Posted Aug 11, 2016
Hard to imagine a worse hotel experience than this place. It was so bad it was almost humorous. We booked it on Expedia because it advertised a pool & suite. Our first clue this might go bad was the call we received from the clerk who barely spoke English. She seemed irritated that we were arriving late (around midnight) because she wanted to go to bed. Once we arrived, I walked into a hotel lobby that was essentially the personal bedroom of the foreign couple whom I assume were the owners. The man was heavily sleeping in bed 20 feet from check-in. The annoyed woman registered us.
The suite was nothing close to a suite. It was a below-average sized room with hardwood floors. No clue why they'd call this a suite. We have a large family and needed the room a suite provides, so this was suffocating. The AC didn't work and we tossed & turned in our sweat all night. Not a great scenario for our wrestlers who'd be competing in the morning. The pool was closed--an overgrown, run-down eyesore. The small room and closed pool (for TOP dollar!) made us feel tricked by the hotel and by Expedia's search engine, as we customized it for suite & pool.
They served breakfast at 8:30am! LOL. Our hungry wrestlers had to leave both mornings by 7:15am, so an 8:30am breakfast was useless to us, even though we paid for it. The staff was inflexible on this. My wife tried to complain about everything, but no one spoke English at check-out, so the old lady just smiled and said, "No English." Ugh.
Comment from Hotel Management
Aug 16, 2016 by Nina, Hotel Management
We are very sad to hear that you did not have a good experience staying with us. Our pool has been closed this season for renovation plans so we apologize for the inconvenience. As for the false advertisement, we had asked Expedia to remove the description of the pool a few months ago and will investigate on that now. I have taken note of your other comments and we will work hard to fix any recurring issue. Thank you for your feedback and we hope if you return we can give you a much better experience.