We arrived late at night after driving all day. Apparently for COVID-19 safety reasons, the lobby was closed. However, this meant we had to wait in a tiny vestibule with numerous other customers arriving, not a mask in sight, which seems far less safe. The computer system was down, and the desk clerks just ignored us for about 20 minutes with no updates or apologies. Despite having a reservation, we did not get the room we reserved, and still had to wait over 30 minutes to check in (we were first in line). When we finally got to our room, we found the bedspreads dirty with chunks of food or something on one bed. The towels had dirty marks on them as well. Finally, with the lobby closed, there was no breakfast, which would have been nice to know in advance. Given the scarcity of hotel rooms in the region that night, we paid nearly $200 for a dirty $60 room at best.