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Reviews of Residence Inn by Marriott Colorado Springs South

3 out of 5
Residence Inn by Marriott Colorado Springs South
2765 Geyser Dr, Colorado Springs, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 165 out of 278 reviews" "
Rating 8 - Good. 66 out of 278 reviews" "
Rating 6 - Okay. 32 out of 278 reviews" "
Rating 4 - Poor. 8 out of 278 reviews" "
Rating 2 - Terrible. 7 out of 278 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas, Fountain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be staying here again.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Douglas, thank you for choosing Residence Inn by Marriott Colorado Springs South. We're delighted to hear that you're already planning a return visit. Your support truly means a lot to us and we're looking forward to welcoming you back in the future. Safe travels in the meantime!

10/10 Excellent

Robert

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The thing I love about Marriott is they have the best trained people who understand they are in the Hospitality Business. No one else even approaches Marriott. It doesn’t matter if you stay at a Ritz Carlton or a Fairfield Inn you will experience an excellent staff focused on making your stay enjoyable.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Robert, it's always a delight to hear from guests who value our dedicated team members and the hospitality at Residence Inn by Marriott Colorado Springs South. We're glad that you have consistently enjoyed your stay with us and the excellent service from our colleagues across numerous Marriott properties. We appreciate your loyalty and it's always a pleasure to make your stays enjoyable. Thank you for your kind review.

10/10 Excellent

Douglas, Fountain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely staying again.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Douglas, it's wonderful to hear that you had a fantastic stay at Residence Inn by Marriott Colorado Springs South and plan on returning! We eagerly await your next visit, promising another top-tier experience.

10/10 Excellent

Satinder

Liked: Cleanliness, property conditions & facilities
Property is very clean and staff is very helpful
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Satinder, thank you for your kind words about Residence Inn by Marriott Colorado Springs South. It is wonderful to hear about your experience with the cleanliness of our property and the support you received from our team members. We're grateful for your feedback and look forward to seeing you again in the future.

8/10 Good

John

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 30, 2024
John, thank you for your positive rating! It warms our hearts to know you enjoyed your stay at Residence Inn by Marriott Colorado Springs South. We would love to welcome you back in the future for another great experience.

4/10 Poor

Harold

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Non Flushing Toilet
We're not difficult to please. All we ask for in a hotel is ac/heating that works, a bed that's reasonably comfortable and bug free, and working plumbing. The Residence Inn did not meet those expectations. Toilet didn't flush at check-in. Didn't want to move to another room on another floor so I borrowed a plunger. After a few minutes of working it more or less lazily flushed; there were black metallic scratches in the bowl indicating that it had recently been snaked. Went to bed. Woke up the next morning: no flush, just a lot of swirling water. Went back downstairs, borrowed another plunger, worked on it again until it flushed. Then we checked out. This room should have been blocked rather than renting it; I understood from (undisclosed staff members) that plumbing had been an issue for some time. Desk staff was friendly, apologetic and accommodating throughout.
Stayed 1 night in Dec 2023

6/10 Okay

Andrei

Traveled with family
Liked: Cleanliness
Room pics look better than actual rooms. Layout was inconvenient for family of 3. There was a problem with internet. On Sunday breakfast service was poor. Overall very average to below average hotel.
Stayed 4 nights in Oct 2023
Response from Customer Service on Oct 11, 2023
Andrei, it's regrettable to learn that your experience did not meet your expectations. Our team is already exploring ways to enhance the functionality of our rooms to better accommodate families. We have taken note of your concerns regarding the internet and breakfast service on Sundays and are looking into these matters. We're dedicated to elevating your experience during future visits. Thank you for taking time to share your impressions.

6/10 Okay

Lee

Disliked: Property conditions & facilities
Room I was in had a water pump / air conditioning master unit, which was very noisy, and came on throughout the night.
Stayed 28 nights in Jul 2023
Response from Customer Service on Aug 24, 2023
Lee, we appreciate your feedback and we're sorry to hear about the interruption from the sound in your room. Our team is dedicated to making your stay comfortable and we're keen on ensuring our accommodations are as serene as possible. We hope you'll consider staying with us again so we may show you the quality experience we strive to provide.

6/10 Okay

Felicia, North Las Vegas

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The staff was wonderful. It was easy for us to get to the airport on a shuttle, but the room smelled of do urine. The carpet was filthy.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 28, 2023
Felicia, it's great to hear that you found our team to be marvelous and appreciated the convenience of our shuttle service. However, we regret hear about the issue you encountered with the room condition. Rest assured, maintaining cleanliness is our utmost priority and we'll look into these matters for further improvement. Thank you for bringing this to our attention.

8/10 Good

Tara

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly, great location to activities, and kind staff.
Stayed 7 nights in May 2023
Response from Customer Service on May 25, 2023
Thank you for the 4-star rating, Tara!It's great your time at Residence Inn by Marriott Colorado Springs South was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Heather

Traveled with pets
Liked: Staff & service
The gentleman at check in was absolutely amazing. He was empathetic and worked with me after a 14 hour drive. I cant tell you how appreciative I am of people like him in the world. We need more of that. Thank you
Stayed 1 night in May 2023
Response from Customer Service on May 26, 2023
Thank you for the outstanding review, Heather!We're delighted your experience at Residence Inn by Marriott Colorado Springs South was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Customer Service on Mar 29, 2023
Thank you for the fantastic rating, Adrian!It's outstanding you had such a wonderful experience at Residence Inn by Marriott Colorado Springs South. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Thanesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Customer Service on Mar 29, 2023
Thank you for the 5/5 rating, Thanesha!It's excellent you enjoyed your time at Residence Inn by Marriott Colorado Springs South so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Armando

Stayed 1 night in Mar 2023
Response from Customer Service on Mar 29, 2023
Thanks for the perfect rating, Armando!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Residence Inn by Marriott Colorado Springs South.

6/10 Okay

Christina, Flagstaff

Stayed 2 nights in Dec 2022

10/10 Excellent

Jennie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Dec 2022

4/10 Poor

Jefferson

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Pretty good
It was great for what we needed. My only complaints are that they dont clean very often and when they do, they forget to leave clean towels.
Stayed 10 nights in Dec 2022

10/10 Excellent

Glenn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy! Nice room, clean, quiet. Great hot breakfast. I loved it and would stay there again if I were in Colorado Springs.
Stayed 1 night in Sep 2022

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve never had to pay for parking before! 😩👎
Stayed 1 night in Sep 2022

10/10 Excellent

Hilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Burhan

Traveled with family
Liked: Cleanliness, staff & service, amenities
The floor was very noisy. It is not good for a family with kids. Got complaint twice :(
Stayed 3 nights in Jul 2022

6/10 Okay

Colin

Stayed 3 nights in Jul 2022

10/10 Excellent

Brian

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor fire pit and bbq grill. And the indoor swimming pool
Stayed 5 nights in Jul 2022

8/10 Good

Natalie, new york

Traveled with family
Liked: Cleanliness, staff & service
We were in Colorado Springs for 2 days and busy with tours and activities so needed a placed to crash. The two-bedroom, 2 bathrooms suite was great for a family of 6. The staff was friendly and helpful. Breakfast was good and kids enjoyed it. The hotel is nothing fancy but a good hotel for a family. Location was very central and lots of good food options and a target across the parking lot.
Stayed 2 nights in Jul 2022

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in May 2022

8/10 Good

maritzamario, Franklin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for a quick trip. There was a constant roaring noise in our suite it was difficult to sleep and they seem to be trying to save on soap sticks.
Stayed 2 nights in May 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Overpriced , noisy stay.
The hotel was very noisy. You could hear everything in the room next door. It was also right on the highway. Our room only had one bar of soap. Usually hotels provide soap for the hand sink and one for the bathroom. The hotel looked tired . We paid $230 a night which was a lot and then they charged for parking on top of that. Not impressed at all with this place.
Stayed 2 nights in May 2022

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking?
Didn’t know about the parking fee until after I got the receipt. But the room was nice and clean
Stayed 1 night in Apr 2022

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at reception were exceptional!
Stayed 7 nights in Feb 2022

10/10 Excellent

Daney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed while going to a show at the Broadmoore Arena. This was within walking distance of the event. Many dining options around. A huge movie theater. Awesome rooms with full kitchens, sitting rooms and big bathrooms.
Stayed 2 nights in Nov 2021

2/10 Terrible

Robert

Business traveler
Disliked: Staff & service
Payed 600$ for a two bedroom suite. Ended up being over booked so I got a lousy two queen bed room and no further consideration for accommodating my needs.
Stayed 1 night in Sep 2021

6/10 Okay

juana

Disliked: Room comfort
Fin de semana
No limpian todos los días Qe es eso? Solo si les preguntas El hombre en recepción dijo qe si no estábamos completamente vacunados ellos recomenadaban usar mascarilla No vi a nadie usar mascarilla Debo asumir qe todos estaban vacunados ahí?
Stayed 3 nights in Aug 2021

6/10 Okay

Pradeep

Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i especialy enjoyed the size of the 2 bedroom suite and and everything it included. the full kitchen was a pleasant surprise and well organized. clean. there was always a pleasant greeting from the desk for anything i asked or needed. i would highly recommend this hotel and will stay there myself again when i am in town for the zoo.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Stayed 8 nights in Jul 2021

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021

8/10 Good

Brandon

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Late check outs are non existent
Everything went good until check out day. We accidentally over slept and when I called to ask for a half hour late check they told me no. with my wife my son and two dogs including me we we were given until 11 am no later to check out. Very rude front desk lady, overall to he hotel was well put together
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Stayed 14 nights in May 2021

6/10 Okay

jason

Traveled with family
Liked: Cleanliness, staff & service
Slightly disappointed.
They over booked the hotel so they tried to move us. We had booked two rooms and one was not ready when we checked in around 4:30.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The breakfast to go was terrible. Also, we had an early checkout and no one was in the front desk. We called the front desk but no one was answering. We also waited in the reception area for about 15 min.
Stayed 3 nights in Apr 2021

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Ok but not great
I called the day before to ask about the pool with covid, was told it was CLOSED. Arrived just a bit more then an hour past check in and our room was not ready. Then we were told we could use the pool by reservation! Well since i was told the day before the pool was closed we didn't bring swim suits! Eventually we got to our room. It was nice, clean and comfortable! We expected a fire place but there was not one, so a number but no big deal. We had no ice, which i understand with covid, but after a few hours we still had no ice, and there is no ice machine in the hotel. Eventually they got us some from their kitchen. hen came breakfast, so there's no hot breakfast as described, apparently covid? But there's a table by the front desk set up, you serve your self, touch the doors to the little display..... but are strictly limited to 3 items. You had your choice of a drink, water or milk. Then a small variety of granola bars, apple, a tiny muffin, or a bread item. So i got my water, granola bar and apple.... not exactly the breakfast i had in mind. Also If its all self serve anyway.... why can't you have the regular breakfast available, not really touching anything more..I get it covid has some restrictions, but I've seen this done way better at other places, like a regular hot breakfast with a kitchen attendant serving your breakfast in a to go plate. I should have gone for the place 1/2 the price for the same service, i stepped up $$$ for better service
Stayed 1 night in Mar 2021

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was prefect during our stay. The morning breakfast was not in any way prefect.
Stayed 5 nights in Dec 2020

8/10 Good

Marcia, Indianapolis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a little concerned when I recieved someone else's hotel bill at my email address; otherwise enjoyed the stay
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveler

Traveled with pets
Liked: Staff & service, amenities
Disliked: Cleanliness
I paid $75 for having a pet because they had to do deep cleaning. My bad for not checking this, as the normal charge I have paid is $20. I wish I had a deep cleaning in my room. The couch had food crumbs and the covering was falling off because it was ripped. The bathroom was gross with hair. It was such a nice room it was just trashy and dirty. The service checking in was great as was their security.
Stayed 1 night in Dec 2020

10/10 Excellent

Angela, Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved that we had the two bedroom suite and there were also two bathrooms. This location also had an electric fireplace in the living room area. Hotel staff were great, even with a “coin shortage” they were able to supply us with change for the laundry facilities. Great location, right next to super Target and a few restaurants.
Stayed 6 nights in Nov 2020

10/10 Excellent

Morgan M.

Liked: Cleanliness
Perfect place for a family stay!
We are a family of 6 and were in town for the night. Our stay was amazing! Very clean and the staff was awesome! Alexandria helped us and she was incredible. We will definitely stay here again in the future.
Stayed 1 night in Oct 2020