologne too. Great for shopping and Christmas markets
Stayed for 2 nights in November 2016 to visit the Christmas markets in Cologne with my young teenage daughter, Booked the hotel for its free WIFI and convenient location as I have mobility problems. The hotel was perfect for us as only approx. 5 mins walk to the station and 10 mins walk to the Dom. The hotel itself was clean and our no smoking room on the first floor was quiet, comfortable and big enough for the 2 of us. Yes it is a little dated but we found it clean and comfortable and we felt safe staying there. The reception staff were polite, friendly and helpful and spoke perfect English. They were happy to help with our many requests and also booked taxis for us when we needed them. They also looked after our luggage on our last day as we checked out at 12 and our flight wasn't until the evening. You get 2 bottles of free water per day plus tea/coffee making facilities in your room. There is a vending machine on the 3rd floor selling snacks, chocolate, soft drinks and alcoholic drinks. There is a restaurant serving breakfast in the hotel for 10 euros but we preferred to grab a bite to eat at the station. I didn't notice the restaurant open in the evenings. There is also a bar at the hotel. Overall we were very happy with our stay and would recommend it.
Comment from Hotel Management
Dec 1, 2016 by Alexandra, Hotel Management
Dear Jill, thank you for your recent stay and thank you for your detailed feedback. We are glad to read, that you enjoyed your stay with us so much and you had some great days with your daughter in Cologne. We are looking forward to welcome you back soon. Kind regards Your Guest Service Team
4 out of 5
by A verified traveler

Posted Nov 12, 2016 on Hotels
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Dear Guest, thank you for your rating. We would be glad to welcome you back. Kind regards Your Guest Service Team
5 out of 5
by A verified traveler

Posted Oct 20, 2016 on Hotels
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
Dear Guest, thank you for your great rating. We would be glad to welcome you back soon. Kind regards Your Guest Service Team