Ratings based on 356 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel near public transportation.

Posted Apr 18, 2017
I have no comment on our stay other than it was great
Comment from Hotel Management
Apr 20, 2017 by Manager, Hotel Management
That is great for us! Thank you so much for business! Please come back!
4 out of 5
Recommended
for Everyone
by A verified traveler from kc mo

A hotel that's right In the middle of everything

Posted Apr 18, 2017
Cheap isnt always bad. This is a nice hotel for the money. We had King Suite with a.nice big hot tub and a window facing the mountain. Love this hotel.
Comment from Hotel Management
Apr 18, 2017 by Manager, Hotel Management
Thank you! Guests like yourself LOVE our location to Historic Downtown Manitou. Walking distance is important since parking is scarce! Thank you again and please come see us again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location! Clean large rooms!

Posted Apr 18, 2017
Pros: I loved the location. Also loved the size of the rooms. The rooms all have a microwave and fridge. They also offered suites for families
Cons: Their continental breakfast could start a little earlier. But it was good!
Location: Manitou Springs is filled with history, activities and charm. There is so much to do there - you can be busy for days. Ride the Cog. Cave of winds.
We stayed for 2 days at this property and it was wonderful. The staff was helpful in every way - anything we needed - they were more than happy to accommodate. The property was clean, and so close to everything - we didn't have to drive for two days!
Comment from Hotel Management
Apr 18, 2017 by Manager, Hotel Management
Wow! What an amazing review! Thank you Thank you Thank you!!! We are pleased you enjoyed your stay! We are currently operating under our winter hours but are getting ready to switch to summer hours so the breakfast will open earlier. Thank you again, safe travels and we look forward to seeing you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Affordable rooms with everything you need

Posted Apr 17, 2017
We stayed for 2 days at this hotel. The rooms were clean, pleasing and quiet. The room was large and had everything we needed. We were within walking distance (about 3 min) from the tourist area. Great place - I would recommend for anyone.
Comment from Hotel Management
Apr 18, 2017 by Manager, Hotel Management
Thank you again for staying with us! Just one of the many features our guests love is the proximity to Historic Downtown Manitou! We are thrilled you enjoyed your stay and we look forward to your visit again!
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

nice hotel,helpfull staff ,close to attractions oo

Posted Apr 15, 2017
Pros: close to things to see
Cons: na
Location: pikes peak,cog raillroad,cliff dwellings, mineral springs and food
same as above,ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
Comment from Hotel Management
Apr 16, 2017 by Manager, Hotel Management
Thank you for your review and we are happy you enjoyed your stay!
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Convenience and comfort

Posted Apr 2, 2017
Cons: Put in an elevator
It was our son's birthday. We drove down from Denver and we needed a place to stay for the night as he was the performer at the wine bar that evening. Easy check in. The room was clean and comfortable. I would have preferred a first floor room since we are older and had to schlep our suitcase up the stairs. All-in-all we were very satisfied with the accommodations.
Comment from Hotel Management
Apr 2, 2017 by Manager, Hotel Management
We are so happy you stayed with us and the next time you are in town, we would be happy to accommodate any needs you have. Unfortunately, the property was built years ago and cannot accommodate an elevator. Thank you again for staying and we hope you have safe travels !
5 out of 5
Recommended
for Everyone
by A verified traveler

Best value and location in Manitou Springs

Posted Mar 27, 2017
Pros: Close proximity to the attractions of Manitou Springs. Easy parking access. Very nice rooms.
Cons: Wifi connection unreliable. The breakfast inadequate. Office hours don't accommodate late arrivals or early departures.
We came in on short notice, booking the hotel through Expedia on a cell phone just an hour before our arrival. The desk clerk was perfectly accommodating and helpful. The room was just right. Excellent location and reasonable rates.
Comment from Hotel Management
Apr 1, 2017 by Manager, Hotel Management
Thank you for the great review! We are very thankful for your business! We would be happy to accomodate a late arrival or early departure. Please request through the online travel agent you booked your room. Thank you again for staying with us and we look forward to seeing you again!
1 out of 5
by A verified traveler from S

Nice room, terrible staff and customer service

Posted Mar 27, 2017
We booked this hotel a few hours before we arrived. After calling to confirm a few things about our stay, the guy who answered the phone was extremely rude. I brushed it off like nothing and checked in as usual. The stay was fine. Room was nice and comfortable. They claim that they charge a $75 deposit that would be refunded within 48 hours. The charge on my card was $90 and when I called to ask about it three days after my stay, I was greeted with the same extremely rude man who argued and raised his voice at me when I told him the charge on my card was $90. He proceeded to tell me that if the charge wasn't $75, then it's my banks problem, not his. Needless to say, I will most definitely find somewhere else to stay when coming back to Manitou Springs. Save yourself the trouble and find somewhere else where you'll be treated with some respect.
Comment from Hotel Management
Mar 28, 2017 by Manager, Hotel Management
We are so very sorry you had a less than a positive experience. Our general manager would have addressed this issue should he have been made aware of it at the the time you experienced it. As far as the deposit policy, it is well within industry standards for any hotel/motel and is also clearly defined with the online travel agent you used to book your room. Again, our sincerest apologies you left unhappy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to town and cog railway

Posted Mar 25, 2017
Pros: Clean, large room. Helpful staff. Near the things I wanted to do.
Cons: Earlier access to continental breakfast (6:30 am?).
Mostly positive. The only burr in the saddle was that the continental breakfast was not available until 9:00 am. I'm usually up by 6:00 am.
Comment from Hotel Management
Mar 28, 2017 by Manager, Hotel Management
Thank you for taking the time to give us a review! We are happy you enjoyed your stay! During the winter our office opens at 8:00 am and in the summer it opens at 7:00 am. Our apologies for the inconvenience! Safe travels and we would love to have you visit again!
5 out of 5
Recommended
for Everyone
by A verified traveler from oklahoma

Excellent stay!

Posted Mar 17, 2017
We stayed 3 nights and it was very nice. The rooms were clean and updated. The view was amazing also! The staff was friendly and helpful for our needs. The parking lot had great lighting at night and we always felt safe. We would recommend this hotel to anyone looking for a nice quiet place to stay.
Comment from Hotel Management
Mar 28, 2017 by Manager, Hotel Management
What an amazing review! Thank you so very much for choosing our place! Please come visit again soon!