Ratings based on 321 Verified Reviews

2.9 out of 5
50% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

clean hotel close the the freeway

Posted Aug 30, 2017
Pros: clean
Cons: n/a
Location: close to all amenities
was there for 2 nights and have no complaints. Hotel was clean, convenient and well-priced
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Thank you for staying at Extended Stay America. We are delighted to read you loved our convenient location and well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Terrible hotel

Posted Aug 29, 2017
Rooms were grungy. A/C didn't work in two rooms. We were hot and miserable all night.
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Mike, please accept my personal apology as well every assurance we will be working to address the concerns you outlined. I have shared your feedback with my housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another opportunity to better meet your expectations in the near future. Sincerely, General Manager
1 out of 5
by A verified traveler

Never again

Posted Aug 24, 2017
Rude staff Lacks cleanliness Building insecure at night Night staff too busy flirting with patrons to do their job correctly House keeping does not keep tontheir schedule
Comment from Hotel Management
Aug 26, 2017 by General Manager  , Hotel Management
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced from our staff, and we hope you will accept our sincerest apology for what transpired. I will share your concern with my team members and will ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, General Manager
1 out of 5
by A verified traveler

Gross

Posted Jul 19, 2017
The hotel was dirty and gross. The hallway was visibly dirty and the room I stayed in had marker on the walls, phone and light switches.
Comment from Hotel Management
Jul 21, 2017 by General Manager , Hotel Management
Thank you for your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
3 out of 5
by A verified traveler

It's adequate for an Extended Stay

Posted Jul 12, 2017
The hotel advertises a fitness room. It doesn't have one. It is generally clean. The staff claims that your room will be cleaned every 7 days. This did not happen. Overall, not a bad place to stay for an extended period of time. It's in a decent neighborhood with a grocery store nearby. It's adequate. Nothing more.
Comment from Hotel Management
Jul 14, 2017 by General Manager, Hotel Management
Thank you for sharing this review of your stay. We are glad you were overall pleased with your visit. However, please accept our sincere apology for the lack of attention giving by our housekeeping team. We will share your concerns with the respective department in an effort to improve our service delivery going forward. We appreciate your business, and hope you will come back and see us again so that we can make it up to you. Sincerely, General Manager
4 out of 5
by Lamar

Posted Jun 25, 2017 on Hotels
Comment from Hotel Management
Jun 28, 2017 by Manager, Hotel Management
Lamar, thank you for being our guest at Extended Stay America - Columbia - Columbia Parkway. We appreciate you giving us a nice rating and are glad you were overall pleased with your experience with us. Thanks for your business. We hope to see you again soon. Sincerely, General Manager
4 out of 5
by Jodi

Looks good/ feels good?

Posted Jun 19, 2017 on Hotels
The room was nice, freshly updated. I really liked the shower. It had a deep tub, which was unexpected. The service was great. The bed was uncomfortable and flimsy pillows. The morning breakfast was very minimal.
Comment from Hotel Management
Jun 21, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Columbia - Columbia Parkway. We are pleased to know you were impressed with your room and our service. We also appreciate your observations and will be sure to share it with the respective teams as we plan any future changes. It was our pleasure hosting you, and we hope to have the opportunity to serve you better in the future. Sincerely, General Manager
5 out of 5
by Paul

Posted Jun 12, 2017 on Hotels
great
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
Paul, thank you for staying at Extended Stay America - Columbia - Columbia Parkway. We are delighted to know you thoroughly enjoyed your visit. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
3 out of 5
by A verified traveler

It could be better!!!!

Posted Jun 4, 2017 on Hotels
The complimentary breakfast should be defined as very limited when it consists of coffee, packaged muffins, granola bars, and packets of oatmeal. The room was ready 5 minutes before our arrival at 5pm when the check in time is listed as 3pm. When we arrived the floor was sticky and the help had failed to put a new roll of toilet paper on the roll when it was completely empty. The above reasons influenced my lack of smiley faces.
Comment from Hotel Management
Jun 7, 2017 by Manager, Hotel Management
You are correct, we can and will do better. We are sorry for the disappointing visit you had and for the lack of detail by our housekeeping department. It is always our intention to create a home away from home environment for our guests to enjoy so they will leave completely satisfied. We would like an opportunity to regain you confidence in our hotel and our brand, so it is our hope to be your hotel of choice the next time you are in the Columbia area. Thank you, General Manager
2 out of 5
by A verified traveler from Atlanta, GA

Posted May 23, 2017
Pros: Nothing
Cons: Tear it down and start over. At minimum, gut the interior and due a complete remodel so you can raise rates to keep out the riffraff.
Location: Boring location. I was there to visit family. Chick-fil-A was packed on Saturday night - cars spilling into the street. Obviously nothing better to do
My first impression of the hotel was that it was dangerous. We saw a group of loud, rough-looking men drinking beer in the parking lot, where they had pizza delivered to their pickup truck. The garbage can near the side entrance was overflowing with more beer cans. Inside, the lobby was dim and shabby. There was no breakfast buffet, as promised in the Expedia listing. Instead, they had thermoses of lukewarm coffee and a basket of old muffins and granola bars. Our room was a studio with a small kitchen and two double beds. We only stayed two nights and didn't use the kitchen, but I was surprised to see that if you wanted dishes, etc., you had to get them from the front desk. I assume this was to deter theft, which says a lot about the clientele. The room was clean but shabby. The tub faucet leaked, there was no stopper, and there was a discolored ring around the drain (probably due to copper in the water). The towels were very thin and were not replaced on our second day, nor were the beds made (let alone the sheets changed). As the name implies, this is an extended stay hotel and housekeeping only comes once a week. Because the residents cook in their rooms, there were some truly awful smells in the hallways. Quite a few of the residents like to stay up late and they can get very loud.
Comment from Hotel Management
May 25, 2017 by General Manager , Hotel Management
Thank you for the candid review. We want every guest who stays with us to have a comfortable stay and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. We would like to mention that our brand standards require us to make kitchenware items available at the front desk rather than leaving them in the room. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager