Ratings based on 465 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Ohio

Very enjoyable stay

Posted Oct 23, 2016
Pros: The breakfast was good and the coffee was too
Cons: The room had a very strong odor. Not a bad smell just a string one.
Location: The location was perfect we were close to all the activities we wanted to do!
The staff was very friendly! The room was always cleaned and smelled clean.
5 out of 5
by A verified traveler

great stay nearby garden of the gods

Posted Aug 30, 2016 on Hotels
It was great palce to stay overnight nearby garden of the gods.
5 out of 5
by Walter A from White bear township mn

Awesome stay

Posted Aug 30, 2016 on Hotels
We had a very nice stay the staff was awesome and the hotel had a good breakfast
4 out of 5
by A verified traveler

Good experience

Posted Aug 22, 2016
The rooms were clean and comfortable. The staff was very attentive.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 6, 2016 on Hotels
5 out of 5
by Not Provided from El Paso, TX

Posted Aug 5, 2016 on Hotels
It was a short stay, but the service by far has been the most excellent I've received from a hotel. The breakfast was excellent! And the location was great! Definitely staying here anytime I'm in Colorado Springs.
5 out of 5
by SHEILA from Hoffman Estates

Awesome place

Posted Aug 3, 2016 on Hotels
The staff was wonderful!
3 out of 5
by Candyce from Fort Collins, CO

Clean and comfortable, but with a few issues

Posted Jul 29, 2016 on Hotels
I booked 2 suites for 3 nights, pay at the hotel. We guaranteed the rooms for late arrival and called the hotel to confirm and let them know we’d arrive late. I provided 2 cell numbers. When we arrived, they were oversold and relocated us to the outskirts of town. They never called to let us know. They did comp our first night, but we had to change hotels mid-stay since the other place was also sold out. We returned to Townplace for the last 2 nights. They gave us adjoining rooms, which was really nice. That stay was fine. Rooms clean, kitchen well organized, and beds comfortable. Two shortcomings: There’s no table or chairs for dining. The desk includes a roll-out table, which we positioned in front of the couch, and were able to seat 4 (2 on couch, 1 on desk chair, 1 on ottoman), but it was tight. The hotel breakfast room is small. 3-4 tables plus a bar, and access to the food is in a tight corner, so people trip over each other. We had trouble getting a table, and food was running out. So plan extra time. Our friends used the laundry. They had to wait an hour for someone to remove their clothes from washer. Then they had to babysit their load because someone needed to use the washer right after them. The staff is friendly, but not good at follow-through. They never called when they promised to let us know the status of our room. They were warm and helpful in person. So I think it's an issue of being disorganized.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 23, 2016 on Hotels
4 out of 5
by Alisha

Family stay

Posted Jul 23, 2016 on Hotels
Hotel was nice, staff was great. pros: loved having a kitchenette, kids enjoyed the pool (was small but they didn't mind), wifi good, several restaurants close. Cons: washer/dryer didn't do a good job & was $4 a load, room was always cleaned well but the room had a musty/damp smell, breakfast was okay but they always ran out of the hot items.