Ratings based on 330 Verified Reviews

3.0 out of 5
51% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Oct 9, 2017
Staff pleasant - dish ware extremely dirty with globs of dried ketchup on two dishes and utensils unclean. Breakfast offering was disappointing - bare minimum and coffee Island offered no milk or half and half - only powdered stuff that was flavored with sugar or vanilla. No milk both mornings! Would never go back or recommend.
Comment from Hotel Management
Oct 11, 2017 by Hotel Management , Hotel Management
A well-maintained room sets up the tone for a good stay, and we apologize this wasn’t your experience. We understand your frustration with regards to having a clean room so your feedback has been taken seriously and is shared with our housekeeping team to ensure they step up their game to deliver much better services moving forward. Please give us another chance to showcase you our improved side in the near future. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from columbia maryland

Posted Oct 8, 2017
In a very nice area hotel staff has been great, here for work.
Comment from Hotel Management
Oct 9, 2017 by Hotel Management, Hotel Management
Jared, thank you for staying at Extended Stay America and for sharing your experience. We are thrilled to know you loved our location and that you enjoyed our friendly service. I’ll be sure to share your compliments with my entire staff and all of us look forward to welcoming you back soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Good location and environment.

Posted Sep 26, 2017
Pros: Nearness to grocery store, bank, gas station and other daily needs
Cons: Thorough check on taps in bathroom and kitchen.
Location: Accessibility to other parts of the state including airports. 5 to 10 minutes walking distance to a mini shopping area.
Great experience. I will definitely go back whenever I am in Maryland
Comment from Hotel Management
Sep 27, 2017 by Hotel Management, Hotel Management
Thank you for sharing your experience at Extended Stay America. We are glad to know you loved the convenience of our location and had a wonderful time here. We appreciate you being our guest and look forward to many more visits from you. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

clean hotel close the the freeway

Posted Aug 30, 2017
Pros: clean
Cons: n/a
Location: close to all amenities
was there for 2 nights and have no complaints. Hotel was clean, convenient and well-priced
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Thank you for staying at Extended Stay America. We are delighted to read you loved our convenient location and well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Terrible hotel

Posted Aug 29, 2017
Rooms were grungy. A/C didn't work in two rooms. We were hot and miserable all night.
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Mike, please accept my personal apology as well every assurance we will be working to address the concerns you outlined. I have shared your feedback with my housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another opportunity to better meet your expectations in the near future. Sincerely, General Manager
1 out of 5
by A verified traveler

Never again

Posted Aug 24, 2017
Rude staff Lacks cleanliness Building insecure at night Night staff too busy flirting with patrons to do their job correctly House keeping does not keep tontheir schedule
Comment from Hotel Management
Aug 26, 2017 by General Manager  , Hotel Management
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced from our staff, and we hope you will accept our sincerest apology for what transpired. I will share your concern with my team members and will ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, General Manager
4 out of 5
by Thamar

Posted Jul 22, 2017 on Hotels
Comment from Hotel Management
Jul 23, 2017 by Manager, Hotel Management
Thamar, many thanks for taking the time to post your online review. It’s a pleasure knowing you enjoyed being with us. On behalf of everyone here at Extended Stay America - Columbia - Columbia Parkway we invite you to visit us again! Sincerely, General Manager
5 out of 5
by Janet

Posted Jul 19, 2017 on Hotels
Comment from Hotel Management
Jul 21, 2017 by Manager, Hotel Management
Janet, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Columbia - Columbia Parkway and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
1 out of 5
by A verified traveler

Gross

Posted Jul 19, 2017
The hotel was dirty and gross. The hallway was visibly dirty and the room I stayed in had marker on the walls, phone and light switches.
Comment from Hotel Management
Jul 21, 2017 by General Manager , Hotel Management
Thank you for your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
4 out of 5
by Catherine

Extended Stay Columbia

Posted Jul 16, 2017 on Hotels
I drove from Philadelphia to see a show at Merriweather and just needed a room for the night. I was only there to sleep, but the staff were helpful and friendly, and my room was clean, quiet, and comfortable. Definitely a very good value. Easy to find.
Comment from Hotel Management
Jul 18, 2017 by Manager, Hotel Management
Catherine, thank you for choosing Extended Stay America - Columbia - Columbia Parkway while here for an event. We are glad to know you were impressed not only with our courteous associates and your well-appointed room but also with the value we offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager