Posted Oct 16, 2016
I was very hesitant to book the Extended-Stay in Colorado Springs, due to the not so favorable reviews.
However, I was extremely pleased with the over all experience.
The room was big, fairly clean and has everything you need for a longer stay.
The staff was absolutely EXCELLENT. Of course, they will not make up your room every day, because that's how they do it at the Extended-Stay.
However, after asking, they emptied every day my trash and made sure I had plenty of clean towels.
Due to my disability, the very friendly front desk staff assisted me with my luggage to the room, help me with the coffee to my room, and where just over all extremely pleasant and helpful.
Handyman Doug really stood out. Always there to help! Very pleasant and courteous.
The week before, I stayed at a four-star hotel in Albuquerque. Although I paid twice as much there than at the extended-stay in Colorado Springs, I did not nearly receive the same courteous service.
I can only recommend this hotel.
Comment from Hotel Management
Oct 21, 2016 by Manager, Hotel Management
We appreciate you taking the time to share your experience. I am pleased to see that you had an excellent experience at our hotel. It is great to read you received memorable customer service from our staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.