Ratings based on 242 Verified Reviews

4.2 out of 5
83% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado Springs

Very nice hotel

Posted Jan 23, 2017
Nice views, rooms and amenities. Very clean and no outdated items. However staff is young and their experience doesn't match the look, feel and style of this hotel. Had issues checking in, dinner wait staff and checking out. Very frustrating however will still recommend due to views and comfort.
1 out of 5
by A verified traveler from Kansas

I have had my worst experience ever in this hotel

Posted Dec 31, 2016
Pros: Nothing
Cons: Everything
Rooms are dirty, they don't clean well, food is bad, and the customer service is unprofessional, I came with my family and I regret. I wish I can get my money back
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel, with good dinning and lounge area

Posted Nov 20, 2016
Pros: Rooms are nice, and clean
Cons: A little more separation for the lounge area would be nice
Location: Love Old Colorado city
We stay here often to visit family. We can count on the hotel to be put together every time. What more could you ask for?
2 out of 5
by A verified traveler from colorado springs

Probably wouldnt stay here again

Posted Nov 3, 2016
Pros: Drive to hotel was nice, entry was very nice and staff were nice
Cons: Room was extremely small, had to ask to change the sheets because there were stains on them, mold in shower. Had a mountain view, but also a view of the outdoor pool that was disgusting. Hot tub wasnt covered and had black water in it, so it ruined the view
Location: Location is ok, easy access to highway
Comment from Hotel Management
Nov 9, 2016 by Michael Giamundo, Hotel Management
Dear Ervin on Expedia, Thank you for sharing feedback from your recent stay. I sincerely apologize for the condition of the linen and shower. I have personally shared your comments with our housekeeping team to ensure that this is an isolated incident. We did have a spa cover coming and am sorry that it wasn't installed before your stay. Thank you for your comment on how nice the staff was. I'd like to invite you to give the hotel another opportunity to enjoy the wonderful views. Sincerely, Michael Giamundo
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnetka, IL

Clean, nice hotel for visiting Garden of the Gods

Posted Oct 25, 2016
This hotel was very nice and clean and the staff was wonderful. Could use a little upgrading in the hallways...i.e. Better lighting, brighter colors...but the room was well designed and modern. Bed was comfortable with lots of pillows. Only there one night but it seemed like a very good value!
1 out of 5
by A verified traveler

They stay was ok. Poor service.

Posted Oct 17, 2016
They overcharged me 35 dollars and won't get back at me to fix the issue.
Comment from Hotel Management
Oct 19, 2016 by General Manager , Hotel Management
Dear Anonymous, Thank you for sharing feedback from your recent experience. Please accept my sincere apology for the billing challenge you are having. I would appreciate the opportunity to assist you directly. Sincerely, Michael Giamundo General Manager
3 out of 5
by A verified traveler from houston

Very Dissapointing

Posted Oct 3, 2016
Marrioit is definitely dropping the ball. Stayed in Denver at a Marriott for two nights and in Colorado Springs one night. Both hotels was $200 a night. For that price you would expect the bedding to be on point. Originally requested a king bed but one was not available so i opted for the doubles. Got into bed late at night and sheets were completely worn! Bed sheet was so old and worn it was balled up. Not sure if that was a correct term for it so see picture. I'm not the type to complain but this was awful and had to be addressed. I've stayed at a ton of hotels and never encountered anything as bad as this. Even hotels in third world countries didn't have this problem. Luckily I had an extra bed to sleep on.
Comment from Hotel Management
Oct 5, 2016 by General Manager , Hotel Management
Dear Johnny, Thank you for taking the time to share your recent experience. I'd like to personally apologize for the poor condition of the sheets that were in your room. I have personally shared your comments with our housekeeping staff so that we can do a better job of sorting the linen that is not up to our standards. I hope you will consider giving the hotel another opportunity the next time your travels bring you to Colorado Springs. Sincerely, Michael Giamundo General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Love the view

Posted Sep 27, 2016
Pros: Location, trails and gym.
Location: There is a lot of shopping and close to major highway but far enough away to be quiet.
We stayed in the hotel on the way to WA. Behind the Hotel is a nice hiking trail with a beautiful view of the mountains behind the Hotel. We used the gym which is very modern with nice cardio equipment. The bed was the best part, I slept great.
Comment from Hotel Management
Oct 5, 2016 by General Manager , Hotel Management
Hi Anonymous, Thank you for sharing your comments regarding your stay. I'm happy to hear that you got a great nights sleep during your stay and were able to take advantage of the great hiking trails behind the hotel and got to enjoy the wonderful mountain views. We hope to see you again soon. Sincerely, Michael Giamundo General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2016
Location: garden of the gods, pikes peak cogwheel
easy check in, clean, comfortable beds.upon check out we were offered a bottle of water for next part of our road trip which was much appreciated.friendly,helpful staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, quiet

Posted Sep 6, 2016
Staff addresses your needs right away, they are courteous and helpful. The restaurant's food is good and prices are fair. There is also a Starbucks inside the hotel