Ratings based on 343 Verified Reviews

3.0 out of 5
49% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from middletown ct

Not good

Posted Nov 24, 2017
I am leaving here to take my husband to the ER to get his back checked he can't straighten up after sleeping. I didn't sleep keep tossing and turning. Back hurts. Sorry won't come back again
Comment from Hotel Management
Nov 29, 2017 by Management, Hotel Management
Thank you for being our guest and for taking time to leave feedback We sincerely apologize for the problems you encountered with the comfort of the bed in your room. We have shared your comments with our engineering department, and we are looking into the issue so that we can correct it. Thank you for your valuable feedback, as well as taking the time to post a review. We hope to have the opportunity to be of service to you the next time you are in our area. Hotel Management
3 out of 5
by A verified traveler from Columbia

Smokey

Posted Oct 26, 2017
I got to my room and room numbers were missing off several doors. Once I got in the room it smelled like smoke I couldn't stop sneezing. I was given another room. The front desk lady was so polite and nice but, I wouldn't stay again
Comment from Hotel Management
Oct 28, 2017 by Hotel Management, Hotel Management
We appreciate your stay and for taking the time to leave feedback. Although you loved the service provided by our front desk associate, we are sorry for the smoke odor you experienced and the inconvenience it caused. Our housekeeping team has been informed about the same so that corrective actions are taken. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Oct 9, 2017
Staff pleasant - dish ware extremely dirty with globs of dried ketchup on two dishes and utensils unclean. Breakfast offering was disappointing - bare minimum and coffee Island offered no milk or half and half - only powdered stuff that was flavored with sugar or vanilla. No milk both mornings! Would never go back or recommend.
Comment from Hotel Management
Oct 11, 2017 by Hotel Management , Hotel Management
A well-maintained room sets up the tone for a good stay, and we apologize this wasn’t your experience. We understand your frustration with regards to having a clean room so your feedback has been taken seriously and is shared with our housekeeping team to ensure they step up their game to deliver much better services moving forward. Please give us another chance to showcase you our improved side in the near future. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from columbia maryland

Posted Oct 8, 2017
In a very nice area hotel staff has been great, here for work.
Comment from Hotel Management
Oct 9, 2017 by Hotel Management, Hotel Management
Jared, thank you for staying at Extended Stay America and for sharing your experience. We are thrilled to know you loved our location and that you enjoyed our friendly service. I’ll be sure to share your compliments with my entire staff and all of us look forward to welcoming you back soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Good location and environment.

Posted Sep 26, 2017
Pros: Nearness to grocery store, bank, gas station and other daily needs
Cons: Thorough check on taps in bathroom and kitchen.
Location: Accessibility to other parts of the state including airports. 5 to 10 minutes walking distance to a mini shopping area.
Great experience. I will definitely go back whenever I am in Maryland
Comment from Hotel Management
Sep 27, 2017 by Hotel Management, Hotel Management
Thank you for sharing your experience at Extended Stay America. We are glad to know you loved the convenience of our location and had a wonderful time here. We appreciate you being our guest and look forward to many more visits from you. Sincerely, Hotel Management
1 out of 5
by Debra

The WORST!!

Posted Sep 15, 2017 on Hotels
This is the worst!! The room smelled. The fitness center was horrible. No towels, no disinfectant to wipe down machines , no water and the heat went up to 80 degrees. Need I say more. Would never recommend these hotels.
Comment from Hotel Management
Sep 17, 2017 by Manager, Hotel Management
Debra, I apologize for the disappointing stay you had with us. We're sorry you experienced so many difficulties during your stay with us. Our management team is taking steps to ensure future guests do not encounter the same issues. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

clean hotel close the the freeway

Posted Aug 30, 2017
Pros: clean
Cons: n/a
Location: close to all amenities
was there for 2 nights and have no complaints. Hotel was clean, convenient and well-priced
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Thank you for staying at Extended Stay America. We are delighted to read you loved our convenient location and well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Terrible hotel

Posted Aug 29, 2017
Rooms were grungy. A/C didn't work in two rooms. We were hot and miserable all night.
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Mike, please accept my personal apology as well every assurance we will be working to address the concerns you outlined. I have shared your feedback with my housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another opportunity to better meet your expectations in the near future. Sincerely, General Manager
1 out of 5
by A verified traveler

Never again

Posted Aug 24, 2017
Rude staff Lacks cleanliness Building insecure at night Night staff too busy flirting with patrons to do their job correctly House keeping does not keep tontheir schedule
Comment from Hotel Management
Aug 26, 2017 by General Manager  , Hotel Management
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced from our staff, and we hope you will accept our sincerest apology for what transpired. I will share your concern with my team members and will ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, General Manager
5 out of 5
by lawrence

great for the price

Posted Aug 21, 2017 on Hotels
I have stayed at this location before. It is conveniently located off of RT 100, close to 95, and has the basic needs for a trip.
Comment from Hotel Management
Aug 23, 2017 by Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know our location was ideal for your needs and that you also found us to be of a good value in the area. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, General Manager