Ratings based on 110 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Loud, thin walls

Posted Oct 6, 2016
Pros: Staff were very nice and welcoming, weight room had Dumbbells which are a plus
Cons: Could hear my neighbors clearly, hallways smelled like cigarettes
Location: Not much close by, great for easy access to airport
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay!

Posted Oct 3, 2016
Room was clean and comfy. Window faced the mountains for a beautiful view.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hairy Mess

Posted Sep 30, 2016
Pros: Front entrance was nice. Hallways were nice, it was pretty quiet.
Cons: Room Cleanliness, bar staff in the restaurant could be more attentive and polite.
The bathroom was covered in hair. I only noticed a couple when I checked in in the toilet area. But the next morning when I went to shower, there was hair in the tub and on the walls of the bath area. So gross... I mentioned it at check out but the front desk attendant didn't offer much response. It also concerned me that when I went to make a coffee in the morning, the old, used coffee pod was still in the coffee maker. Not a big deal except that it concerned me about the thoroughness of the cleaning staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful mountain view with sunflowers

Posted Sep 15, 2016
Close to Pikes Peak and Garden of the Gods. Very comfortable and beautiful view!
Comment from Hotel Management
Sep 17, 2016 by Cris, Hotel Management
Thank you for staying with us. I'm happy to see you were able to see some of our local attractions. Come see us next time you are in the Springs.
2 out of 5
by A verified traveler from Arizona

Hotel with problems and a staff not willing to fix

Posted Sep 7, 2016
Pros: The lobby had a nice sitting area
Cons: Customer service in all departments
Location: The hotel is near the airport and within 30 minutes of some major attractions. There are restaurants and shopping within 15 minutes of the hotel
There was a power outage and there was never an explanation or apology.I felt as a guest that my concerns were not taken seriously and there was no action taken to resolve them. My bathroom floor was always dirty and all the air vents were caked with dust. When traveling I usually stay at Holiday Inn's or a Holiday Inn Express and have very good experiences with no complainants. I would not recommend or return to this location.
Comment from Hotel Management
Sep 12, 2016 by Cris R, Hotel Management
Good Afternoon, I am very sorry for the disturbances you experienced during your stay, and that you felt no one took you seriously. As always, we will be sharing your comments with the all the staff, to see how we can improve. I do want to thank you for your review.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 7, 2016
Pros: Staff on 3-11 Shift, Nice African American Man went extra mile w/manners and helping!!! He dried my clothes in Housekeeping when dryer broke!!
Cons: Smokey Smell
Location: Nothing there at all, you have to drive 6 miles to get food, gas or anything.....beware
Hotel in the middle of a grassy field, pretty but nothing around! Be prepared to drive for food, entertainment etc., Conveniently close to Airport though!
Comment from Hotel Management
Sep 12, 2016 by Cris R, Hotel Management
Thank you for staying with us and for your comments about our hotel staff. I do apologize that we did not provide you with directions to places in our area. We do hope you come and stay with us next time you are in town.
4 out of 5
Recommended
for Everyone
by A verified traveler from New England

Great location for me.

Posted Sep 4, 2016
Pros: Almost everything
Cons: Insure a smoke free environment.
Location: I know my way around the Springs, take 24 West for a short ride through town to I25 N or S & then only minutes away from everything.
Great location for me, right off Powers Blvd. on the south end of COS not far from the airport. Pool and hot tub were perfect temperatures, size and location in the hotel. The staff there were very friendly and helpful. My score for room cleanliness was in the middle because the service was spot on one day and then below average the next day. I did not give the highest rating on facility and condition because the room did have a slight hint of having been a smoking room, almost intolerable, must remember to ask for positively smoke free room the next time. Otherwise, the hotel itself and the conditions gave me the impression that this was a brand new facility. Will likely book again on my next visit to COS.
Comment from Hotel Management
Sep 12, 2016 by Cris R, Hotel Management
Bob, I am glad you had a great experience with us, and that you will stay with us next time you are in town. Your loyalty is very much appreciated. We are 100% non smoking, so I am sorry you experienced an odor in the room. Please come see me next time you are in town.
3 out of 5
Recommended
for Everyone
by A verified traveler

close to the airport

Posted Sep 2, 2016
Pros: location
Cons: make sure rooms are not occupied
Location: close to airprt
The only problem that we encountered was that when we first checked in they gave us a room that was already occupied. We found this out when we went to the room, when I opened the door I noticed that there was clothe draped on the chair and the bathroom door was opened and could see that it was occupied, I saw shaving cream and a razor on the counter. I closed the door and called the office to let them know that they had issued us a key and room that was in use. Thankfully, the person was not there at the time. It could have been much worse,The person that answered the phone, questioned us as if we were making this up. We did get another unoccupied room, after this, the rest of our stay was good.
Comment from Hotel Management
Sep 12, 2016 by Cris R, Hotel Management
We appreciate your comments and will share these with our team so that we can continue to improve our services. I am sorry that you were questioned about being put in someone else's room I am glad to see that you enjoyed the rest of your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from CT

great choice

Posted Aug 26, 2016
I've stayed at other hotels in the same area as The Holiday Inn COS Airport, and this hotel was by far the best and most reasonable $$. The property is clean, rooms are spacious and fully equipped, quiet, and the hotel staff is very pleasant. It's been years since I've stayed at a Holiday Inn, but I'll definitely return to this property if I find myself in need of a hotel in the Colorado Springs area.
Comment from Hotel Management
Sep 17, 2016 by Cris, Hotel Management
Well thank you for your review, We are happy that you found our hotel to be clean, spacious, quiet, and our staff pleasant. Your loyalty is greatly appreciated. We hope to see you soon.
3 out of 5
by A verified traveler

Posted Aug 24, 2016
I had to borrow their business office to print out paperwork I needed and nothing worked. If you offer a business office it should be up to speed.