Children's play area - outdoor

Reviews of Sonesta ES Suites Colorado Springs

3 out of 5
Sonesta ES Suites Colorado Springs
3880 N Academy Blvd, Colorado Springs, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 457 out of 875 reviews" "
Rating 8 - Good. 266 out of 875 reviews" "
Rating 6 - Okay. 79 out of 875 reviews" "
Rating 4 - Poor. 39 out of 875 reviews" "
Rating 2 - Terrible. 34 out of 875 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great property at reasonable rate. Spacious suite. Very comfortable bed.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Keith, it's wonderful to hear that you appreciated the value, comfort, and spaciousness offered at Sonesta ES Suites Colorado Springs. Your positive words are greatly appreciated, and we look forward to providing you with yet another comfortable experience in the future.

4/10 Poor

Shelly

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
2nd time staying here and only place with a 2 bedroom. Smelled like pot, very outdated, dusty ceiling vents, has never been remodelled, chipped paint on walls and stair railings, missing lightbulbs in bathroom and ceiling fan switch didn’t work nor did the pull cord.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Shelly, thank you for your comments. We regret to hear that your recent stay didn't meet your expectations. We strive to provide a welcoming, clean environment and it seems we missed the mark during your stay. Your feedback regarding areas in need of updating and maintenance will be taken into consideration as we continually work to improve the guest experience. We hope to have the opportunity to welcome you back in the future to showcase these improvements.

2/10 Terrible

Felix

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was a complete disaster when arriving there i didnt notice the problems since the lights were dim and me leaving for 2 days after coming back to the hotel to stay i relized there was tried blood all over the place the rug bedsheets the wall ect when i came to express the issue they stayed i shouldve seen the problem earlier and that i maybe i should find another hotel worst hotel experience ever and i will let everyone know how bad this was
Stayed 21 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Felix, it's quite disheartening to hear about your recent stay. It's unfortunate that you encountered issues regarding the cleanliness of your accommodation and that your concerns were not effectively addressed by our colleagues. As a hotel, we always strive for our guest's utmost comfort and satisfaction. Your feedback is valuable and will be taken as an important tool for enhancing our services. Please rest assured that your comments will be shared with the relevant departments for necessary improvements. We hope this experience won't discourage you from giving us another chance to serve you better in the future.

10/10 Excellent

Brenda

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient to the area i was working . the breakfast was good with lots of options
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 24, 2024
Brenda, it's delightful to hear that Sonesta ES Suites Colorado Springs' location served you well during your work trip. We're also pleased that our diverse breakfast choices met your approval. We hope to welcome you back whenever your travels bring you our way.

2/10 Terrible

jerami, conroe

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff is rude and unprofessional at check-in. Person just spoke louder while i was speaking. Charged extra for my service animal, extra daily fee for self parking, charged early check in at arrival when i booked & paid for the room the previous day. ripped me off. Ruined my vacation. Avoided the office and personal for the duration of my stay to not be mistreated any further.
Stayed 7 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Jerami, it's disheartening to learn about your recent experience. We deeply understand how important kind and always respectful interactions are for our guests. Please note that we train our colleagues to provide nothing but the finest service. There may be misunderstanding regarding additional charges such as for parking or an early check-in. We encourage guests to clarify any perplexing fees with us directly. Our aim is not to ruin vacations but to contribute positively to them. Your feedback will be used to improve future guest experiences.

10/10 Excellent

susan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the property shows some age, was immaculately clean, with fluffy towels, comfortable bed, and plenty of hot water. Parking close to the room. And a terrific breakfast with kind and gracious service from the front desk staff. Would certainly stay there again!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Susan, we're thrilled to hear your experience at Sonesta ES Suites Colorado Springs met your expectations. Isn't it wonderful to have cozy bedding, ample hot water, convenient parking, and scrumptious breakfasts all in one place? Our team members aim to deliver kindness and grace to every guest, so it's great to see we hit the mark for you. We can't wait to exceed your expectations on your next visit. Come back soon!

6/10 Okay

mark

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property is a (very) old Marriott Residence Inn and hasn't seen much upkeep, inside or out. Wheelchair access room (not requested, just happen to get) door hard to open/close - no way someone in a wheelchair was going to open it. Showers need corner pieces to keep water from draining onto the bathroom floor. Numerous (deep) potholes. Breakfast was good. WiFi worked well. Bed was comfortable. Kitchenette adequately furnished.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Mark, we appreciate that you took the time to share your feedback. It's great to know you found our breakfast satisfying, enjoyed reliable WiFi, and had a restful sleep in our comfortable bed. However, your candid comments regarding certain aspects of your stay have been noted. We sincerely apologize for any inconvenience you experienced with the room's accessibility features and bathroom. We're also taking note of your comments about the condition of our infrastructure. Please rest assured, that we're always striving to improve, using comments such as yours as an essential tool in doing so. Thank you again for your feedback. We hope for another opportunity to exceed your expectations.

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff ... comfortable room.
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 17, 2024
Ted, thank you for sharing your experience at Sonesta ES Suites Colorado Springs. We are delighted that our team members made a good impression and that you found your room to be comfortable. We appreciate your positive review and look forward to welcoming you back.

10/10 Excellent

Jeffrey, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, had a nice stay here for a couple nights for a conference. Rooms are large.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 10, 2024
Jeffrey, it's fantastic to know you enjoyed your visit to Sonesta ES Suites Colorado Springs. We're thrilled our spacious rooms, serene setting, and cleanliness met your needs during your conference stay. It was a pleasure hosting you and we hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

Lacy, Diberville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here for when I was visiting and I can’t wait to go back for while I’m transitioning into my new apartment!
Stayed 5 nights in Jan 2024
Response from Customer Service on Jan 25, 2024
Lacy, it's great to hear that you loved your stay at the Sonesta ES Suites Colorado Springs. We're thrilled to know that our hotel served as your home during your transition. We eagerly await your return and the opportunity to make your next stay just as enjoyable.

10/10 Excellent

Stacy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing, it is close to all kinds of things to do and places to eat. It is not far from the high way to get to denver and less than a minute from my sisters. I do not want to stay anywhere else
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Stacy, it's wonderful to hear that you found the location of Sonesta ES Suites Colorado Springs ideal for your needs, and you particularly enjoyed its proximity to various activities and dining options. We are elated knowing that our hotel has become your go-to place when visiting your sister. Thank you for sharing your amazing experience, and we eagerly anticipate your next visit.

8/10 Good

Tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good, liked fireplace in unit. Soap despensers and pens were empty, but room was clean and people were nice.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 26, 2023
Tony, it's a pleasure to read that you enjoyed the Sonesta ES Suites Colorado Springs, particularly the well-kept rooms and friendly people. Your feedback about the empty soap dispensers and pens in your unit is important to us. We're continuously striving to enhance our guest experience, and your notes will be passed on to the relevant teams for review. Thank you for sharing your experience, and we hope to welcome you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 25, 2023
Thanks for the outstanding rating!We're delighted your time at Sonesta ES Suites Colorado Springs was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 22, 2023
Gregory, it's wonderful to hear that your experience at Sonesta ES Suites Colorado Springs was excellent. Thanks for choosing us and for sharing your rating on Expedia. We look forward to welcoming you back for another 5-star experience in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Modern
Response from Customer Service on Feb 13, 2024
John, we are thrilled to hear that you appreciated the contemporary design of Sonesta ES Suites Colorado Springs. We appreciate your feedback and invite you to stay with us again in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large with a homey vibe to it. I really liked the size of the kitchen, vanity space, and the king sized bed. Everything was very clean despite the age of the property. It was quiet in the room, I never heard other patrons. Breakfast was very good, but a little crowded. I think the staff did very well and the cleaning staff was very pleasant. The gym was small, but in working order, so I appreciated that. I enjoyed my stay and wished I had used the fireplace and kitchen.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 17, 2023
Jennifer, it's wonderful to hear you appreciated the spaciousness and welcoming atmosphere of the rooms at Sonesta ES Suites Colorado Springs. We're thrilled our well-equipped kitchen, comfortable king-sized bed, and tranquil ambiance enhanced your stay. Our team members work diligently to keep our property spotless and we're glad it didn't go unnoticed. It's pleasing to know you enjoyed our breakfast offerings, endured minimal noise disruption, and had the opportunity to use our compact yet functional gym. We hope you choose us again in the future and get a chance to utilize the fireplace and the kitchen.

8/10 Good

Raymond Adrian

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 7, 2023
Raymond, we are delighted that you had a satisfying stay at Sonesta ES Suites Colorado Springs! Your high rating speaks volumes about your experience. We appreciate your feedback and hope to see you again soon for another pleasant visit.

10/10 Excellent

Virginia, Ithaca

Liked: Cleanliness, staff & service, property conditions & facilities
Just a lovely property. Stayed for 4 nights and it was like my own apartment. Cozy and clean. I'll deff be staying there again.
Stayed 4 nights in Nov 2023
Response from Customer Service on Nov 17, 2023
Virginia, we're thrilled you enjoyed your stay at Sonesta ES Suites Colorado Springs and found the property to be cozy and clean. Your comparison to feeling like you were in your own apartment truly encapsulates our goal to make guests feel at home. We eagerly anticipate welcoming you back for another delightful visit!

8/10 Good

josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities
too close to a cheap apartment ... but that's ok
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 6, 2023
Josh, thank you for sharing your thoughts. Sonesta ES Suites Colorado Springs strives to give all guests an exceptional stay. We appreciate your understanding. We hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

Michael

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
Good unexpencive place to stay
Stayed 5 nights in Oct 2023
Response from Customer Service on Nov 3, 2023
Michael, it's great to know that you found Sonesta ES Suites Colorado Springs to offer good value for your stay. Our goal is always to provide excellent accommodation that fits within various budget ranges and we're glad to note we hit the mark with you. Looking forward to your return visit.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Excellent place to stay. Quiet, clean and super close to restaurants, department stores. I will stay here again if I need to. Thanks!
Stayed 4 nights in Oct 2023
Response from Customer Service on Oct 25, 2023
Thank you for your positive feedback. We're thrilled to hear that Sonesta ES Suites Colorado Springs' location and cleanliness met your expectations. We appreciate your intent to choose us again for future stays and can't wait to welcome you back.

6/10 Okay

sam

Liked: Cleanliness, staff & service, amenities
Not a terrible place, but not really sound proof when you can hear every noice that happens outside. Nothing really major bad about my room just odd things like some loose tiles from poor grout work for entry and bathroom tiles TV remote seemed to be dead or close to dead so couldn't change the channels. On the way here saw some wooden railings that seemed to be rotting out with large chunks missing. But interior was nice and presentable and clean.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 23, 2023
Sam, it's disappointing to hear that your stay didn't meet expectations. We hear your concerns about the sound insulation and minor room improvements that can be made. We're continually working to maintain our property and provide a quiet and cozy environment for our guests. We're pleased to note you were satisfied with the cleanliness and presentation of the interior. Thanks for your feedback, and we hope to have another chance in the future to deliver an improved experience.

4/10 Poor

Johannes

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This appears to be an apartment complex from the 70's that was recently converted to a hotel. The door was hard to open, the security locks look like they have been ripped out of the door then reattached. Needs some serious maintenance and updating. Plus, the location was not convenient - too far away from the interstate highway.
Response from Customer Service on Oct 20, 2023
Johannes, we appreciate your candid feedback. It's regrettable to hear that you encountered challenges with the room features and found the location less favorable. We strive to maintain high standards of comfort and convenience, and your comments are critical to our ongoing efforts to enhance our services. Rest assured, your concerns will be shared with our maintenance and service teams for prompt attention. We hope we have another opportunity to serve you better in the future.

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities
I liked the full kitchen, space in the room and good breakfast.
Stayed 4 nights in Oct 2023
Response from Customer Service on Oct 17, 2023
Donna, thank you for sharing your review of your stay at Sonesta ES Suites Colorado Springs. It brings us joy to know that you appreciated our full kitchen facilities, the ample room space, and the delicious breakfast offerings. These features have been designed with the comfort and contentment of our esteemed guests in mind. Thank you for reminding us that we are achieving what we set out to do. We're thrilled to have made your stay enjoyable, and we're looking forward to welcoming you back to Sonesta ES Suites Colorado Springs in the future.

4/10 Poor

Sandra, Jackson

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated and the carpet was filthy. The furniture was old and the dishwasher smelled.
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 17, 2023
Sandra, it's disheartening to hear about the less than satisfactory experience you had during your stay. Our aim is to provide each and every guest with a comfortable and clean environment, and it appears we fell short of that goal in your case.Your comments on the outdated nature of the place indicate that there could be areas where improvement is needed. We appreciate your mentioning this, as it gives us a direction on our continuous pursuit of enhancements. Furthermore, cleanliness is a key aspect of our accommodations, and we take feedback regarding this very seriously. We're sorry to hear you found the carpet condition and furniture to be below par.Rest assured that we will look into all the issues mentioned and address them appropriately. We thank you for bringing them to our attention. We hope that you would consider giving us another opportunity. We would like to demonstrate to you the high standard of quality we strive for in our services, which we believe you deserve to experience.

10/10 Excellent

Shantel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 16, 2023
Thanks for the perfect rating, Shantel!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Sonesta ES Suites Colorado Springs.Have a wonderful day!

6/10 Okay

Suzanne

Disliked: Property conditions & facilities
Middle of the road. Clean but rooms dated. Carpets and cupboards very worn. PowerPoint in bathroom didn’t work.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 12, 2023
Suzanne, thank you for taking the time to share your experience with us. It's important for us to understand how our guests feel about their stay. It's heartening to learn that you found our accommodations to be clean, as we strive to maintain our spaces meticulously for all of our guests.However, it seems that the condition of the rooms left something to be desired. We acknowledge that decor can affect the overall experience of a stay, and we're sorry that the wear on the carpets and cupboards didn't meet your expectations. Quality and comfort are top priorities for us, and we're taking your feedback seriously as we work on improving our offerings.Moreover, we regret to hear about the inconvenience you experienced due to the dysfunctional power outlet in the bathroom. Quick and effective problem resolution is always our aim, and we're sorry that this issue was not promptly remedied for you.We appreciate your feedback as it helps us identify the areas we can improve the guest experience. We hope you consider staying with us again in the future so we can provide you with a more satisfying experience. Rest assured, we're continuously working to improve our services and accommodations.

10/10 Excellent

Barbara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older but great value
I really appreciated this stay. The place is older, and not in the best shape outside, but the mattress was new and super comfortable, the room was clean and kitchen, while basic, was more than what i needed. EXCELLENT customer service and friendly employees.
Stayed 5 nights in Oct 2023
Response from Customer Service on Oct 12, 2023
Barbara, it's wonderful to know that your stay at Sonesta ES Suites Colorado Springs was appreciated. Your kind words about our comfortable new mattresses and the cleanliness of the room make us proud. It's good to learn that the provided kitchen amenities, although basic, surpassed your needs, highlighting our commitment to cater to our guests.Our team strives for nothing short of excellence. Hearing your commendation about our exemplary customer service and the friendliness of our team members confirms that we are on the right path. We do acknowledge your comments about the exterior appearance of the establishment and assure you that we continuously strive for improvements in all aspects. We want your experience to be exceptional, both inside and outside.We hope to have the opportunity to welcome you back during your next visit to Colorado Springs and provide you with an even better experience. Thank you for taking the time to share your positive feedback.

8/10 Good

Cassie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here for a trade show, and although this is an older building- it was clean and well-kept, and the staff was very helpful. The location is also very close to any shopping, as I forgot my jacket and the first morning was very windy and about 45dgr- so we were able to go and get one very quickly. The breakfast was very convenient and nutritious, with lots of options. We would definitely stay here again and would recommend it. Side note-keep in mind that being on the first level, you will hear your neighbors upstairs if they are heavy-footed, but you cant hear them talking.
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 12, 2023
Cassie, it's wonderful to hear that your stay at Sonesta ES Suites Colorado Springs proved to be a beneficial one. We greatly appreciate your recognition of our attention towards cleanliness and maintenance despite being an older establishment.Being close to shopping venues certainly helped when you needed a jacket due to the unexpected chilly weather. Accessibility is a key factor we pride ourselves on, so it delights us to know it served you well.We're glad that you found our breakfast not only convenient but also healthful with a variety of food choices. It's integral that we cater to a wide spectrum of dietary preferences to create a positive start to guests' days.Your plans to return to our establishment and your kind recommendation speak volumes about the experiential quality we strive to provide.We acknowledge your point regarding potential noise disturbances in first-level accommodations. We constantly strive to find ways to improve our guests' comfort, and this feedback is helpful. Please let us know of any issues during your stay in the future, as we're always eager to make your stay as enjoyable as possible.Your notes about our team members' helpfulness are heartening. They continually aim to assist guests in any way possible, and confirmation of their success in doing so is rewarding.Thank you for taking the time to share your experience, and we look forward to welcoming you back to Sonesta ES Suites Colorado Springs in the future.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service
Friendly staff. Older property but meticulously clean.
Stayed 3 nights in Sep 2023
Response from Customer Service on Oct 13, 2023
Brittany, it's heartening to hear that you had a wonderful experience at Sonesta ES Suites Colorado Springs. We're thrilled that you felt a warm reception from our team members and were satisfied with the high standards of cleanliness we maintain, even in our older properties. Our commitment is to make our guests feel welcomed and provide a clean, comfortable environment and it's delightful to know that we were successful in meeting your expectations. Thank you for sharing your experience, and we hope to welcome you back to Sonesta ES Suites Colorado Springs in the near future for another pleasant stay.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Needs help!
Our room was nice, but some of the furniture and finishes was not. The couch was stained, cabinets/drawers old and kitchen table cracked. The front desk was super helpful and nice. Buildings are old and need care.
Stayed 2 nights in Sep 2023
Response from Customer Service on Oct 12, 2023
We appreciate you taking the time to share this feedback following your stay. It's pleasing that you found the room to be nice and our front desk team members to be extremely welcoming and kind. Guest satisfaction is our top priority and we're glad that the helpfulness of our front desk service was a positive experience for you.Regarding the less satisfactory aspects of your stay, please accept our apologies. We understand that certain furnishings within your suite did not meet your expectations and seemed to show signs of age and use. We continually aim for excellence in all aspects of our operations and very clearly, we seemed to have fallen short here.Furthermore, the remark about the buildings showing signs of age is concerning to us. Our commitment to maintaining our facilities is resolute and we understand it's key to an enjoyable stay. We want to assure you that these observations have been heard and recognized.Moving forward, we will employ this invaluable feedback in the implementation of ongoing improvements to our property. Once again, we appreciate your insightful feedback as it helps us identify areas for refinement. Thank you for sharing your experience, and we hope you would consider giving us the chance to welcome you back again.

8/10 Good

Michael

Business traveler
Liked: Cleanliness, room comfort
So so, with extra charges
Hotel was fine. Staff very nice. Property is a bit worn. An undisclosed (at booking) "Self Parking Charge" of $5/day is a joke (and annoying af). You could park on the street for free and their internal parking area is full of potholes so another example of deferred maintenance.
Stayed 3 nights in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The room was good. The one thing that needs to be addressed is the outside. It needs a better clean up.
Stayed 5 nights in Aug 2023

4/10 Poor

Bradford

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Bonnie

Traveled with partner, Traveled with pets
Liked: Cleanliness
Disliked: Property conditions & facilities
We missed the waffle machine and the gravy at breakfast. The outside hasn't been taken care of, we have stayed several times but I doubt we will stay again.
Stayed 5 nights in Aug 2023

4/10 Poor

Aaron

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
So surprised by the positive reviews. We were so disappointed when we arrived to the property & even more so when we got to our room. So much so we ended up not staying and went to another hotel. The carpet was covered in stains, there was broken tile & grout, the bottom of the kitchen cabinet was rotted out, broken & worn out furniture, smelt of smoke, the fence around the pool had a tarp over it to cover the bins of trash beside it. Another group was also canceling their stay while we were as well. The staff was compliant and raised no questions when we told them we were going to cancel our stay-they actually told us that this happens all the time. We were very disappointed in the condition of the property. The layout of the room would have been perfect for our young family, but other than that we just couldn’t justify staying there. Please read through the reviews. I wish we had paid more attention before booking our stay. Thankfully hotels.com worked with us and helped us find a new hotel for our stay in Colorado Springs so thankful they were able to accommodate us.
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM-Charlie on Aug 2, 2023
Thank you for your positive feedback. Next time you are in Colorado Springs we hope you will choose to stay with us again.

10/10 Excellent

Denzel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend!!
The stay was very comfortable and great. My partner enjoyed the look and I enjoyed the price and worth. I would definitely stay again, and recommend the establishment.
Stayed 4 nights in Jul 2023
Response from GM-Charlie on Aug 2, 2023
Thank you for your positive feedback and we are glad that you and your partner enjoyed your stay. We look forward to having you stay with us again next time you are back in Colorado Springs.

10/10 Excellent

Tahmra

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is Excellent!! Property is very comfortable and the rooms are very nice and clean!
Stayed 2 nights in Jul 2023
Response from GM-Charlie on Aug 2, 2023
Thank you for your feedback and I am please to hear that the staff was excellent. Next time you are back in town we hope you will choose to stay with us again.

4/10 Poor

HAROLD, USA

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The paint is peeling on building,, no elevators, rooms much smaller than it looks in pictures, paint peeling on cabinets, window air conditioner made it impossible to close curtain to light, no cleaning over multiple day stay, had to take towels to front desk to get clean ones, breakfast ok but aimed to hispanic guests, friendly staff.
Stayed 4 nights in Jul 2023
Response from GM-Charlie on Aug 2, 2023
Thank you for your feedback we will work on addressing the issues you have brought to our attention and hope that next time you are in Colorado Springs you will give us another chance to prove this was an isolated experience.

10/10 Excellent

Wendi

Traveled with family and small children
Liked: Cleanliness, staff & service
Best deal in Colorado Springs! Suite with a kitchen, pet friendly, and free breakfast. Great location near Austin Bluffs & Academy with lots of restaurant and shopping options. Property includes a large recreation area for families and kids, with a swimming pool, basketball court, grassy area, and BBQ/picnic area under a beautiful pine tree. Rooms are spotless upon check-in - room service once a week due to extended stays, but towel trade-in upon request. Great deal!.
Stayed 2 nights in Jul 2023
Response from GM-Charlie on Aug 2, 2023
Thank you for your great feedback. We are pleased to hear how much you enjoyed every aspect of your stay. Next time you are back in town we look forward to hosting you again.

8/10 Good

Penney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Business and Personal Travel
Great customer service and perfect kitchen set up!
Stayed 4 nights in Jul 2023
Response from GM-Charlie on Aug 2, 2023
Thank you for your feedback and we are pleased to hear you experience great customer service and enjoyed the kitchen set up. Next time you are back in Colorado Springs we hope you will choose to stay with us again.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
I loved that it was like it’s own little apartment! Staff was so very nice!
Stayed 1 night in Jun 2023
Response from GM-Charlie on Aug 2, 2023
Thank you for the wonderful feedback and I am happy that you loved the layout of the the room and how it was like your own little apartment. Also, I am glad the staff was very nice as well. Next time you are back in town we hope you will come stay with us again.

2/10 Terrible

Natasha

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is old and not well kept up, except for the common areas. I get they just took it over. But we were move 2x (rooms had water damage). The final room had cracks in the walls, a hole in the door, the carpet in the bathroom was stained and had a hole, the paint next to the shower was bubbling from water damage. There was problems with the tub grouting. Now. That being said - the room was clean. The kitchen appliances worked. The staff was great. The pool was awesome - they had floaties and all for everyone to use. I'm sure some rooms are more fully upkept than others, but ours was not. It was safe, it was fine. It just wasn't what I've come to expect from Sonesta and certianly not for what they're charging per night.
Stayed 5 nights in Jun 2023
Response from GM-Charlie on Aug 2, 2023
Thank you for your feedback and I am sorry to hear the stay was not up to you standards. We will take your feedback and help us improve the property. Next time you are back in town we hope you will give us another chance.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth checking out
This is my first visit to Sonesta ES Suites Colorado Springs. I booked the stay solely on its location, near my planned visit. What a surprise! The property is clean and well staffed. Teresa was a delight at check in. Second surprise, my room was easily twice the size of rooms ice recently stayed in for about the same price. I'll look for Sonesta options when booking future stays.
Stayed 1 night in Jun 2023
Response from GM-Charlie on Aug 2, 2023
We are so happy to hear that you first visit to a Sonesta was great and a pleasant surprise. Next time you are back in town we would love to host you again and thank you for the great feedback.

4/10 Poor

Austin

Disliked: Cleanliness, property conditions & facilities, room comfort
Surprised with good reviews, this is a very old motel that was dirty, smelled of marijauna and was very loud all night
Stayed 1 night in Jun 2023
Response from GM-Charlie on Jun 14, 2023
Thank you for your feedback. We are working everyday to improve the property to the best of our ability. We hope that you can possibly give us another chance in the future.

2/10 Terrible

Alicia

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel staff was horrible. . I wouldn't ever recommend anyone to go to this place
Stayed 1 night in May 2023
Response from GM-Charlie on Jun 14, 2023
Thank you for your feedback. I regret to hear that the hotel staff was not up to your expectation. If you would like to talk about your experience please feel free to reach out to the hotel directly and I would be more than happy to discuss this matter. Thank you again and hope we can speak soon.

2/10 Terrible

Alicia

Stayed 1 night in May 2023

6/10 Okay

Jennifer, Bothell

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I think we’ve stayed at Sonesta suites for the last time, the area was not very safe. There was a gun fight one of the nights, a lot of the appliances didn’t work, including the fridge, and the place just needs a complete remodel. The other party we came with - their dishwasher was not even really hooked up to the unit so it was flopping everywhere and I think anyone would be better off to stay at a Holiday Inn, or some thing other like that.
Stayed 7 nights in May 2023
Response from GM-Charlie on May 31, 2023
Thank you for your feedback and sorry that the hotel did not meet the standards you have come to expect when staying with Sonesta. We will look at this as an opportunity to provide better service and thank you for your feedback.

8/10 Good

Casey

Business traveler
Liked: Staff & service, room comfort
One night stay for business
Fine place. These are old apartments that have been turned into a hotel. Good if you want more privacy and you can cook in the rooms no problem (need to bring your own cookware). Might have a walk to the lobby for breakfast if you plan on eating what they provide.
Stayed 1 night in May 2023
Response from GM-Charlie on May 31, 2023
Thank you for your feedback. Thank you for bringing the cookware to our attention as that should be provided. Next time you are in town we hope you will choose to stay with us again.