Inexpensive Hotel needs some facility improvements
Posted Feb 8, 2017
1st room toilet wouldn't flush, Room door wouldn't close on its own, had to yank closed.
2nd room fridge was broken (I checked everything before we moved all our stuff in)
3rd room blackout/privacy curtain broken, alarm clock broken, Fridge unplugged, Bathroom fan broken.
We ended up taking the 3rd room because the toilet worked, we didn't want to move again and we could live with the issues.
Please note that the Hotel staff was very pro-active about fixing the problems that we brought to their attention. They offered to move us again to a fourth room, but we didn't want to move again. I was also contacted by the hotel management after leaving a review online and given a discount for our trouble which amounted to one day for free off of our bill. The manager also matched online discount prices for an additional day we needed to stay at the hotel.
Although we would not stay at this hotel in the future, I cannot say enough about the hotel staff. They were professional, kind, accommodating, and gracious. We were not looking for a fancy hotel, in fact we were just looking for a clean, friendly, safe place to relax before we moved into our rental house. We got the clean part and the friendly part, but the gas station next door and the type of people that were going in and out of the hotel all night did not help us feel safe.