Ratings based on 101 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Cokumbia, KY

Cleanliness Report

Posted Dec 14, 2017
The hotel staff was extremely kind so I feel bad even writing this. However, o dobfeel it needs to be reported. We found bed bugs in our room. I am a home Health Worker, so my employers put me through a bed bug training course. I know they for sure were. The only reason I am reporting is because i know how bad they are. The hotel gave us a full refund and the manager left me a kind message apologizing.
Comment from Hotel Management
Dec 16, 2017 by Dee, Hotel Management
Your business is very important to us and we value your feedback. By telling us of what you liked about your stay and we can improve , you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and let us serve you again and make it right.
5 out of 5
by A verified traveler

Very handy for business in Columbia KY

Posted Dec 2, 2017
Pros: covered in the "Experience" box above
Cons: Can't think of anything.
Location: Picturesque rolling hills of Kentucky, Lake Cumberland isn't too far away. I don't know much as I usually just go there for business.
The managers were very courteous and helpful. They even showed me how to make waffles better (ask, they will be happy to share their secrets!). They were willing to work around my schedule. Should I find myself back in the area, that is where I will stay.
Comment from Hotel Management
Dec 16, 2017 by Dee, Hotel Management
Thank you very much for your positive feedback! We look forward to serving you and your family in the near future when you come visit us in Columbia.
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbia, KY

Nice Hotel

Posted Nov 24, 2017
Staff greeted you as soon as you walked in. They were very helpful. Would go again.
Comment from Hotel Management
Nov 27, 2017 by Dee, Hotel Management
Thank you for your warm feedback and we at Best Western Columbia look forward to you staying again with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, KY

Posted Oct 12, 2017
Friendly, helpful staff. Quiet, clean and comfortable room.
Comment from Hotel Management
Nov 18, 2017 by Dee, Hotel Management
Thank you for your feedback!
5 out of 5
by A verified traveler

Great place to stay

Posted Oct 2, 2017 on Hotels
Ha a great stay. Everyone was verry nice and helpful. Room was verry clean and the bed slept great! Overall great place to stay.
Comment from Hotel Management
Nov 18, 2017
Thank you for your positive feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Bloomington, IN

Friendly staff & good location

Posted Sep 25, 2017 on Orbitz
Pros: Clean
Location: Restaurant options are limited, so ask for suggestions.
Good help with directions to sports center & restaurants.
Comment from Hotel Management
Nov 18, 2017 by Dee, Hotel Management
Thank you for your positive feedback and we are awaiting more new restaurant options. Always ask our friendly welcoming front desk clerks and we will tell you what is available and have the menus at the desk.
4 out of 5
by A verified traveler

Average for motel-type place

Posted Sep 18, 2017 on Hotels
Just nice, nothing spectacular. Average for a two-floor motel. Didn't eat breakfast, but good to know it is available. Didn't use the outdoor pool or spa, but nice to know they are available. Good place to stay the night. Keep in kind the town is on central time, but close-by towns are on eastern time zone. We had some confusion about the local time.
5 out of 5
Recommended
for Everyone
by A verified traveler from st. Augustine

Very nice room

Posted Sep 18, 2017
Very nice room, only negative was the in room Jacuzzi would not fill with water due to faucet was way too small for this tub, so could not use .
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place for the money

Posted Sep 18, 2017
Pros: Nice enough for the price
Cons: Don't advertise a sleeper sofa if it doesn't have one.
Everything was good. Room showed King bed with sleeper sofa, but there was no sofa in the room at all.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 5, 2017 on Hotels