Posted Mar 20, 2017
We picked this hotel for a trip to South Carolina for Boot Camp graduation. Our first impression of the hotel was nice. It is in a good location near shopping and restaurants. Not to far away from the air port or Fort Jackson base. The second day of our stay we left our room at 7:30 a.m. to attend family day on base. We didn't return until around 7 that evening. Upon entering our hotel room, nothing had been cleaned. We did have fresh towels and that was it. Nothing was wiped down, beds weren't made, bathroom wasn't cleaned. I called the front desk and they said that someone would come first thing in the morning. I reiterated that I wanted my room cleaned and beds made every day of my 4 day stay. I was assured this would happen. The next morning we left again at 7:30 for graduation. We stopped at the desk to let them know that we were leaving and wanted our room cleaned. We returned to our room around 3:30 and this time our beds were half made and we had towels. Again nothing was cleaned. Surfaces were sticky, mirrors dirty, beds not made, not vacuumed etc...We called the front desk and they said that they would send someone up. We had dinner plans at 5:30 and hoped to shower and relax. We sat in the lobby while our room was "cleaned". We were told by the housekeeper that they ran out of clean linen so they saved our room for last. I'm not sure why????