Nice hotel near the mountains
Posted Jul 16, 2016
Overall we had a great experience. We had the 1 bdrm suite which was very spacious and clean. The kitchen came with all the utensils you would need. The offered breakfast had a wide variety of food to choose from and was really good. The pool was clean with towels outside. I read that a lot of other hotels in CO springs had homeless people outsidee, this one did not. Our only flaw was that we got there at 2:45 and since checkin was at 3, we were told that we had to wait but could go use the pool for the kids until 3, which we did and five minutes later another couple went in and got to check in while we were still waiting outside. When we finally did check in, they asked for my credit card just to make sure it matched my name on my DL and when we got up to our room my bank notified me that they charged $40 but I was never told about it. When I asked, they said it was a charge to make sure I had funds in my account and that I should have the money returned to my account up to 5 days after I check out.