Terrace/patio

Reviews of Hampton Inn Columbia

2.5 out of 5
Hampton Inn Columbia
3410 Clark Lane, Columbia, MO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 583 out of 887 reviews" "
Rating 8 - Good. 231 out of 887 reviews" "
Rating 6 - Okay. 47 out of 887 reviews" "
Rating 4 - Poor. 15 out of 887 reviews" "
Rating 2 - Terrible. 11 out of 887 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Derryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with lots of dining options and access to roadways. 24 hour pool and reasonable breakfast hours.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Mar 25, 2024
Thank you for the kind words. We look forward to seeing you again in the near future. Have a wonderful week.

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 8, 2024
Thank you for rating the hotel we truly do appreciate it and look forward to seeing you in the near future.

10/10 Excellent

Rae

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 8, 2024
Thank you for rating the hotel we truly do appreciate it and look forward to seeing you in the near future.

6/10 Okay

Jenna

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 8, 2024
Thank you for rating the hotel we truly do appreciate it and look forward to seeing you in the near future.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on Dec 27, 2023
Stephen, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Billy

Stayed 1 night in Dec 2023
Response from Owner on Jan 10, 2024
Billy, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

2/10 Terrible

Verified traveler

Traveled with family
Our front desk check in process took the easy way out and was not customer service focused. The hot breakfast was terrible. The banana in the to go bag was so black that it made everything taste like banana. There was no trash can in our room.
Stayed 1 night in Dec 2023
Response from Owner on Dec 18, 2023
Thank you for taking the time to review us. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

4/10 Poor

Shari

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It does not meet the Hampton Inn standards I have come to expect. Extremely run down and tired; in desperate need of a remodel.
Stayed 1 night in Nov 2023
Response from Owner on Dec 18, 2023
Thank you for taking the time to share your feedback about your recent stay, Shari. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on Dec 11, 2023
We appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was modern and clean with a nice desk area.
Stayed 1 night in Nov 2023
Response from Owner on Dec 11, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on Dec 7, 2023
Christine, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Blickhan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to quiet and safe area.
Stayed 1 night in Dec 2023
Response from Owner on Dec 5, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

6/10 Okay

Linda

Traveled with family
Just an average place to stay. nothing special and "breakfast" was starchesor reconstituted eggs.
Stayed 3 nights in Nov 2023
Response from Owner on Nov 28, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great helpful staff.
Stayed 1 night in Nov 2023
Response from Owner on Nov 29, 2023
Matthew, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Owner on Nov 14, 2023
Kenneth, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Huizhi, Florence

Stayed 1 night in Nov 2023
Response from Owner on Dec 5, 2023
Huizhi, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly
Stayed 2 nights in Nov 2023
Response from Owner on Nov 13, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Owner on Nov 13, 2023
Dora, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Karen

Stayed 1 night in Nov 2023
Response from Owner on Nov 27, 2023
Karen, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

PATRICIA

Business traveler
Liked: Cleanliness
Front desk staff was on a “break” no one available to check me out at 7 am. So I waited until she returned only to be told “I can’t print you a receipt, you booked through Expedia” Even though I paid at the hotel. Hotel was average at best. I expected better for more than $200.00/night
Stayed 2 nights in Nov 2023
Response from Owner on Nov 7, 2023
Patricia, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

6/10 Okay

Toni

Traveled with group
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Owner on Nov 7, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Owner on Nov 6, 2023
Susan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Tonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FAntastic quick stay !
Fantastic hotel, wonderful front desk personnel. We arrived late and left early am....everyone was top notch...
Stayed 1 night in Oct 2023
Response from Owner on Oct 26, 2023
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homecoming Weekend at Mizzou
I was in Columbia visiting my college-aged son. I've stayed at several hotels in the last 4 years, and surprisingly, I haven't stayed here. Without question, this is the best one so far! Customer service was friendly and authentic - shout out to Gena, who was so friendly & welcoming. I liked it so much that I canceled my reservation at a different hotel for graduation weekend and rebooked my stay here. The rooms, food, and service were all wonderful!
Stayed 2 nights in Oct 2023
Response from Owner on Oct 26, 2023
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

6/10 Okay

Linda

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Owner on Oct 27, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 Good

brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very good. Parking is meant for cars not trucks. Dining options are primarily fast food. Traffic on Clark is horrible.
Stayed 2 nights in Oct 2023
Response from Owner on Oct 25, 2023
Brian, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Dale

Stayed 1 night in Oct 2023
Response from Owner on Oct 20, 2023
Dale, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Baffour

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Owner on Oct 19, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Jack, Orange Village

Traveled with partner
Liked: Cleanliness, staff & service
Clean, friendly staff
Stayed 1 night in Oct 2023
Response from Owner on Oct 16, 2023
Jack, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Game weekend bonus!
Great game weekend stay. Clean, safe, friendly staff. Breakfast one of best hotel breakfasts we’ve had since pandemic. Would stay here again.
Stayed 2 nights in Sep 2023
Response from Owner on Oct 11, 2023
David, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Owner on Oct 11, 2023
Matthew, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Very convenient location next to restaurants. Quiet despite being next to the highway. Clean and comfortable. Good breakfast. Will stay again when in the area.
Stayed 1 night in Sep 2023
Response from Owner on Oct 2, 2023
Melissa, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Edward

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful desk clerk!!
Stayed 1 night in Sep 2023
Response from Owner on Sep 28, 2023
Edward, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Owner on Sep 20, 2023
Linda, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Kathy J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Owner on Sep 20, 2023
Kathy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Lori

Stayed 1 night in Sep 2023
Response from Owner on Oct 4, 2023
Lori, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Winter

Traveled with partner
Liked: Cleanliness, staff & service
The staff is friendly and nice. Even when we were late for breakfast they let us in to grab some food. I appreciate how they don't waste the leftover breakfast when it's still good and hot.
Stayed 2 nights in Sep 2023
Response from Owner on Sep 14, 2023
Winter, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
2nd floor room had a strong pet odor. Seemed to have an event each night of the stay... car alarm, fire alarm, just in time to ruin a good night's sleep. Never again!
Stayed 2 nights in Sep 2023
Response from Owner on Sep 13, 2023
Thank you for taking the time to share your feedback with us about your stay. We strive to provide a relaxing environment free of distractions and apologize for the noise that you experienced. Please feel free to reach out to the hotel directly if you would like to discuss this issue further offline. We hope to have you back soon.

6/10 Okay

Jonathan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Owner on Sep 11, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greta stay!
The friendliest staff checked us in and we’re SO helpful! I had 7 rooms reserved for a soccer team and the perks (24 hr fitness and pool) were perfect for our group! Rooms were clean and comfortable, breakfast was pretty good and again, the staff was great! Definitely plan to stay here again when we travel through Columbia!
Stayed 2 nights in Sep 2023
Response from Owner on Sep 9, 2023
Melissa, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for our needs.
Stayed 1 night in Sep 2023
Response from Owner on Sep 9, 2023
Susan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Owner on Sep 7, 2023
Amy, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 Okay

Greg

Traveled with group
Staff at check in could be more professional on appearance and demeanor. The room did not meet the expectations of a typical Hampton Inn. Dirty bathroom and walls.
Stayed 1 night in Sep 2023
Response from Owner on Sep 7, 2023
Greg, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick check in process. Room was clean. Overall property was very clean.
Stayed 1 night in Aug 2023
Response from Owner on Sep 4, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Marilyn

Liked: Staff & service, room comfort
Comfortable. Carpets in hallways need cleaned etc. Needs cleaned. Details.
Stayed 1 night in Aug 2023
Response from Owner on Sep 4, 2023
Marilyn, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 Good

greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Owner on Sep 1, 2023
Greg, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

TANNA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Owner on Aug 30, 2023
Tanna, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Paul

Liked: Staff & service
Nothing special. Hampton Inns have become a poorly kept low end brand for Hilton.
Stayed 1 night in Aug 2023
Response from Owner on Aug 29, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Richard A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Owner on Aug 28, 2023
Paul, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
Check-in was annoying due to the room not being available after check-in hours. After getting checked in the hotel was fine. Breakfast was good and loved the 24-hour access to the pool.
Stayed 1 night in Aug 2023
Response from Owner on Aug 23, 2023
Mary, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!