Free WiFi, bed sheets

Reviews of Red Roof Inn Columbia, TN

2 out of 5
Red Roof Inn Columbia, TN
Bear Creek Pike,1548, Columbia, TN

Reviews

6.2
Rating 10 - Excellent. 28 out of 177 reviews" "
Rating 8 - Good. 45 out of 177 reviews" "
Rating 6 - Okay. 38 out of 177 reviews" "
Rating 4 - Poor. 33 out of 177 reviews" "
Rating 2 - Terrible. 33 out of 177 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Emily

Traveled with family
Disliked: Staff & service, amenities
Check in took a long time even late at night. The room was not fully clean. There was trash from the people before and dirty towels still hanging.
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on Mar 24, 2024
Dear Emily,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbia TN. I am sorry that your stay did not meet your expectations, as you indicated that you found the cleanliness of the room to not be up to standard, that check in was lengthy and that there was garbage left by prior guests. This is regrettable to hear as we hold our housekeeping staff to the highest standard.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the parking arrangement.
Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on Mar 18, 2024
Dear Maria,Thank you for taking the time to write a review of your stay at the RED ROOF INN COLUMBIA TN. It's rewarding to hear that everything was great during your stay except for the parking arrangement. Our Red Roof team is committed to satisfying our guests, so we are very thankful for your feedback as we strive to continuously improve our guest experience. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

4/10 Poor

Sally

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old property. Beds were fine and linens clean. Very cramped bathroom. Killed a roach in the bathroom. Ok for an overnight sleep.
Stayed 1 night in Dec 2023

6/10 Okay

Angela

Traveled with group
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on Nov 9, 2023
Hello Angela, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA TN and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

john

Business traveler
wouldn't give me a 1st floor room
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 11, 2023
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA TN and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

2/10 Terrible

Stephen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When attempting to check in we were told we had booked a smoking room. If so it was inadvertent as we have allergies. Clerk said there was a non-smoking available so we asked to be changed. Clerk said she couldn’t do that. Hotel was filthy and unsafe. Door to check in was even kept locked. We didn’t stay and may never get a refund but it wasn’t acceptable. We weren’t expecting much but it was too bad to stay n
Stayed 1 night in Sep 2023

8/10 Good

JANET

Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on Oct 22, 2023
Dear Janet, We at the RED ROOF INN COLUMBIA TN are thrilled to have earned your almost perfect scoring of 4/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 Poor

Jamey

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible stay
Well when I checked in they gave me a non smoking room last one they said this is what I wanted when I walked in the familiar smoke smell hit me so I checked under the mattress to find a crack pipe and a used drug straw wrapped in a wash cloth so I went back to office and they gave me there best handicap room to where the shower head was 4’ high and I’m 6’.2” and it had a full high tub I’ve never saw that for a handicap anyway the bed was so hard but I was tired and made it overall $124.00 a night SUCKED NOT WORTH $40
Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on Sep 30, 2023
Hello Jamey,We are sorry to hear your recent experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Recordo Rediresponse Specialist

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy, stinky,
Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Sep 23, 2023
Dear Valued Guest,Thanks for sharing your feedback with us. The team at our Red Roof Inn Columbia, TN was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor cleanliness and the unfavorable odor described hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Filiberto, Spartaburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Tianna RediResponse Specialist on Aug 15, 2023
Hello Filiberto,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Columbia, TN appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We would love to know what went well throughout your stay and where we can improve so in the future, please consider adding comments to your survey.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nishaye Red Roof Management on Aug 12, 2023
Dear Sherri,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Columbia, TN. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit, prompting your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Michael

Stayed 1 night in Jul 2023
Response from Nishaye Red Roof Management on Aug 12, 2023
Dear Michael,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Columbia, TN. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to make reservations. Clean room and great shower. Would stay there again.
Stayed 1 night in Jun 2023
Response from Tianna RediResponse Specialist on Jun 26, 2023
Hello William, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Columbia, TN. It's great to see you enjoyed your stay, resulting in a 5/5 score. It is so rewarding to read that you enjoyed the spotlessness and convenience of location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price! Sincerely, Tianna RediResponse Specialist

6/10 Okay

Elizabeth

Traveled with family
Liked: Staff & service
Needs new tub and vanity
Stayed 1 night in Jun 2023
Response from Tianna RediResponse Specialist on Jun 24, 2023
Hello Elizabeth, I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Columbia, TN. You mentioned that the tub and vanity needs upgrading. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. On your next stay, should you have any issues with us, please do not hesitate to contact the front desk immediately. We value you as a our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Tianna RediResponse Specialist

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The shower faucet was bent and so it was a challenge to get the water temp just right. The commode flush is very slow. The people at the front desk were super friendly and helpful tho.
Stayed 2 nights in Jun 2023
Response from Olivia RediResponse Specialist on Jun 6, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBIA TN. I'm glad that you found our front desk staff to be very friendly and helpful. However, I am sorry that your experience did not meet your expectations which led to your 2/5 rating. The situation you described regarding the shower faucet not being to your liking and the commode you found to be very slow is truly regrettable. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guest. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRediResponse Specialist

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine.
Stayed 2 nights in May 2023
Response from Kerry-Lee RediResponse Specialist on May 16, 2023
Hello Mary, It’s great to see we have been scored a perfect 5/5 following your recent stay with us at the RED ROOF INN COLUMBIA TN. It’s an absolute joy reading your stay was fine. Your comments are encouragement as were aim to continuously provide great stays for all our guests. Thank you again for your kind remarks. It would be our pleasure for you to repeat your experience with us in the future. Sincerely, Kerry-Lee RediResponse Specialist

4/10 Poor

Dana

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
For the price, this hotel was bare bones minimum, not even a box of tissues in the room. The building needs serious renovation, the towels were very worn and thin, and the lobby stayed locked, indicating safety concerns. We just needed a place to stay overnight, but for the price, a few more extras and some coffee in the morning would have been a whole lot better.
Stayed 1 night in Apr 2023
Response from Kerry-Lee RediResponse Specialist on May 3, 2023
Hello Dana, Thank you for your feedback following your stay with us at the RED ROOF INN COLUMBIA TN. I am so sorry to hear that your most recent experience with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. You indicated the towels were worn and thin, and the room lacked personal amenities. You also mentioned the room was barely clean and there was no elevator. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

6/10 Okay

Scott

Disliked: Cleanliness, property conditions & facilities, room comfort
Just needed an inexpensive place to spend the night while traveling. If cleanliness is your thing, this place is not for you. Otherwise, it was adequate
Stayed 1 night in Mar 2023
Response from Oniel Rediresponse Specialist on Mar 4, 2023
Hello Scott,I want to take the time today to thank you for sharing with us your experience at the RED ROOF INN COLUMBIA TN. I'm glad that you found our property to be inexpensive. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

6/10 Okay

Chris

Liked: Staff & service
Disliked: Cleanliness, amenities
they still had the lobby closed and their reason was covid (whatever). The staff was friendly enough though but it was impersonal speaking to them through a window. The room was OK but it had an odd smell. Mold/mildew in the corners of the bathroom. The shower had a stream of water coming from the pull out valve and it leaked. the bed was very uncomfortable and while the sheets didn]t smell clean, they didn't smell dirty. The comforter did smell dirty so I took it off to sleep. There was also a toilet paper roll on the floor at the foot of the bed. For the quality of the room it was very overpriced.

2/10 Terrible

timothy, Edmonds

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
This place is a dump. The next evening my clothes still smell like an ashtray. Run down, beat up and moldy bathroom. I was afraid to touch much of anything. Needs clean, paint, new comforters, shower repair by someone who dosent look like they are finger painting.
Stayed 1 night in Aug 2022

8/10 Good

Deborah

Traveled with pets
Liked: Staff & service
This property allows pets. Room was adequate with convenient amenities.
Stayed 1 night in Aug 2022

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities
not worth the money.
It is my opinion that they followed Covid protocol just so they didn't have to provide breakfast or other amenities. Nor tissues or coffee provided in the room.
Stayed 1 night in Jul 2022

2/10 Terrible

Elizabeth

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late at night after driving all day. Apparently for COVID-19 safety reasons, the lobby was closed. However, this meant we had to wait in a tiny vestibule with numerous other customers arriving, not a mask in sight, which seems far less safe. The computer system was down, and the desk clerks just ignored us for about 20 minutes with no updates or apologies. Despite having a reservation, we did not get the room we reserved, and still had to wait over 30 minutes to check in (we were first in line). When we finally got to our room, we found the bedspreads dirty with chunks of food or something on one bed. The towels had dirty marks on them as well. Finally, with the lobby closed, there was no breakfast, which would have been nice to know in advance. Given the scarcity of hotel rooms in the region that night, we paid nearly $200 for a dirty $60 room at best.
Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross and Disgusting
It was disgusting. So so so dirty. Filthy. Absolutely gross. Never ever go here. Mold In the bathrooms. Dead bugs.
Stayed 2 nights in Jun 2022

8/10 Good

Jorge

Traveled with family
Liked: Staff & service, room comfort
It was ok, just a cricket was around the room
Stayed 1 night in Jun 2022

2/10 Terrible

Kendrik

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Don't stay here. Front desk lady has the worst attitude. Left out for work and had my wife renew our keys and they refused to let her back in the room which was paid. Wouldnt let her get our dog or personal belongings either.
Stayed 5 nights in Jun 2022

10/10 Excellent

Janelle

Traveled with partner
Liked: Staff & service
The staff at check in were friendly and helpful. You can tell it’s an old hotel. It was updated but not renovated. On the plus, the water was hot with good pressure. Also the AC unit was loud but really worked.
Stayed 1 night in Jun 2022

8/10 Good

Ronald

Liked: Staff & service
Ok, and would stay again
Stayed 1 night in Jun 2022

8/10 Good

Nicole

Traveled with family
Liked: Staff & service, property conditions & facilities
Office staff was very nice and helpful. The room was pretty basic. The towels were stained in the shower curtain was dirty. The bathroom door did not shut properly. Good place to crash just for the night
Stayed 1 night in May 2022

2/10 Terrible

Kimberly

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The property was incredibly disgusting and I would have not stayed there but there was no other properties. The faucets all dripped, the floor was warped, mold everywhere. When I walked in the floor looked like someone with muddy boots had already walked all over it. Bed had stains everywhere. When they did the turn down service they left their cleaning supplies in the room. The area is not bad, and the staff was ok, but I am going to avoid this chain moving forward.
Stayed 3 nights in Jun 2022

2/10 Terrible

Kimberly

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are filthy. Changed rooms hoping it would help. Not. I personally purchased cleaners, paper towels and disinfectant and scrubbed the place. Dirty bedding, dirty towels, will not put any of my items in drawers - looks like bugs and bug poop, or they didn’t check drawers (all drawers) for what appears to be flea poop, or someone sprinkled pepper throughout. The food chunks stuck in and on microwave and fridge was disgusting. Broken clothes hangers. Filthy bathroom. Stained bedding, stained towels (big ole dark gray stains on almost all towels). I took pics and showed to prop assistant. He apologized and brought me plastic clothes hangers that I think were his personal (they were not hotel inventory). The Red Roof in Columbia Tennessee is the worst hotel I’ve ever stayed at. The only nice thing I can say is the desk clerk and property assistant are pleasant to deal with. If not for other hotels being booked up I would have changed hotels. This place is more like a one star cheap motel. Yet they charge $100 night. Not even worth $50 per night if they cut their price in half. An awful experience.
Stayed 1 night in Jun 2022

6/10 Okay

Michelle

Disliked: Staff & service, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

William

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The only thing I liked about this property was the fact there was a room open and I could sleep out of the cold and wash the stink off me after road tripping for 3 days. The room stunk of stale smoke and “rent by the hour” clients. The sink counter was held up by unfinished 2x4’s. The shower had cigarette burns on it. The sheets had brown and pink stains, I’m guessing from the aforementioned “rent by the hour” clients. Even though I was able to sleep in a room, I still had to use a sleeping bag. This room and property is GROSS.
Stayed 1 night in Apr 2022

4/10 Poor

Christine

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service
The morning check-out staff was quite nice and much more friendly than the check-in staff the night before. He welcomed me into the office and offered coffee for our trip home. The room was adequate. The bed was comfortable and it was fairly quiet. The bathroom could use some attention as it is looking well worn. I was just happy to have a place to sleep for the night since the area was very busy with travelers.
Stayed 1 night in Mar 2022

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in was very easy. Frost desk guy was very nice and helpful. Room was not in good repair. Floor desperately needed to be mopped. Bedsheets were stained. No coffee pot in room? Found that strange.
Stayed 1 night in Dec 2021

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy, vomit on the walkway, bugs in the room, one bed had fresh staining on “clean” sheets. 2 towels for 4 guests, malfunctioning, low pressure shower. No breakfast with no price break. Not worth the money… at all.
Stayed 1 night in Dec 2021

4/10 Poor

mickie

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2021

10/10 Excellent

Stacy

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place !!
Stayed 1 night in Nov 2021

8/10 Good

Royce

Business traveler
Liked: Cleanliness, property conditions & facilities
Clean rooms...the bed was very comfortable..more than my own...would stay again
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Gross bathroom. Toilet was filthy near floor. Dirt and mold on the floor. Hair dryer busted up but still hanging on wall. Will never stay there again.
Stayed 1 night in Oct 2021

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Decent hotel for an overnight stop on I-65. Nothing great about it, but nothing bad. Just a clean place to get some sleep. Room was clean.
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Disappointed
Stained water marks on ceiling. Floor was dirty. No coffee maker in room. Not worth the money.
Stayed 1 night in Oct 2021

2/10 Terrible

SUE

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities
Good at what itt does.
Stayed 1 night in Sep 2021

4/10 Poor

MiluesW

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The first room had not been cleaned at all.
Stayed 1 night in Aug 2021

6/10 Okay

Catherine

Liked: Cleanliness, property conditions & facilities, room comfort
Average
The hotel on the outside was kinda shady but the room itself was clean and comfortable. Should’ve been a much cheaper rate for where and what it is.
Stayed 1 night in Aug 2021

8/10 Good

sheila

Traveled with family
Disliked: Cleanliness, property conditions & facilities
No toliet paper no tv remote batteries
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I was denied checking in as they said I did not have a reservation and did not honor the reservation I made via this app. I spent over 3.5hrs trying to get this solved via customer service with Expedia and it wasn’t until after 4am before I was told I would be refunded. This was the worst experience I ever had! Wasn’t able to sleep, had to drive an additional 2 hours to get to destination and no offer of satisfaction was made from Expedia.
Stayed 1 night in Jul 2021