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Reviews of Comfort Inn Columbia - Bush River

2.5 out of 5
Comfort Inn Columbia - Bush River
911 Bush River Rd, Columbia, SC

Reviews

7.6

Good

Rating 10 - Excellent. 325 out of 1000 reviews" "
Rating 8 - Good. 356 out of 1000 reviews" "
Rating 6 - Okay. 175 out of 1000 reviews" "
Rating 4 - Poor. 81 out of 1000 reviews" "
Rating 2 - Terrible. 63 out of 1000 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

LATOYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy myself. The service was great! Looking forward to coming back.
Stayed 1 night in Apr 2024
Response from Gs on Apr 15, 2024
We are pleased you enjoyed your stay with us.

6/10 Okay

Angela

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was trash all over the hotel grounds, beer bottles, cigarettes, even a pair of panties!
Stayed 1 night in Apr 2024
Response from Gs on Apr 15, 2024
We apologize for falling short during your stay. We will address your concerns with our appropriate department so that we can ensure it is handled correctly

6/10 Okay

Severyn

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Place was clean, staff was friendly. Property needs some TLC and upgrading. Air conditioner didn't operate consistently. Felt safe, it was just a place to stay overnight.
Stayed 2 nights in Apr 2024
Response from GS on Apr 10, 2024
Thank you for providing us your feedback. We will ensure to use the feedback to make improvements

8/10 Good

Robert

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very good clean and helpful staff No dining nearby Shaky neighborhood sign re my car’s safety
Stayed 1 night in Apr 2024
Response from Gs on Apr 9, 2024
Thank you for providing feedback so that we can make improvements

8/10 Good

Karen, Aiken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, good breakfast selection.
Stayed 1 night in Apr 2024
Response from Gs on Apr 7, 2024
Thank you for providing us your feedback

10/10 Excellent

Zvijezdana

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Gs on Mar 30, 2024
Thank you for staying with us and providing a positive feedback

10/10 Excellent

ariel

Stayed 1 night in Mar 2024
Response from Gs on Mar 27, 2024
Thank you for providing us your feedback

10/10 Excellent

Lynda

Traveled with family
Liked: Cleanliness, staff & service
The bed was very comfortable and the heating/air worked very well. there was mold in the bathroom where a drywall had gotten wet many times-the area was black and unsightly. The breakfast was cold and not well overseen. As the syrup and some other items were empty and no one to ask about them.
Stayed 1 night in Mar 2024
Response from Gs on Mar 26, 2024
We apologize for falling short during your stay and we will address your concerns of points with the feedback you have provided to our maintenance and breakfast department.

4/10 Poor

Jenifer

Disliked: Cleanliness, property conditions & facilities
Pictures did not match the reality of this hotel. First of all, the hotel is right in the middle of 3 highway intersection so... it's very noicy and you won't get any rest. The floors are so old, I heard every step of the person staying on the room on top of my room. The furniture is really old and the dheets were dtained. The hallways are so old and gross looking. The only positive side of this hotel is that the breakfast is included, but the food wasn't that good either. Don't waste your money here.
Stayed 1 night in Mar 2024
Response from GS on Mar 24, 2024
We apologize for falling short during your stay and we will definitely work hard to make improvements from the feedback you have provided us.

8/10 Good

Gabriel

Stayed 1 night in Mar 2024
Response from Gs on Mar 23, 2024
Thank you for providing us your feedback

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was wonderful. Bed comfortable, quiet, and service was awesome! So good I'm staying another night. I finally got me some really good and must needed rest.
Stayed 4 nights in Feb 2024
Response from Gs on Feb 20, 2024
It was a pleasure staying with us and pleased you enjoyed your stay with us. Looking forward seeing you back when coming to town.

8/10 Good

Crystal

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
The pool was closed and only outdoor. I didn't recieve a check out Statement. The staff was very kind and friendly
Stayed 2 nights in Feb 2024
Response from Gs on Feb 18, 2024
Thank you for providing us valuable feedback. We apologize for any inconvenience but with booking through Expedia on a prepaid reservation receipts are emailed prior to booking the reservation. We will definitely ensure to use this feedback to make improvements

10/10 Excellent

Priscilla

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good. The beds are small. The area around is ugly, I felt insecure, but we arrived in the evening, maybe it's just dark (I hope so).
Stayed 1 night in Feb 2024
Response from Gs on Feb 16, 2024
Thank you for providing us your positive feedback from your stay.

8/10 Good

Timothy

Response from Gs on Mar 23, 2024
Thank you for providing us your feedback

2/10 Terrible

Erika

Disliked: Cleanliness, staff & service, amenities
Roaches infested in my room
Stayed 3 nights in Jan 2024
Response from gs on Feb 8, 2024
We apologize for any inconvenience that occured during your stay. We will address your feedback with our pest control company to ensure they resolve the issue and properly handle this situation better

8/10 Good

Jeanne

Traveled with family
Liked: Staff & service
Decent breakfast. Comfortable beds. Property is tired, but clean. Reasonable pet fee.
Stayed 1 night in Jan 2024
Response from GS on Jan 22, 2024
Thank you for providing us valuable feedback so that we can ensure to make improvements.

10/10 Excellent

Bruce

Liked: Property conditions & facilities
Ok
Stayed 1 night in Jan 2024
Response from GS on Jan 18, 2024
thank you for providing us a positive feedback

2/10 Terrible

Karen

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Fire Alarm went off at 12:02 a.m.. Bugs coming from the alarm. We panicked, called front desk because it seemed we were the only one with the alarm sounding, only to find out the phone did not work. We immediately thought there was a fire or something. We had a pet, and we were very anxious. We ended up leaving after getting no where with the front desk. Good by Comfort Inn.
Stayed 1 night in Jan 2024
Response from GS on Jan 12, 2024
We apologize for the hotel falling short during your stay and thank you for providing us valuable feedback so that we can address your concerns with our appropriate team as well as our pest control company to resolve issues during your stay.

10/10 Excellent

Shirley

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gs on Dec 20, 2023
Thank you for providing us your positive feedback

8/10 Good

Chandler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gs on Dec 18, 2023
Thank you for providing us your feedback

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is fantastic
Stayed 2 nights in Nov 2023
Response from GS on Dec 5, 2023
thank you for providing us your feedback.

8/10 Good

Nelson E

Traveled with family
Liked: Cleanliness, staff & service, amenities
Found large bug in bathroom
Stayed 1 night in Nov 2023
Response from Ga on Nov 14, 2023
Thank you for providing us your feedback

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rundown area. Hotel needs updates
Stayed 1 night in Nov 2023
Response from Gs on Nov 11, 2023
We apologize for any inconvenience and we e will use your feedback that you have provided to ensure on making improvements.

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Hotel was nice. Staff we all very friendly. Would definitely stay again.
Stayed 4 nights in Oct 2023
Response from gs on Nov 1, 2023
We greatly appreciate your positive feedback you have given us from your recent stay.

8/10 Good

EmAuRi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GS on Oct 31, 2023
Thank you for staying with us and completing your survey.

6/10 Okay

Wayne

Traveled with partner, Traveled with pets, Traveled with family
Liked: Staff & service
Staff was nice. Room was a bit pricey.
Stayed 1 night in Oct 2023
Response from GS on Oct 22, 2023
Thank you for providing us your feedback and we will ensure to review and make improvements

10/10 Excellent

Shirley

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful.
Stayed 1 night in Oct 2023
Response from Gs on Oct 20, 2023
Thank you so much for providing us your feedback

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just little things carpet could use a cleaning in hallways and rooms that’s really about it place was good
Stayed 1 night in Oct 2023
Response from Gs on Oct 20, 2023
Thank you for providing us a positive feedback and we will ensure to address that matter also

6/10 Okay

Mary

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Service folks were great. Facility was not. Problems with toilets. Shower. Facility very dated.
Stayed 5 nights in Oct 2023
Response from Gs on Oct 18, 2023
We apologize for any inconvenience that occurred during your stay. We will address your concerns with our team to make improvements

6/10 Okay

Karen

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room was clean enough but the hotel felt overall dirty and worn out. I would not opt to stay in a Comfort Inn again.
Stayed 1 night in Oct 2023
Response from gs on Oct 15, 2023
apology for any inconvenience that occured during your stay but we will use the feedback you have provided to make improvements and properly train the staff.

10/10 Excellent

carlos

Traveled with family
Liked: Staff & service, amenities
Check in was fantastic! We were allowed to check in as soon as our room was ready.
Stayed 1 night in Oct 2023
Response from GS on Oct 15, 2023
We are pleased you enjoyed your stay and we were able to meet your requests for early check in.

10/10 Excellent

Beth

Stayed 1 night in Oct 2023
Response from GS on Nov 4, 2023
Thank you for providing us a positive feedback

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. While traveling needed a place to stay. Though it showed a little wear and tear it was repaired and kept up nicely. Staff was very nice and it came with a nice breakfast. 8 miles from the highway so close, clean and quiet. The price was great. Its not the Ritz but an excellent value. I will stay again next time I pass thru.
Stayed 1 night in Oct 2023
Response from Gs on Oct 10, 2023
We definitely appreciate your compliments of our property and value your stay.

4/10 Poor

Jason

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Hampton Inn instead
Start with the stained carpets and musty-dingy odors in the room. The towels are thread-bare and stained. I woke to discover small roaches in the sink and ants around the bathroom. This hotel is in desperate need of renovation.
Stayed 1 night in Oct 2023
Response from GS on Oct 6, 2023
we apologize for any inconvenience that you experience during your stay. We will address your concerns with our team to ensure we resolve and properly train the staff.

8/10 Good

Chameka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GS on Oct 1, 2023
thank you for providing us your feedback

2/10 Terrible

Jody

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad choice
Room was dirty, towels had holes, mold in bathroom. A group of people were sitting outside the entrance door in chairs drinking alcohol
Stayed 1 night in Sep 2023
Response from Gs on Sep 30, 2023
We apologize for any inconvenience that you experience during your stay and we will address your concerns with our team to ensure we address the matters diligently.

2/10 Terrible

Lesa

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
As we pulled into the parking lot, the first thing we saw was the outdoor pool. It was green, the patio furniture was broken and it looked like it should be condemned. We were concerned about the safety/security of the area and limited staff at the hotel. We left and did not spend the night. We requested a refund for our 3 night reservation. So far we have received credit for 2 nights.
Response from GS on Sep 30, 2023
We apologize for any inconvenience that you experience but we will address your concerns to ensure we address and resolve your concerns.

10/10 Excellent

Ramon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service, hope to be back again.
Stayed 3 nights in Sep 2023
Response from Gs on Sep 23, 2023
Thank you for providing us your positive feedback and pleased you enjoyed your visit.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All I can say is the customer service was great from check-in - check-out.
Stayed 1 night in Sep 2023
Response from Gs on Sep 7, 2023
Thank you for providing us your feedback

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for a quick overnight stay
The lady at the front desk who checked us in was very friendly and nice. Our bed was comfortable and our room was clean. The hotel was right off the interstate which was very convenient for my wife and I. The breakfast was good as well.
Stayed 1 night in Sep 2023
Response from gs on Sep 6, 2023
we value your positive feedback you have provided and will share it with our team as an encouragement.

6/10 Okay

Migo, Savannah

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Gs on Sep 5, 2023
Thank you for providing us your feedback and we will use that to make improvements

10/10 Excellent

Roberta

Stayed 1 night in Aug 2023
Response from Gs on Sep 7, 2023
Thank you for providing us your feedback

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for seniors. Quiet and safe environment.
Stayed 1 night in Aug 2023
Response from gs on Aug 12, 2023
thank you for providing us a positive feedback.

10/10 Excellent

Erich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from gs on Aug 12, 2023
thank you for providing us a positive feedback.

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is fine. It could really use a facelift though.
Stayed 3 nights in Jul 2023
Response from Gs on Jul 27, 2023
Thank you for providing us your feedback and we will use this to improve our service

2/10 Terrible

Walter

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not safe people drink front property can’t sweep streets light hitting the room all night I have to live 2am to road
Response from Gs on Jul 23, 2023
We apologize for any inconvenience that occurred and ensure we will use the feedback you have provided to address your concerns

4/10 Poor

Cheryl

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Gs on Jul 19, 2023
We apologize for falling short during your stay and will use the feedback you have provided to make improvements.

8/10 Good

FLOYD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Gs on Jul 4, 2023
Thank you for providing us a positive feedback

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Two stay for business
The bed was vey soft and comfortable. The old carpet was musty smelling. And I guess some of the people across the hall and beside us was smoking that strong Cannabis very Annoying. The breakfast was very good scramble eggs sausage waffles cereal and fresh fruit.
Stayed 2 nights in Jun 2023
Response from Gs on Jun 29, 2023
We greatly appreciate you providing us a positive feedback from your stay. We will address the concerns you had regarding people smoking in non-smoking facility.

8/10 Good

Kevin

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient off interstate. Room was clean and bed was comfortable. Breakfast was good.
Stayed 1 night in Jun 2023
Response from Gs on Jun 28, 2023
Thank you for providing us a positive feedback from your recent stay with us