Outdoor spa tub

Reviews of Hilton Garden Inn Richmond South/Southpark

3 out of 5
Hilton Garden Inn Richmond South/Southpark
800 Southpark Blvd, Colonial Heights, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 409 out of 735 reviews" "
Rating 8 - Good. 188 out of 735 reviews" "
Rating 6 - Okay. 73 out of 735 reviews" "
Rating 4 - Poor. 29 out of 735 reviews" "
Rating 2 - Terrible. 36 out of 735 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

David

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I stayed in this hotel many times between 2008 and 2017 and fully enjoyed every stay. I returned March 2024 and found the hotel getting very tired. The staff don’t seem to be very motivated or happy. The company I work for also noticed this and has recommended my next stay in the area is at springhill suites in chester.
Stayed 3 nights in Mar 2024

10/10 Excellent

Eugenie

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean.
Stayed 1 night in Feb 2024

2/10 Terrible

Marques

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional customer service, small jetted tubs make the drive north to Comfort Inn & Suites you can’t go wrong!
Stayed 1 night in Feb 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
What I didn’t like? I always prefer staying at the Hiltons across the US. The only problem I had was with the breakfast in the morning. The food was great but the staff was unattentive and the wait time for getting the food and cutlery was very long. Other than that. John Giansante
Stayed 3 nights in Feb 2024
Response from Shanicka, AGM on Feb 27, 2024
Thank you for your feedback! We're glad you enjoyed your breakfast and apologize for the inconvenience of having to wait.

10/10 Excellent

Julia Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean ! the staff in the morning were wonderful
Stayed 3 nights in Feb 2024
Response from Shanicka, AGM on Feb 27, 2024
Thank you for feedback! I will be sure to share your kind words with our staff!

10/10 Excellent

Alexis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Shanicka, AGM on Feb 27, 2024
Thank you for your feedback!

10/10 Excellent

Theresa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process....your representative, Asia, was very nice and helpful.
Stayed 1 night in Feb 2024
Response from Shanicka, AGM on Feb 27, 2024
I will be sure to pass your compliments on to Asia. Thank you for staying with us!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Feb 2024
Response from Shanicka, AGM on Feb 27, 2024
Thank you for your feedback!!

10/10 Excellent

Nannette, Staten Island

Traveled with family and small children, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly ❤️
Stayed 1 night in Feb 2024

8/10 Good

Harleigh

Stayed 1 night in Jan 2024

8/10 Good

Eddie

Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Elpert

Liked: Cleanliness, staff & service
Good accommodation and good staffs, only downfall is little smelly..
Stayed 1 night in Jan 2024

4/10 Poor

Bert

Disliked: Property conditions & facilities
Checked in and was given a smoking room. Reservation requested non smoking room. Not enough hot water to take one shower … This 1/2 shower for 1 and no shower for the second person. Upon checkout we expressed in a very civil manner re the hot water and they ‘knew about it’. It’s not our nature to complain…however we do feel there should be a certain level of compensation since we could not properly clean ourselves with a shower. I did call the front desk to report the lack of hot water and they said they wood call me back and never did. We have time share with Hilton Grand Vacations and try to remain loyal. Right now we are at Hiltons Embassy Suites in Brunswick, Georgia and the experience so far is just the opposite. Quite nice!
Stayed 1 night in Jan 2024

10/10 Excellent

Lloyd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel. Nothing over fancy and nothing to complain about. Did have repeated issue with the card opening the room door.
Stayed 1 night in Dec 2023

10/10 Excellent

Lavon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon walking in the lobby was well decorated and very nice.
Stayed 2 nights in Dec 2023

10/10 Excellent

victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
US ARMY WOMEN'S MUSEUM
Excellent service at front counter
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent and Heather was awesome. Majority of the front desk staff were friendly.
Stayed 7 nights in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
young lady at the front desk with the pretty curls was outstanding.
Stayed 2 nights in Nov 2023

8/10 Good

Linda

Stayed 1 night in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Megan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful
Stayed 1 night in Nov 2023

8/10 Good

Derwin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Richard

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Marlon

Stayed 1 night in Nov 2023

8/10 Good

Chrystina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel; would have preferred 4 towels in a room that sleeps 4. Elevators are extremely slow and fitness center left something to be desired. Proximity to places we needed and the interstate is great.
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Stayed 2 nights in Oct 2023

10/10 Excellent

Kelli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

steve

Stayed 3 nights in Oct 2023

4/10 Poor

Todd

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I booked this location specially for the use of the hot tub because travel always gets my back hurting, and the hot tub was out of service.
Stayed 3 nights in Oct 2023

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

COURTNEY

Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was accessible to shopping and dining
Stayed 5 nights in Oct 2023

2/10 Terrible

Coralia

Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

FLOYD

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff is the best. Assistant manager on site during my check in on October 14, made my family feel so comfortable and welcomed. Thanks again. And from now on. The Hilton will be our preferred hotel when in Petersburg va
Stayed 1 night in Oct 2023

6/10 Okay

TG

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not up to standards I have to expect from this chain.
Stayed 1 night in Oct 2023

10/10 Excellent

Grishma

Traveled with family
Stayed 1 night in Oct 2023

6/10 Okay

Jennifer

Traveled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
No electric charger - beware
Hotel was clean and spacious, but the main reason we chose this hotel was because it shows there is an electric vehicle charger. After arriving we were advised that it hasn’t worked on over a year.
Stayed 1 night in Oct 2023

10/10 Excellent

Latitia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly everyone that was very nice and treated u well!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in at the front desk was so nice after a long road trip! Got the jetted tub room and was was nice and perfectly clean when we arrived. Would recommend to anyone tor a quick, clean, safe stay.

10/10 Excellent

Nicholas

Stayed 1 night in Oct 2023

10/10 Excellent

Anne L.

Liked: Cleanliness, property conditions & facilities
Quick and easy check in Very friendly
Stayed 1 night in Sep 2023

8/10 Good

Mark

Liked: Staff & service
.
Stayed 2 nights in Sep 2023

10/10 Excellent

Eric

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived around 10pm and was told they only had smoking rooms left even though my reservation was for non smoking. As a non smoker it was horrible. There were no hotel rooms available within a reasonable distance or I would have left. Smell aside the room and entire hotel are tied and very much in need of a renovation try to stay elsewhere.
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Dorothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good accept I am not fund of roaches crawling in the bathroom. Need pest control.
Stayed 2 nights in Sep 2023

10/10 Excellent

DeMario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Terence, Ruther Glen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is older, but the staff was amazing.
Stayed 2 nights in Sep 2023