Ratings based on 208 Verified Reviews

4.0 out of 5
76% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 30, 2017
Dated hotel needing serious updating. Good location within minuets of everything in the Springs. Hotel staff was great.
Comment from Hotel Management
Jun 9, 2017 by Tony F, Hotel Management
Thank you for the comments and feedback. Our hotel is due for an upgrade this coming fall. We hope you will visit us again after the remodel! Sincerely, Tony F Front Desk Manager
2 out of 5
by A verified traveler from G

Not a hotel I would recommend for an ihg member

Posted May 24, 2017
Dirty bathroom, small room size for the price, fold out sofa bed was dirty and smelled like it hasn't been cleaned in years. Room was not up to our standards for being ihg members.
Comment from Hotel Management
May 27, 2017 by Tony F, Hotel Management
Thank you for your comments and feedback. I am deeply sorry to hear your experience was less than pleasant. Your bathroom and sofa bed being dirty is absolutely not acceptable and rest assure this will be looked into. Our mission is to provide excellent facilities and service to our guest consistently. We appreciate the feedback and hope we get the chance to service you again in the future. Sincerely, Tony F Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted May 18, 2017
Staff was wonderful. The only think I have to complain about that there was so much chlorine in the pool that it made everyone cough and burned the eyes to the point we couldn't stay in the pool. Everything else was wonderful
Comment from Hotel Management
May 23, 2017 by Tony F, Hotel Management
Thank you for taking the time to review our hotel. We do apologize for the pool issue. We are happy to hear everything else was great. Visit us again soon! Sincerely, Tony F Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great spot

Posted May 2, 2017
Really enjoyed my stay here. With a magnificent view, great amenities and amazing staff I would not hesitate to recommend this hotel to friends and will be staying here next time I'm in town which is often!
Comment from Hotel Management
May 23, 2017 by Tony F, Hotel Management
Thank you for the kind review! Sincerely, Tony F Front Desk Manager
4 out of 5
by ERIC

Happy trails.

Posted Mar 28, 2017 on Hotels
We arrived in town early, after traveling through the night. I called the front desk around 9 a.m. to see how early we could check in. I was told check-out was at 12, but she would see what she could do about getting our room ready sooner. I showed up about 20 min. later and stated I had called and was pleasantly informed that our room was ready! We were all very happy to be able to get ready for the day much earlier than expected. Had a great "full" day exploring Garden of the God's. Thank you for the great service.
Comment from Hotel Management
May 23, 2017 by Brian K, Hotel Management
Thank you for the review. We are happy to hear everything worked out with your early check in. Hopefully you will visit us again soon! Sincerely, Tony F Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, Colorado

Nice hotel close to the highway

Posted Mar 27, 2017
Everything worked out as planned. Even got a room near my relatives...just a room in between! Food was good...coffee was great!
Comment from Hotel Management
Mar 30, 2017 by Tony F, Hotel Management
Thank you for the 5 out of 5 Ashlee! We love to read great reviews like yours. Thank you for staying with us and we hope the whole family visits us again soon! Sincerely, Tony F Front Desk Manager
5 out of 5
by Richard

Great place to stay

Posted Mar 22, 2017 on Hotels
Excellent room, Perfect service, Excellent staff. The staff was very caring and helpful they made the trip so much better.
Comment from Hotel Management
Mar 30, 2017 by Brian K, Hotel Management
Thank you for reviewing our hotel Richard. It is always great to see a five star review! We hope you'll visit us again soon. Tony F Front Desk Manager
2 out of 5
by ralph

old room

Posted Mar 22, 2017 on Hotels
the room really needs to be upgraded. the air conditioner didn't work, fan only. good breakfast
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2017
Pros: Clean, good breakfast, good location.
Cons: Pool to warm
Location: Garden of the gods, pikes peak.
No bad experiences, comfortable clean stay friendly staff.
Comment from Hotel Management
Mar 23, 2017 by Tony F, Hotel Management
Thank you for your feedback. We hope you'll visit us again soon! Sincerely, Tony F Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2017
Would recommend more parking but overall a great place
Comment from Hotel Management
Mar 22, 2017 by Tony F, Hotel Management
Thank you for the feed back. We hope you enjoyed your stay with us. We look forward to serving you again. Sincerely, Tony F Front Desk Manager