Ratings based on 268 Verified Reviews

4.8 out of 5
94% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent in every way

Posted Dec 31, 2016
Met with family to celebrate Christmas. Amazing food and service
4 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Everything was great except for the fact that we couldn't get into any restaurant as they were all fully booked, plus the bowling lanes were booked until past midnight. As paying guests, we weren't able to do anything which was extremely frustrating and tainted our stay.
5 out of 5
by A verified traveler

Posted Nov 15, 2016 on Hotels
very nice
5 out of 5
by A verified traveler

Beautiful property

Posted Oct 26, 2016 on Hotels
Front desk was slow and not super friendly
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Beautiful, Expensive, Spotty Customer Service

Posted Oct 24, 2016
Pros: Beautiful resort.
Cons: Better trained staff at reception areas: hotel check-in, spa, restaurants.
Location: Pike's Peak and Garden of the Gods are both a "must see".
The facility and grounds are beautiful. If you are with a large group or corporation you've got it made. Unfortunately, individuals often lose out - amenities like the pool are closed for private functions, dinner and spa reservations are difficult to obtain, etc. The staff is unevenly trained. Some are very professional and others severely lack in professionalism and knowledge. Although I booked through Expedia and received a "total balance" with my confirmation, the Broadmoor's "total balance" was higher and no one could identify specifically what accounted for the upcharge. We were charged a resort fee although most of the amenities were closed for the season (pool, paddle boats) and many others were not available due to private events. We booked a tour on Broadmoor's Cog Railway and were notified that it was only going half way up Pike's Peak due to extreme wind. We were issued a credit and rather than receiving 1/2 of our payment back for 1/2 of a trip we received less than 1/6th! Although the rooms were beautifully appointed and looked clean when we requested our sheets be replaced either the request was ignored or our replacement sheets contained a few stands of hair.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Amazing hotel

Posted Oct 24, 2016
Pros: Everything. The views were amazing. Premier rooms had a great view of the mountains.
Cons: Not a thing. Everything was perfect. Romantic. I cannot say one bad thing
Location: Zip lining. Zoo. Falls
5 out of 5
by A verified traveler

Beautiful hotel

Posted Oct 23, 2016 on Hotels
Beautiful hotel. Everyone was so nice. Really accommodating for my son's gluten allergy
5 out of 5
by A verified traveler

Posted Oct 19, 2016 on Hotels
Excellent accommodations! Service is top notch!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Very good for the most part.

Posted Oct 17, 2016
Pros: The golfing.
Cons: The front desk staff and the bugs in our room. Had they been any other bug than ladybugs I would have complained.
I took some customers to this hotel. For the most part the staff was first class. The golf course was in great shape. The staff was outstanding. We ran into a couple of issues with the front desk staff. I got there before my customers. There were no rooms ready, but I wanted to make sure my credit card was attached to their rooms ahead of time. I checked each of my customers in at the front desk. I put my card on each room and explained that I did not want my customers to have to use their own cards. When my customers got there they still asked for their cards. This caused an issue when they checked out. Since all of the rooms were under my name then all of the cards were on each room. I was not present for each customer to check out. I had to work with the front desk over the phone. All but one checked out when we told them which card to use with no problems. Then the front desk called me to say that the card was not processing. I told her that should not be the case. She said that she ran it again and it would not go through. I gave her a personal card. It went through. I then called my cardholder and asked what the issue was. The front desk had entered in the incorrect expiration date. I called back to have them process it correctly, they said that they did, and a week later I am still waiting on my receipt. I guess that I will have to call in again. We had a large number of ladybugs in our room.
5 out of 5
Recommended
for Couples
by A verified traveler from Hilton Head, SC

Best hotel ever.

Posted Oct 7, 2016
Pros: Grounds are beautiful. Hotel staff friendly and profession. Room was perfect.
Cons: Not that the hotel has any control but the resort fees and taxes do add up.
Location: Lake Ave has easy access to major expressways.