Reception

Reviews of Ponte Vecchio Suites & Spa

4 out of 5
Ponte Vecchio Suites & Spa
via De' Belfredelli, 9, Florence, FI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 716 out of 928 reviews" "
Rating 8 - Good. 167 out of 928 reviews" "
Rating 6 - Okay. 35 out of 928 reviews" "
Rating 4 - Poor. 7 out of 928 reviews" "
Rating 2 - Terrible. 3 out of 928 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hemanth

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time at this hotel. So conveniently located, very clean, spacious rooms and excellent staff. We enjoyed the hospitality - breakfast, happy hours & their helpfulness. Didn’t get to experience the spa. However will definitely stay here again in future & highly recommend the hotel.
Stayed 5 nights in Mar 2024

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful suite and the staff was extremely friendly and beyond helpful. Breakfast was plentiful.
Stayed 2 nights in Mar 2024

8/10 Good

Eric, Toronto

Liked: Cleanliness, staff & service, amenities
The room temperature setting was not functioning and left us roasting at 25.8’c
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear…,we sincerely thank you for your feedback about your experience at our hotel. We are looking forward to welcoming you once more to Florence!Best regards, General Manager

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I selected this property for the location at first, but I was so impressed with the hospitality and how nice the accommodations were that I will definitely make this one of my regular choices for Florence. The staff was so friendly and helpful and the rooms were very comfortable. Thank you - Can't wait to come back!
Stayed 1 night in Feb 2024
Response from GB - General Manager on Mar 9, 2024
Dear Jessica,We wish to thank you for spending some time writing such a positive review about our hotel and your stay with us. It was a real pleasure to have you as our guest, and we do appreciate that you recognize the efforts of our Staff. As you point out, our property is located in the very city centre at a short walking distance from everything you must visit in Florence. We are pleased that you enjoyed such a top-notch location! We do hope you will choose our hotel once more in future!Best regards, General Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from General Manager on Feb 10, 2024
Dear Elizabeth,We do thank you for your positive feedback. It is a pleasure to know that you had a great time during your stay at our hotel. Do not hesitate to choose us even for your next journey to Florence!Best regards, General Manager

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, you can walk to everything. Restaurants, shopping and many beaux sites and museums. Staff was extremely friendly, top notch service and bath and beds clean, well-appointed and super comfortable
Stayed 1 night in Dec 2023
Response from GB - General Manager on Jan 3, 2024
Dear Amy,We wish to thank you for such an amazing review about your recent experience at Ponte Vecchio Suites & SPA. It was a true pleasure to have you as our guest, and your words clearly depict the genuine dedication of our Staff in trying to make our guests' stay in Florence a memorable one! We also thank you for appreciating the comfort of our rooms & facilities, as well as the exceptional location of our property. We do wish that you will visit us once more in future.Sincerely, General Manager

10/10 Excellent

SERGIO, MIAMI

Stayed 3 nights in Dec 2023
Response from General Manager on Jan 20, 2024
Dear Sergio,we sincerely thank you for your excellent feedback about your experience at our hotel. We are looking forward to welcoming you once more to Florence!Best regards, General Manager

10/10 Excellent

Tatiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff especially Olga and Santiago are amazing!! Great location, breakfast is amazing!
Stayed 3 nights in Dec 2023
Response from GB - General Manager on Jan 3, 2024
Dear …,What a fantastic review! We cannot even quantify the gratitude we would love to express to you! Your lovely words are indeed an incredible reward for our Staff & Management. Thank you especially for mentioning our receptionists Olga and Santiago. They are real ambassadors of our hospitality project. We also do thank you for describing in such a detailed way the astonishing location of our property allowing the guests enjoy all the main attractions in Florence and our breakfast.Looking forward to welcoming you here once again, we wish you all the best,General Manager

10/10 Excellent

SURAJIT

Stayed 2 nights in Dec 2023
Response from GB - General Manager on Jan 3, 2024
Dear Surajit,We thank you for the amazing score you assigned to our hotel. We are glad that you spent such a nice stay with us. We do hope you will chose “Ponte Vecchio Suites & Spa” for your next holiday in Florence!Warm regards, General Manager

10/10 Excellent

Imani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at this hotel, decided to extend my stay by an extra day and will absolutely stay here whenever I return to Florence. The hotel is very conveniently located and kept in great condition. The place was very clean, the WiFi was super reliable and they also provide you with a cell phone to use during your stay at no additional cost. The staff also goes above and beyond to help with all of your needs. Highly recommend!
Response from GB - General Manager on Jan 3, 2024
Dear Imani,We wish to thank you for such an amazing review about your recent experience at Ponte Vecchio Suites & SPA. It was a true pleasure to have you as our guest, and your words clearly depict the genuine dedication of our Staff in trying to make our guests' stay in Florence a memorable one! We also thank you for appreciating the comfort of our rooms & facilities, as well as the exceptional location of our property. We do wish that you will visit us once more in future.Sincerely, General Manager

10/10 Excellent

James

Stayed 4 nights in Nov 2023
Response from GB - General Manager on Jan 3, 2024
Dear James,we sincerely thank you for your excellent feedback about your experience at our hotel. We are looking forward to welcoming you once more to Florence!Best regards, General Manager

10/10 Excellent

John, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay! We cannot say enough good things about our experience. Staff was extremely helpful with supporting us during our honeymoon providing cafes, dinner reservations, and navigating city. They even booked us a private driver to the country side with stops in Siena and San Gimignano, as well as made us lunch reservations at winery. We will definitely be back to Florence and stay here again!
Stayed 5 nights in Nov 2023
Response from GB - General Manager on Jan 3, 2024
Dear John,What a pleasure to read your wonderful review! We are extremely proud that we succeeded in making your stay in Florence an unforgettable experience! The whole Staff are deeply grateful for your compliments: you actually recognize the passion we all work with! We are truly looking forward to welcoming you in future to our hotel!Best regards, General Manager

10/10 Excellent

Cory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and the staff are very friendly and super helpful. Great location. We'd certainly stay here again.
Stayed 4 nights in Oct 2023
Response from GB - General Manager on Jan 3, 2024
Dear Cori,We do thank you for your positive feedback. It is a pleasure to know that you had a great time during your stay at our hotel. Do not hesitate to choose us even for your next journey to Florence!Best regards, General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very friendly staff. The room was very clean and larger than I expected. Overall an excellent experience. I will be staying here when I visit Florence next year.
Stayed 2 nights in Oct 2023
Response from GB - General Manager on Nov 1, 2023
Dear James,we sincerely thank you for your excellent feedback about your experience at our hotel. We are looking forward to welcoming you once more to Florence!Best regards, General Manager

8/10 Good

HEYDI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Location perfect. AC not really cool even if you put it at minimum. The door in the bathroom is completly clear wich it make it very uncomfortable. From the bed you can see the toilet. No to much channels in the TV. No even one in English.
Stayed 2 nights in Oct 2023
Response from GB - General Manager on Nov 1, 2023
Dear Heydi,We do thank you for your positive feedback. It is a pleasure to know that you had a great time during your stay at our hotel. Do not hesitate to choose us even for your next journey to Florence!Best regards, General Manager

10/10 Excellent

Gustavo H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You have to stay at this hotel.
This is a great hotel to stay in Florence. Very convenient to all the landmarks in the city. The staff is absolutely marvelous and always ready to help you.
Stayed 2 nights in Oct 2023
Response from GB - General Manager on Nov 1, 2023
Dear Gustavo,We thank you for rating our hotel so positively. Such feedbacks are extremely valuable to us!Best regards, General Manager

8/10 Good

Ian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our only issue was the bathroom which was designed for style rather than ease of use
Stayed 7 nights in Oct 2023
Response from GB - General Manager on Nov 1, 2023
Dear Ian,We do thank you for your positive feedback. It is a pleasure to know that you had a great time during your stay at our hotel. Do not hesitate to choose us even for your next journey to Florence!Best regards, General Manager

10/10 Excellent

James, Moraga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury property in excellent central location. Walkable to Florence sights, dining, shopping. Large comfortable suite, well-appointed. Excellent, friendly, knowledgeable staff.
Stayed 3 nights in Sep 2023
Response from GB - General Manager on Nov 1, 2023
Dear James,We thank you so much for choosing “Ponte Vecchio Suites & Spa”, and for the excellent score you assigned us. We will be glad to welcome you again to our hotel in future!Best regards, General Manager

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, pleasant, good location
Stayed 2 nights in Oct 2023
Response from GB - General Manager on Nov 1, 2023
Dear Anna,We thank you for rating our hotel so positively. Such feedbacks are extremely valuable to us!Best regards, General Manager

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice apartment suites in the centre of Florence City. So convenient.the staff were fantastic, thank you Tatania, Andrea and I think Georgia not sure but very helpful with sight seeing options including short driver tour options if you have any mobility limitations. Overall excellent apartment suites to book.
Stayed 4 nights in Sep 2023
Response from GB - General Manager on Nov 1, 2023
Dear Ivan,What a fantastic review! We cannot even quantify the gratitude we would love to express to you! Your lovely words are indeed an incredible reward for our Staff & Management. Thank you especially for mentioning our receptionists Tatiana, Andrea and Giorgia. They are real ambassadors of our hospitality project. We also do thank you for describing in such a detailed way the astonishing location of our property allowing the guests enjoy all the main attractions in Florence.Looking forward to welcoming you here once again, we wish you all the best,General Manager

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exemplary customer service, great neighborhood for shopping, food, and culture, and quiet rooms.
Stayed 1 night in Sep 2023
Response from GB - General Manager on Sep 20, 2023
Dear Jessica,We wish to thank you for spending some time writing such a positive review about our hotel and your stay with us. It was a real pleasure to have you as our guest, and we do appreciate that you recognize the efforts of our Staff. As you point out, our property is located in the very city centre at a short walking distance from everything you must visit in Florence. We are pleased that you enjoyed such a top-notch location! We do hope you will choose our hotel once more in future!Best regards,

10/10 Excellent

Mark Paul

Stayed 2 nights in Sep 2023
Response from GB - General Manager on Nov 1, 2023
Dear Mark,we sincerely thank you for your excellent feedback about your experience at our hotel. We are looking forward to welcoming you once more to Florence!Best regards, General Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a Hotel
What a gem of a hotel . Fantastic staff and great location . Highly recommend
Stayed 3 nights in Sep 2023
Response from GB - General Manager on Sep 20, 2023
Dear Brian,We do thank you for your positive feedback. It is a pleasure to know that you had a great time during your stay at our hotel. Do not hesitate to choose us even for your next journey to Florence!Best regards, General Manager

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Wife and I had a great trip and experience at this Hotel The staff went way beyond and the Breakfast and Happy Hours at days end were fantastic and needed after a day of walking shopping and enjoying all the Foods of the area !
Response from GB - General Manager on Sep 7, 2023
Dear Thomas,Dear…,We wish to thank you for spending some time writing such a positive review about our hotel and your stay with us. It was a real pleasure to have you as our guest, and we do appreciate that you recognize the efforts of our Staff. As you point out, our property is located in the very city centre at a short walking distance from everything you must visit in Florence. We are pleased that you enjoyed such a top-notch location! We do hope you will choose our hotel once more in future!Best regards, General Manager

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service
Stayed 2 nights in Aug 2023
Response from GB - General Manager on Sep 7, 2023
Dear Sharon,We do thank you for your positive feedback. It is a pleasure to know that you had a great time during your stay at our hotel. Do not hesitate to choose us even for your next journey to Florence!Best regards,General Manager

10/10 Excellent

Panky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff that can’t do enough for you, this is our 3rd stay and we will definitely go back. Rooms are so comfortable and luxurious, good location.
Stayed 4 nights in Aug 2023
Response from GB - General Manager on Sep 7, 2023
Dear Panky,we sincerely thank you for your excellent feedback about your experience at our hotel. We are looking forward to welcoming you once more to Florence! You are part of the Family!Best regards, General Manager

10/10 Excellent

Rapinder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing they really do go the extra mile to ensure your stay comfortable and that your needs are met.
Stayed 4 nights in Aug 2023
Response from GB - General Manager on Sep 7, 2023
Dear Rapinder,We do thank you for your positive feedback. It is a pleasure to know that you had a great time during your stay at our hotel. Do not hesitate to choose us even for your next journey to Florence!Best regards, General Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice and staff was very friendly and helpful. Close to all attractions.
Stayed 1 night in Aug 2023
Response from GB - General Manager on Sep 7, 2023
Dear Guest Laura,We wish to thank you for such an amazing review about your recent experience at PonteVecchio Suites & SPA. It was a true pleasure to have you as our guest, and your words clearly depict the genuine dedication of our Staff in trying to make our guests' stay in Florence a memorable one! We also thank you for appreciating the comfort of our rooms & facilities, as well as the exceptional location of our property. We do wish that you will visit us once more in future.Sincerely, GeneralManager

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and property. Walkable to all things including the famous bridge, gardens and a wonderful neighborhood and restaurants on the side of the river if the property. Best family run restaurant for beef and pasta near hotel. Hotel staff ran a small but delicious continental breakfast, offered great dining recommendations which they booked for us, and booked all our tours and car services for us. We used the private spa for an hour and it was relaxing and for three for 80e it was a good value. Small, but clean and quiet. The room is very modern and has noise canceling windows. Huge bathroom and comfortable king bed. They made the couch into a nice sleeper for our 14 yr old. Two different rooms for sleeping which was nice. We even got our nails done in a shop down the street. So lunch shopping and gelato in Florence! Three day stay and took the train to Rome.
Stayed 3 nights in Aug 2023
Response from GB - General Manager on Sep 7, 2023
Dear Catherine,we sincerely thank you for your excellent feedback about your experience at our hotel. We are looking forward to welcoming you once more to Florence!Best regards, General Manager

10/10 Excellent

Leeann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful staff, beautiful room, free wine & snack in the afternoon, overall fabulous experience!
Response from GB - General Manager on Aug 15, 2023
Dear Guest Leeann,We wish to thank you for such an amazing review about your recent experience at San Firenze Suites & SPA. It was a true pleasure to have you as our guest, and your words clearly depict the genuine dedication of our Staff in trying to make our guests' stay in Florence a memorable one! We also thank you for appreciating the comfort of our rooms & facilities, as well as the exceptional location of our property. We do wish that you will visit us once more in future.Sincerely, General Manager

8/10 Good

Jacqulyn

Liked: Cleanliness, staff & service, amenities
Wonderful location !! Nice reception staff !
Stayed 1 night in Aug 2023
Response from GB - General Manager on Aug 15, 2023
Dear Jacqulyn,we sincerely thank you for your excellent feedback about your experience at our hotel. We are looking forward to welcoming you once more to Florence!Best regards, General Manager

10/10 Excellent

Cora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favourite hotel in all of Italy! An amazing location yet still quiet and relaxing, close to everything and the absolute best staff ever! We cannot wait to return! Grazie!!!
Stayed 5 nights in Jul 2023
Response from GB - General Manager on Aug 4, 2023
Dear Cora,We wish to thank you for spending some time writing such a positive review about our hotel and your stay with us. It was a real pleasure to have you as our guest, and we do appreciate that you recognize the efforts of our Staff. As you point out, our property is located in the very city centre at a short walking distance from everything you must visit in Florence. We are pleased that you enjoyed such a top-notch location! We do hope you will choose our hotel once more in future!Best regards, GB - General Manager

10/10 Excellent

CHAYO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!! Thank you Tatiana for being the sweetest person in all of italia!
Stayed 1 night in Jul 2023
Response from GB - General Manager on Aug 4, 2023
Dear Chayo,we sincerely thank you for your excellent feedback about your experience at our hotel. We are looking forward to welcoming you once more to Florence! Greetings from Tatiana :-)Best regards, GB - General Manager

10/10 Excellent

Afsanul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This pottery was very nice and located in the perfect location by Ponte Vecchio. The staff was so friendly and accommodating and my room was fantastic. I had a problem with a shower and they fixed it right away. The massage was also great. I recommend for a nice stay in Florence
Stayed 2 nights in Jul 2023
Response from GB - General Manager on Jul 25, 2023
Dear Guest,We do thank you for your positive feedback. It is a pleasure to know that you had a great time during your stay at our hotel. Do not hesitate to choose us even for your next journey to Florence!Best regards, General Manager

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel accommodated us from the very beginning and made us feel very welcome. Our flights were 56 hours late and therefore we missed two days and they welcomed us as though we were there the first day. They did not charge us for the time missed, although they could have, so we were very grateful. The hotel was very comfortable and the staff was lovely. We couldn’t have asked for a more charming boutique hotel to stay in. Just lovely people. Hotel is very close to everything and a taxi is just a phone call away where required. I would definitely stay at this hotel anytime I come to Florence.
Stayed 4 nights in Jul 2023
Response from GB - General Manager on Jul 25, 2023
Dear..,We thank you so much for writing such a great review! Considering that our main goal consists in offering a customized and accurate service, we truly appreciate that our Staff succeeded in that with you. We cannot wait to welcoming you back to Florence! Please, do not hesitate to contact us directly so that we will help you organize your next stay with us! Sincerely, General Manager

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were spacious, very clean and beds comfortable. Staff is friendly, helpful and make you feel welcome. Tatiana was particularly very kind and accommodated all of our needs, we would definitely come back here in our next trip
Stayed 1 night in Jul 2023
Response from GB - General Manager on Jul 21, 2023
Dear Fernando,What a fantastic review! We cannot even quantify the gratitude we would love to express to you! Your lovely words are indeed an incredible reward for our Staff & Management. Thank you especially for mentioning our receptionists. They are real ambassadors of our hospitality project. We also do thank you for describing in such a detailed way the astonishing location of our property allowing the guests enjoy all the main attractions in Florence.Looking forward to welcoming you here once again, we wish you all the best,GB - General Manager

10/10 Excellent

Ravinder

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in great location. Staff was extremely courteous and helpful in every way. Highly recommend
Stayed 3 nights in Jul 2023
Response from GB - General Manager on Jul 21, 2023
Dear Ravinder,We do thank you for your positive feedback. It is a pleasure to know that you had a great time during your stay at our hotel. Do not hesitate to choose us even for your next journey to Florence!Best regards, GB - General Manager

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and hotel! Love staying there when we come to Florence.
Stayed 4 nights in Jul 2023
Response from Adriano Front Office Manager on Jul 11, 2023
Dear Mr.Christian,Thank you so much for the precious contribution you gave to this experience by providing your personal feedback on Expedia. We sincerely look forward to your next stay with us at the Ponte Vecchio Suites & Spa and wish you a very pleasant day.Our best and kindest regards

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are incredibly welcoming and did an outstanding job communicating with us before, during and after our stay. We will return to Ponte Vecchio Suites and Spa many times in the future!!!
Stayed 3 nights in Jul 2023
Response from Adriano on Jul 9, 2023
Dear Mr.Chad,Thank you for your nice review, it was a pleasure to help you to organize your stay in Florence, we hope to welcome you again in our Hotel.Kindest regards

10/10 Excellent

HUGO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Modern hotel conveniently located. The suite has all we needed for a family of four members.
Stayed 2 nights in Jun 2023
Response from Adriano on Jul 4, 2023
Dear Mr. Hugo,Thank you for giving us the maximum score, our Executive suite is perfect for families of 3 or 4 people, it is 50 sqm and has also a small kitchen, we hope to welcome you again in our Hotel.Kindest regards

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean, modern hotel. Great location for walking to all of Florence’s sites. The hotel staff was generous, attentive, accommodating and welcoming. Will definitely stay again
Stayed 1 night in Jul 2023
Response from Adriano on Jul 4, 2023
Dear Mrs. Christine ,Thank you for your kind review, our location in the heart of Florence is perfect to visit everithing by walking.We hope to welcome you again.Kindest regards

10/10 Excellent

Natalie, Winthrop

Stayed 1 night in Jul 2023
Response from GB - General Manager on Jul 25, 2023
Dear Natalie,we sincerely thank you for your excellent feedback about your experience at our hotel. We are looking forward to welcoming you once more to Florence! Best regards, General Manager

10/10 Excellent

Jochen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heart of Florence. The staff is amazingly helpful, as there’s so much to do in this beautiful city
Stayed 2 nights in Jun 2023
Response from Adriano on Jul 4, 2023
Dear Mr.Jochen,Thank you for your kind review, our staff will always do the best to make the stay of our guests unforgettable.We hope to welcome you again.Kindest regards

10/10 Excellent

Robert

Liked: Cleanliness
Very friendly staff and beautiful room.
Stayed 2 nights in Jun 2023
Response from Adriano on Jul 4, 2023
Dear Mr. Robert ,Thank you for giving us the maximum score , we hope to welcome you again in our Hotel.Kindest regards

10/10 Excellent

Valentina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, professional staff, very good breakfast,clean.
Stayed 3 nights in Jun 2023
Response from Adriano on Jul 4, 2023
Dear Mrs. Valentina ,Thank you for your kind review , we hope to welcome you again in our Hotel and wish you a safe travel back home.Kindest regards

10/10 Excellent

JOHN

Stayed 1 night in Jun 2023
Response from Adriano on Jul 9, 2023
Dear Mr.John,Thank you for the top score, we hope to welcome you again in our Hotel.

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect! Particularly outstanding service/staff/location/room/spa!! Can’t wait to visit again!
Stayed 5 nights in Jun 2023
Response from Adriano on Jul 4, 2023
Dear Mrs. Erika,Thank you for your kind review, we hope to welcome you again in our Hotel soon.Kindest regards

10/10 Excellent

Sean, Etobicoke

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, great friendly staff, good location.
Stayed 2 nights in Jun 2023
Response from Adriano on Jul 4, 2023
Dear Mr. Sean ,Thank you for giving us the maximum score , we hope to welcome you again in our Hotel.

10/10 Excellent

Mark J

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were absolutely brilliant, always happy and willing to help, so friendly. The location was great to explore Florence and the room was perfect. I couldn’t fault the hotel or stay at all We will go back in a few years
Stayed 5 nights in May 2023
Response from General Manager on Jun 4, 2023
Dear Mark,Thank you first of all for selecting the Ponte Vecchio Suites & Spa for this recent stay in Florence and for taking the time to post such a lovely review. It looks like you have enjoyed a great time and this is our greatest and highest reward. Wish you all the best.

10/10 Excellent

Earl

Traveled with family
Liked: Staff & service
Though our room was on the first floor we were no bothered by the street traffic. It was clean, spacious and a pleasurable stay.
Stayed 3 nights in May 2023
Response from General Manager on May 23, 2023
Dear Earl,we sincerely thank you for your excellent feedback about your experience at our hotel. We are looking forward to welcoming you once more in Florence!Best regards