Beautiful, Expensive, Spotty Customer Service
Posted Oct 24, 2016
The facility and grounds are beautiful. If you are with a large group or corporation you've got it made. Unfortunately, individuals often lose out - amenities like the pool are closed for private functions, dinner and spa reservations are difficult to obtain, etc. The staff is unevenly trained. Some are very professional and others severely lack in professionalism and knowledge. Although I booked through Expedia and received a "total balance" with my confirmation, the Broadmoor's "total balance" was higher and no one could identify specifically what accounted for the upcharge. We were charged a resort fee although most of the amenities were closed for the season (pool, paddle boats) and many others were not available due to private events. We booked a tour on Broadmoor's Cog Railway and were notified that it was only going half way up Pike's Peak due to extreme wind. We were issued a credit and rather than receiving 1/2 of our payment back for 1/2 of a trip we received less than 1/6th! Although the rooms were beautifully appointed and looked clean when we requested our sheets be replaced either the request was ignored or our replacement sheets contained a few stands of hair.