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Reviews of Fairfield Inn and Suites by Marriott Columbia

2.5 out of 5
Fairfield Inn and Suites by Marriott Columbia
120 Blarney Dr, Columbia, SC

Reviews

7.8

Good

Rating 10 - Excellent. 467 out of 1001 reviews" "
Rating 8 - Good. 243 out of 1001 reviews" "
Rating 6 - Okay. 108 out of 1001 reviews" "
Rating 4 - Poor. 83 out of 1001 reviews" "
Rating 2 - Terrible. 100 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like this property.
Stayed 1 night in Mar 2024
Response from Michelle on Mar 28, 2024
Sorry you didn't have a good experience.

6/10 Okay

Kelly

Disliked: Staff & service
Stayed 5 nights in Mar 2024
Response from Michelle on Mar 28, 2024
Thank you for choosing Marriott Fairfield

6/10 Okay

John

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
TV did not work!!!
Stayed 1 night in Mar 2024
Response from Michelle on Mar 28, 2024
Sorry for the inconvenience.

4/10 Poor

Heather

Traveled with partner
Disliked: Staff & service, amenities
I got the room because of the jaccuzzi suite and that is NOT what I got so I paid 200. for nothing. Then the lady had an attitude and didnt give any information. NO wifi and no phone in room that worked . I did not get wjat I paid for
Stayed 1 night in Mar 2024
Response from Michelle on Mar 17, 2024
So sorry you had a bad experience. We hope you give us the opportunity to serve you again.

8/10 Good

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay in my room was nice except the first night with other noisy occupants. The rest of the stay was beautiful. It looked like it was being renovated so some upgrades must have been happening. Otherwise it was a great stay.
Stayed 3 nights in Feb 2024
Response from Michelle on Mar 5, 2024
So glad you enjoyed your day. My apologies for the noisy neighbors.

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
Comfy beds. Pet friendly. Great breakfast choices
Stayed 1 night in Feb 2024
Response from Michelle on Mar 5, 2024
Thanks! We appreciate your business!

10/10 Excellent

Laura, Johns Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michelle on Feb 29, 2024
Thank you for choosing Marriott Fairfield Northeast!! We appreciate you!!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michelle on Feb 29, 2024
Thank you for choosing Marriott Northeast!!

10/10 Excellent

Talisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Jan 2024
Response from Michelle on Jan 30, 2024
Thanks!

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice employee's, clean
Stayed 4 nights in Jan 2024
Response from Michelle on Jan 30, 2024
Thanks!

10/10 Excellent

Delilah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Michelle on Jan 30, 2024
Thanks!

10/10 Excellent

Mark

Going through remodel.
Stayed 1 night in Jan 2024
Response from Michelle on Jan 30, 2024
Thanks!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist Wanda was pleasant and helpful, the room exceeded our expectations and the complimentary breakfast was excellent. A pleasure to stay at this hotel.
Stayed 1 night in Jan 2024
Response from Michelle on Jan 19, 2024
Thank you

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michelle on Jan 16, 2024
Thank you!

10/10 Excellent

Jesus

Response from Michelle on Feb 12, 2024
Thanks for staying with us. We appreciate you!

10/10 Excellent

Mirna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Heather N., -TFA on Dec 28, 2023
Thank you for taking the time to leave us a 5/5 review. We hope to welcome you back soon.

8/10 Good

Gabriela, FPO

Stayed 1 night in Dec 2023
Response from Heather N., -TFA on Dec 28, 2023
Thank you for taking the time to leave us a review. We hope you choose to stay with us again in the future.

10/10 Excellent

Marcie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great location.
Stayed 2 nights in Dec 2023
Response from Heather N., -TFA on Dec 28, 2023
Thank you Marcie for taking the time to leave us feedback. It makes our day to hear positive feedback. Thank you for choosing us and we hope to welcome you back again in the future.

2/10 Terrible

Jose

Disliked: Staff & service, property conditions & facilities
The hotel was leaking
Stayed 3 nights in Dec 2023
Response from Heather N., -TFA on Dec 28, 2023
Thank you Jose for taking the time to leave us feedback on your stay. We sincerely apologize for any inconveniences that you endured during your stay with us. We are happy to share with you that we are undergoing renovation and hope that you give us another chance in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Columbia SC stay
Horace was a pleasure to work with getting me checked in. Everyone was friendly and great.
Stayed 1 night in Dec 2023
Response from Heather N., -TFA on Dec 28, 2023
Hello James,Thank you for taking the time to leave us feedback on your stay. We are excited to hear what an ease check-in was with Horace. Your experience is exactly what we wish everyone would get to experience while staying with us. We hope to welcome you again in the future.

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities
This property is very nice to go to. The staff are friendly and helpful. It works well for us here to be able to see our daughter at the University of South Carolina.
Stayed 1 night in Dec 2023
Response from Heather N., -TFA on Dec 28, 2023
Hello Edward,Thank you for taking the time to leave us feedback on your stay. We are excited to hear how convenient our location is for your needs. We hope to welcome you back soon.

8/10 Good

Silvia

Liked: Staff & service, property conditions & facilities
Very nice; clean and good service; I just don’t like the street entrance is too dark
Stayed 1 night in Dec 2023
Response from Heather N., -TFA on Dec 28, 2023
Hello Silvia,Thank you for taking the time to leave us a review. We appreciate your feedback as it helps us learn and grow. We hope to see you again soon.

10/10 Excellent

Angel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great employees
Stayed 3 nights in Dec 2023
Response from Heather N., -TFA on Dec 28, 2023
Dear Angel,Thank you for taking the time to leave us feedback on your stay. I am glad our team was able to provide you with excellent service. We hope you choose to stay with us again in the future.

10/10 Excellent

Earnest

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast
Hotel and staff were great. Only issue was during tha breakfast buffet, and it wasnt the hotels fault. Should maintain a staff member to monitor and ensure cleanliness. On day one breakfast my wife and I witnessed a young adult fill his plate with his hands vs the provided tongs. On day two breakfast we witnessed the same thing but it was the children of a family who used their hands again...on day two my wife and i decided to eat breakfast elsewhere because the kids had runny noses and the thought of their musus filled hands in the food was disgusting.
Stayed 2 nights in Dec 2023
Response from Heather N., -TFA on Dec 28, 2023
Thank you Earnest for taking the time to leave us feedback. We sincerely apologize for your breakfast experience during your stay. Cleanliness is very important to us and your feedback helps to ensure that no areas go unnoticed. We hope you choose to stay with us again in the future.

8/10 Good

Margaret

Business traveler
Liked: Staff & service, amenities
I had a recent total knee. The toilet was Solon to ground it was difficult to use. Needs remodeling
Stayed 1 night in Dec 2023
Response from Michelle on Dec 11, 2023
We are currently under renovation.

10/10 Excellent

dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of the room and the breakfast but mostly the staff. Excellent service.
Stayed 1 night in Dec 2023
Response from Michelle on Dec 5, 2023
Thank you!

10/10 Excellent

Charmaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and very friendly morning staff
Stayed 3 nights in Nov 2023
Response from Michelle on Dec 5, 2023
Thank you!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Michelle on Dec 5, 2023
Thank you

2/10 Terrible

Jim

Traveled with family
Goodbye Marriott - Hello Hilton
Card key lock out 5 times over 3 days. No room phone to call desk. Desk staff with attitude we felt they couldn't care less. Noisy room next to interstate (emergency vehicles, trucks and traffic. Noisy neighbors overhead. Maintenance and breakfast staff were consoling and actually seemed interested in us. While the mgr and clerks were NOT.
Stayed 3 nights in Nov 2023
Response from Michelle on Dec 5, 2023
Good morning, We offered to change your room several times during your stay, and you declined the offer. As stated in your case you said you were a lifetime Marriott member, but you booked through Expedia, so your profile was not available to us. Also, I discounted 2 nights of your stay before you left property for the inconveniences you encountered during your visit. I wish you the best of luck in your future travels.

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, comfortable beds, very friendly and helpful staff. Best breakfast we’ve had at a hotel, and Gigi was so kind and attentive. She baked delicious scones and various egg dishes, and talked to the guests as she offered her baked items. Great stay!
Stayed 3 nights in Nov 2023
Response from Michelle on Dec 5, 2023
Thank you!

10/10 Excellent

matt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was unassumingly quiet, our room faced a grove of trees that blocked out any light or noise pollution. The bed was super comfortable, and I slept deep and the best in a long time! The staff was attentive and benchmarked my expectations for customer service.
Stayed 3 nights in Nov 2023
Response from Michelle on Dec 5, 2023
Thank you!

2/10 Terrible

Steve

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Very outdated. We stayed on the 3rd floor and as soon as we got off the elevator it reaked of cigarette smoke. Got in our room and the floors were filthy. There was leftover food in the refrigerator. They charged us for our rooms even though we already paid the entirety through hotels.com. Thank you to Mohammed from Hotels.com for correcting that, he was very professional and timely. Only good thing is the breakfast
Stayed 3 nights in Nov 2023
Response from Michelle on Dec 5, 2023
We do apologize for the unpleasant experience.

10/10 Excellent

Renald

Stayed 1 night in Nov 2023
Response from Michelle on Dec 6, 2023
Thank you!

10/10 Excellent

Kay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice!!
Stayed 3 nights in Nov 2023
Response from Michelle on Nov 12, 2023
Thank you!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Michelle on Nov 12, 2023
Thank you!

4/10 Poor

Jacqueline Alexina, Grass Valley

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Desk staff is friendly & kind, the morning catering staff Peter & GiGi are absolutely AMAZING!! The overall cleanliness of our room was horrible. Boogers & bodily excrement on the headboards, blood stains on the walls. Beds were thrown together as if a 5 year old attempted to make the beds, bed skirts were barely hanging on. It was the 2nd room we received, the first room we were assigned, was saturated in animal urine. Maybe they are short staffed with a cleaning crew? We were denied a discount and another room. We purchased Clorox wipes to sanitize the room & reWashed all the bedding before sleeping. Even the bedding was not clean!!
Stayed 4 nights in Nov 2023
Response from Michelle on Nov 12, 2023
Sorry about your experience

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Michelle on Nov 12, 2023
Thank you!

10/10 Excellent

Jenny

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Michelle on Nov 10, 2023
Thank you!

2/10 Terrible

Peter

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience of my trip. I checked into my room at 3pm. After unpacking I went to watch tv and there was no service. I then went to call the front desk but there was no phone in the room. I proceeded to go to the front desk, advised my situation, they came to the room unable to correct the issue, moved me across the hall. After repacking and unpacking still no tv however a phone. Called the front desk reporting the problem and now someone new said that the tv has been out since Friday. In addition no insurance was provided that it would be repaired. A call to Expedia was made regarding the issue and they attempted to assist however was unable to get through. This continues for 3 hours between myself and Expedia staff. At this point it was to late to find a new hotel. At no time was I offered a discount or refund or an apology from staff. In addition to my issue the reason I couldn’t speak to the manager as the line was 8-10 people deep with people looking for tv, bath towels and other complaints. This experience was/is so bad that I just changed my flight home instead of staying again in a Charlotte location that I enjoyed for the extra night. I am staying here for my son’s competition of US Army boot camp. The time I spent looking for help with my stay could have been spent with family. I am requesting a phone call follow up regarding this event. In addition I find it unsafe to have no phone in a room on the forth floor in the event of a fire. My #5087266189
Stayed 1 night in Nov 2023
Response from Michelle on Nov 10, 2023
So sorry for your experience

4/10 Poor

Jessica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Michelle on Nov 10, 2023
Thank you for choosing Fairfield Marriott

8/10 Good

Carolyn S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our rooms had a coffee pot that had left over coffee in it that was full of mold. In the drawer od the other room there was 2 dirty diapers. A Lso had to have the keys to door reset twice. People in the breakfast area were quite friendly and helpful. Overall it was a good place to stay.
Stayed 3 nights in Oct 2023
Response from Michelle on Nov 3, 2023
Thank you!

10/10 Excellent

Reina

Stayed 1 night in Oct 2023
Response from Michelle on Oct 31, 2023
Thanks

10/10 Excellent

ELLIOT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 6 nights in Oct 2023
Response from Michelle on Nov 3, 2023
Thank you!

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean!! Excelente breakfast.. loved it.
Stayed 2 nights in Oct 2023
Response from Michelle on Oct 31, 2023
Thank you!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Michelle on Oct 31, 2023
Thanks

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kitchen staff (Gigi & Peter) were very friendly and make it feel like a Bed & Breakfast . They even had fresh baked scones . Mmmmm
Stayed 4 nights in Oct 2023
Response from Michelle on Oct 31, 2023
Thank you

10/10 Excellent

Sir Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, clean quiet and friendly.
Stayed 2 nights in Oct 2023
Response from Michelle on Oct 31, 2023
Thank you!

2/10 Terrible

Adam

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Michelle on Oct 31, 2023
We aplogize for not meeting your expectations.

10/10 Excellent

Leanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gigi and Peter were awesome! Made us feel right at home.
Stayed 4 nights in Oct 2023
Response from Michelle on Oct 31, 2023
Thank you!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Michelle on Oct 31, 2023
Thank you!