Ratings based on 265 Verified Reviews

3.4 out of 5
60% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Needs rennovation

Posted Feb 21, 2018
Pros: Close to Columbia Parkway.
Cons: Renovation. Fog out gym window.
Location: Black flag brewery not too far away. Pho Dat Thanh is a good Vietnamese restaurant if you are so inclined.
The gym has a direct view of the front desk. If you plan to work out, everyone who checks in will get to watch you. They should fog up the glass there and perhaps have some more equipment. The rooms were in need of a face lift.
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbia Gateway

Posted Dec 18, 2017
Nice place to stay for extended time. Very quiet and clean. Staff is very nice and accomodating.
Comment from Hotel Management
Dec 19, 2017 by Hotel Management, Hotel Management
Many thanks for choosing Extended Stay America on your visit to our city. It was a pleasure to know you liked our well-maintained property and were delighted with the service of our courteous staff. Your compliments will be shared with the team for a good job done. It was a pleasure to have you as our guest, and we look forward to welcoming you on your future stay. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbia, Maryland

Affordable

Posted Dec 17, 2017
The hotel location was perfect and the staff was A+. It’s almost 2018 and the hotel could use a well needed renovation. The location is in a good place, but the hotel need to compliment its location.
Comment from Hotel Management
Dec 18, 2017 by Hotel Management , Hotel Management
Thanks for being our guest at Extended Stay America. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Very spacious Hotel

Posted Dec 4, 2017
Cons: The breakfast.
Friendly staff, comfortable and spacious room. Was expecting breakfast but there was only coffee and breakfast bars though.
Comment from Hotel Management
Dec 5, 2017 by Hotel Management , Hotel Management
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2017
Quality service. Clean accommodating room. The reception staff was very kind and professional.
Comment from Hotel Management
Dec 4, 2017 by Hotel Management, Hotel Management
We appreciate your kind review of Extended Stay America. Thanks for commenting on your stay and confirming that you liked the quality of our service as it made your visit a great one. On behalf of our team, we thank you for recognizing our efforts, and we look forward to serving you again soon. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Columbia Maryland

It's just ok...

Posted Dec 3, 2017
My room was clean and a nice size... it was just out dated...
Comment from Hotel Management
Dec 3, 2017 by Hotel Management, Hotel Management
Thank you for being a guest at our hotel. We are pleased to know you had a pleasant visit and were impressed with the comfort of your room. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Nov 28, 2017
I can smell marijuana and it's a bit old but its clean.
Comment from Hotel Management
Nov 29, 2017 by Management, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
5 out of 5
by Kimberly from Edisto Island, SC

Pretty good and great for working away from home!

Posted Nov 21, 2017 on Hotels
Easy to check in, coffe is good, staff recognize you, easy going; only thing is people smoke... and the smoking area needs to be a little more enforced at night..... I know that can be difficult to do.
Comment from Hotel Management
Nov 23, 2017 by Manager, Hotel Management
Kimberly, it was our pleasure having you as our guest at Extended Stay America. We are delighted to read you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Thank you again for taking time to write about your stay. We hope to welcome you back soon! Sincerely, Hotel Management
3 out of 5
by Matthew

Posted Nov 18, 2017 on Hotels
Comment from Hotel Management
Nov 20, 2017 by Manager, Hotel Management
Matthew, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from salem,oregon

Nice hotel, close to everything

Posted Nov 18, 2017
Had a wonderful time in Baltimore and enjoyed my stay at the hotel :)
Comment from Hotel Management
Nov 18, 2017 by Hotel Management , Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the convenience of our location. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management