Ratings based on 154 Verified Reviews

3.8 out of 5
87% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Mill S.C.

Easy access to S.C. State Fair

Posted Oct 15, 2017
Pros: Peice was good
Cons: Alls well
Location: Easy access to State Fair
Reserved two Queen Beds ....Instead we had one King ...Other than that everything else was good...
Comment from Hotel Management
Nov 12, 2017 by Sherry Anders, Hotel Management
Thank you for rating us a 4 out of 5 stars. We appreciate your business and hope to see you again if your in the Columbia area. Kind Regards Sherry Anders General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

A safe choice for the i1-2 night Ft Jackson stay

Posted Sep 22, 2017
There were 11 of us in 5 rooms for Graduation. The staff was pleasant, accommodations were clean and there were obvious updates to the hotel that reassured me (I'm always a bit leery of a 3.anything cause you just never know), breakfast was adequate and location was great. Ten minutes and we were at Gate 4. Both mornings. Written directions to base provided by the hotel. Hotel is surrounded by accommodations (food, gas, shopping) but not too loud for sleeping. No worries.
Comment from Hotel Management
Sep 23, 2017 by Freida, Hotel Management
I am writing to let you know how delighted we were to receive your kind words of praise concerning our property during your recent stay with us. Given the very nature of hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That’s why it’s truly rewarding when a guest recognizes our staff’s efforts, and takes the time to say “THANK YOU”. We accommodate many guests each evening, and we strive to make their night’s stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it’s only through their eyes that we can accurately assess the quality of the accommodations and services we provide. Again, let me thank you for your kind words. We’re committed to total guest satisfaction, and we look forward to your next visit.
4 out of 5
by Kim

Posted Sep 17, 2017 on Hotels
Comment from Hotel Management
Sep 23, 2017 by fortjackson, Hotel Management
I am writing to let you know how delighted we were to receive your score card results.. Given the very nature of hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That’s why it’s truly rewarding when a guest recognizes our staff’s efforts, and takes the time to say “THANK YOU”. We accommodate many guests each evening, and we strive to make their night’s stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it’s only through their eyes that we can accurately assess the quality of the accommodations and services we provide. Again, let me thank you for your kind words. We’re committed to total guest satisfaction, and we look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Passing through

Posted Sep 15, 2017
We were just there one night passing through, but it worked for our needs. Nice pool
Comment from Hotel Management
Sep 17, 2017 by Sherry Anders, Hotel Management
On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise concerning our property during your recent stay with us. Given the very nature of hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That’s why it’s truly rewarding when a guest recognizes our staff’s efforts, and takes the time to say “THANK YOU”. We accommodate many guests each evening, and we strive to make their night’s stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it’s only through their eyes that we can accurately assess the quality of the accommodations and services we provide. Again, let me thank you for your kind words. We’re committed to total guest satisfaction, and we look forward to your next visit.
5 out of 5
by Jennifer

Posted Sep 10, 2017 on Hotels
Comment from Hotel Management
Sep 17, 2017 by fortjackson, Hotel Management
On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise concerning our property during your recent stay with us. Given the very nature of hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That’s why it’s truly rewarding when a guest recognizes our staff’s efforts, and takes the time to say “THANK YOU”. We accommodate many guests each evening, and we strive to make their night’s stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it’s only through their eyes that we can accurately assess the quality of the accommodations and services we provide. Again, let me thank you for your kind words. We’re committed to total guest satisfaction, and we look forward to your next visit.
4 out of 5
by A verified traveler

Comfortable and convenient

Posted Sep 8, 2017 on Hotels
Great hotel for an overnight stop when making a long drive- right off the highway exit. Room was clean, comfortable and also included a nice breakfast. Staff was friendly.
Comment from Hotel Management
Sep 17, 2017 by fortjackson, Hotel Management
On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise concerning our property during your recent stay with us. Given the very nature of hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That’s why it’s truly rewarding when a guest recognizes our staff’s efforts, and takes the time to say “THANK YOU”. We accommodate many guests each evening, and we strive to make their night’s stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it’s only through their eyes that we can accurately assess the quality of the accommodations and services we provide. Again, let me thank you for your kind words. We’re committed to total guest satisfaction, and we look forward to your next visit.
4 out of 5
by Robin

Would come again..Nice

Posted Aug 30, 2017 on Hotels
Staff very nice and accommodating, good hot breakfast
Comment from Hotel Management
Sep 17, 2017 by fortjackson, Hotel Management
On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise concerning our property during your recent stay with us. Given the very nature of hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That’s why it’s truly rewarding when a guest recognizes our staff’s efforts, and takes the time to say “THANK YOU”. We accommodate many guests each evening, and we strive to make their night’s stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it’s only through their eyes that we can accurately assess the quality of the accommodations and services we provide. Again, let me thank you for your kind words. We’re committed to total guest satisfaction, and we look forward to your next visit.
3 out of 5
by John

Good overall but I am not coming back!

Posted Aug 24, 2017 on Hotels
We were in a "suite" but it was much smaller than others we have booked. The hot breakfast was solid with excellent customer service and attention by the kitchen worker. The hotel is on a very busy road and it is difficult to turn left into and out of this hotel. The room was clean and recently renovated. However, the bathroom had little in the way of storage (hooks, bars, shelves) for wet towels, etc. The wifi was acceptable with good speeds but dropped connections every 30-180 minutes on different devices used during our stay. Overall, it was a decent experience, but I would never come back to this hotel.
Comment from Hotel Management
Sep 17, 2017 by fortjackson, Hotel Management
I’m concerned about the problem you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it’s disappointing to learn that you were unhappy. Please accept my sincere apology. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you’ve raised have been addressed, and the appropriate action has been taken. Again, I want to thank you for taking the time to share your concerns with us. We look forward to serving your future lodging needs.
5 out of 5
by marketa

Posted Jul 31, 2017 on Hotels
Comment from Hotel Management
Sep 17, 2017 by fortjackson, Hotel Management
On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise concerning our property during your recent stay with us. Given the very nature of hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That’s why it’s truly rewarding when a guest recognizes our staff’s efforts, and takes the time to say “THANK YOU”. We accommodate many guests each evening, and we strive to make their night’s stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it’s only through their eyes that we can accurately assess the quality of the accommodations and services we provide. Again, let me thank you for your kind words. We’re committed to total guest satisfaction, and we look forward to your next visit.
1 out of 5
by Johnny H

No more than a two star rating.

Posted Jul 30, 2017 on Hotels
Room was a former smoking rood. Carpet dirty and smelled bad.
Comment from Hotel Management
Sep 17, 2017 by fortjackson, Hotel Management
I’m concerned about the problem you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it’s disappointing to learn that you were unhappy. Please accept my sincere apology. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you’ve raised have been addressed, and the appropriate action has been taken. Again, I want to thank you for taking the time to share your concerns with us.