Ratings based on 846 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Aug 9, 2016
The hotel was conveniently located and the cookies were a nice bonus!
Comment from Hotel Management
Aug 9, 2016 by Troy Erickson, Hotel Management
Thank you for the review! We have a great location central to all of what Colorado Springs has to offer. All of our guest are made to feel at home, and it all starts with a warm chocolate chip walnut cookie! We hope to see you again soon! Sincerely, Troy Erickson Director of Rooms DoubleTree by Hilton Colorado Springs
5 out of 5
by A verified traveler from Fort Collins, CO

Comfortable place to stay.

Posted Jul 26, 2016
Pros: It was clean and comfortable.
Cons: Free Wi-fi
Location: The hotel is close to the Broadmoor resort and the USFSA Hall of Fame and Museum.
The staff was friendly. Each person in our party received a chocolate chip cookie at check in. The room was spacious and clean. The hours on the pool were reasonable. The pool area was clean as well.
Comment from Hotel Management
Aug 4, 2016 by Troy Erickson, Hotel Management
Heather, We appreciate you taking the time to inform us of your recent stay. Our warm chocolate chip walnut cookies are fantastic, and we are happy to hear your family enjoyed them on your recent trip. Our hope is that you choose to stay with us again when your travels bring you back to Colorado Springs. Sincerely, Troy Erickson Director of Rooms DoubleTree by Hilton Colorado Springs
5 out of 5
by A verified traveler from Hudson MA

Loved the proximity to the highway

Posted Jul 21, 2016
Pros: Just about everything! Beautiful grounds and interior, comfortable bed, large comfortable room
Cons: the food...rethink the menu options - at least perhaps something a little different for dinner vs lunch
Location: loved the location...very close to the highway for exploring the area but no highway noise. The zoo & Seven Falls very close by
Proximity to the highway was great though I could not hear any of the highway noise. This hotel is lovely inside and out, staff is extremely friendly. Negatives about my stay here: the first day I went out housekeeping did not make sure the door to my room was closed and I returned after 9 PM to find my door had been left open. I called the front desk and they did respond quickly to send someone from security but the first thought from them was what did I want them to do...perhaps I took the question wrong but why would that be there first thought? I am happy to report nothing was taken from my room but I was the one to check the bathroom, closet and under the bed to make sure no one else was in the room...shouldn't security have been the one to do that? I would stay here again...but I think this one incident could have been handled better and the food options for lunch/dinner are mediocre. I believe I had read that the Atrium Cafe had an "award-winning chef"....hmmmm, expected a lot more based on that
Comment from Hotel Management
Aug 4, 2016 by Troy Erickson, Hotel Management
Karen, We are delighted to know you enjoyed your stay with us! Your comments about the security team have been shared, and utilized as a training tool on how to handle this type of situation in the future. Our hotel has recently brought Chef Mike to the team, and we will be making several different changes to not only the menu but the whole restaurant will receive a facelift within the next year. We appreciate you taking the time to inform us of your stay, and we look forward to serving you again soon. Sincerely, Troy Erickson Director of Rooms DoubleTree by Hilton Colorado Springs
4 out of 5
by Richard from Seattle

Cheap points policy

Posted May 23, 2016 on Hotels
No HHonors benefits for third party bookings. Makes me think hotel must charge more on its own website to cover the benefit. Also a loong walkfrom lobby to room.
Comment from Hotel Management
by General Manager, Hotel Management
Richard, Thank you for taking the time to inform us of your recent stay with us. Unfortunately as you mentioned you are not able to receive the HHonors points bonus when you book through 3rd parties. The hotel does not receive payment directly from you, and because of that there are not points to provide you as the guest. We appreciate you taking the time to inform us of your stay, and look forward to seeing you again. Sincerely, Troy Erickson Director of Rooms DoubleTree by Hilton Colorado Springs
3 out of 5
by A verified traveler

Highway noise in the room

Posted May 23, 2016
Pros: Free cookie at check in!
Cons: overall accountability of the service staff.
Location: close to major road and highway, you hear trucks inside your room. convenient location.
Too close to the road, you hear trucks driving by all night. Stayed for 5 nights and requested a mini fridge at check in, asked again in the morning before I left, asked again when I got back at night. Called front desk at 7pm, called again at 9pm and finally got a fridge after that. Room service food was a disappointment, you get a better meal at Denny's. I expected more, especially from the Hilton brand.
Comment from Hotel Management
Aug 4, 2016 by Troy Erickson, Hotel Management
We truly appreciate you informing us of your recent stay. I have forwarded your comments to the hotel team about the lack of follow up for delivering the requested fridge to your rooms. This is unacceptable, and I assure you will be addressed. Thank you once again, and our hope is to serve you again when your travels bring you back to Colorado Springs. Troy Erickson Director of Rooms DoubleTree by Hilton Colorado Springs
4 out of 5
by A verified traveler from Huntsville, AL

Excellent for visiting broadmoor arena

Posted May 19, 2016
Pros: The staff, especially the shuttle drivers were spot on
The staff was very accommodating. I requested a refrigerator and microwave, if available, and it was in our room at check in. Very pleased!!
Comment from Hotel Management
Aug 4, 2016 by Troy Erickson, Hotel Management
Kathy, We are delighted to know we exceeded your expectations on your recent visit. Our staff is truly what makes our hotel great! We hope to serve you again when your travels bring you back to Colorado Springs. Sincerely, Troy Erickson Director of Rooms DoubleTree by Hilton Colorado Springs
5 out of 5
by Nancy

Posted May 17, 2016 on Hotels
We were there for my father-inlaw's 90th Birthday celebration. Everything was wonderful. The staff was superb and the party couldn't have been better.
Comment from Hotel Management
by Troy Erickson, Hotel Management
Nancy, We are so happy to hear our team took exceptional care of you and your family! We look forward to serving you again when your travels bring you back to Colorado Springs. Sincerely, Troy Erickson Director of Rooms DoubleTree by Hilton Colorado Springs
5 out of 5
by A verified traveler

Beautiful

Posted Apr 28, 2016
Looks like a luxury hotel and you definitely get treated with great customer service.
Comment from Hotel Management
Apr 28, 2016 by Troy Erickson, Hotel Management
Thank you for the kind words from your recent trip to our hotel. We truly do have a wonderful team, and we are happy to know they took great care of you on your visit. We look forward to serving you again soon! Troy Erickson Director of Rooms DoubleTree by Hilton Colorado Springs
5 out of 5
by jessica

Posted Apr 13, 2016 on Hotels
This hotel is HUGE (think Las Vegas big). MUCH bigger than I expected. If you're not comfortable taking a 10 minute walk through the hotel to your room, ask to stay as close to the front desk as possible or ask the hotel which entrance you should use that is closest to your room. Otherwise, nice hotel. Perfectly clean, spacious and comfortable. Room service wasn't terribly overpriced and tasted good.
Comment from Hotel Management
Jun 25, 2016 by Troy Erickson, Hotel Management
Jessica, Thank you for reviewing our hotel from your recent stay. We are a large property, and we do offer several different options for location of sleeping rooms for our guest to request. Thank you for the helpful tip to our future travelers! We look forward to serving you again soon! Sincerely, Troy Erickson Director of Rooms DoubleTree by Hilton Colorado Springs
2 out of 5
by Brian from Chicago

Old old and tired hotel

Posted Apr 7, 2016 on Hotels
Old hotel that needs updating!
Comment from Hotel Management
Jun 18, 2016 by Troy Erickson, Hotel Management
Brian, Thank you for your feedback from your recent stay with us. You will be happy to know that we are investing over $7M into the hotel over the next year for a renovation. Under new leadership, GF Management is excited to make the necessary changes in order to provide our valuable guests like yourself with a new, smart, cleaner product moving forward. We hope you choose to stay with us again when your travels bring you back to Colorado Springs. Thank You!