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Reviews of Hampton Inn St. Louis - Columbia

2.5 out of 5
Hampton Inn St. Louis - Columbia
165 Admiral Trost Dr, Columbia, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 206 out of 378 reviews" "
Rating 8 - Good. 103 out of 378 reviews" "
Rating 6 - Okay. 30 out of 378 reviews" "
Rating 4 - Poor. 20 out of 378 reviews" "
Rating 2 - Terrible. 19 out of 378 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sejla

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always so clean and the staff is amazing
Stayed 2 nights in Mar 2024
Response from GM on Apr 19, 2024
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations. We are pleased that you enjoyed your stay with us. We have an amazing team that strives to ensure our guests receive exceptional service. Your kind words are appreciated.

2/10 Terrible

Zachary

Stayed 1 night in Mar 2024
Response from GM on Apr 19, 2024
Thank you for your feedback. We apologize that your stay was below standard. Even though we work hard to avoid these types of reviews, sometimes things don’t go according to plan. We have an amazing team that strives to ensure our guests receive exceptional service. We hope your next stay with us is above and beyond exceptional.

6/10 Okay

Adam

Traveled with partner
Disliked: Cleanliness
Not very clean, breakfast mediocre
Stayed 1 night in Mar 2024
Response from GM on Apr 19, 2024
Thank you for your feedback. We apologize that your stay was below standard. Even though we work hard to avoid these types of reviews, sometimes things don’t go according to plan. We have an amazing team that strives to ensure our guests receive exceptional service. We hope your next stay with us is above and beyond exceptional.

6/10 Okay

Misty

Disliked: Staff & service, amenities, property conditions & facilities
Door didn't close to the room, not square so you heard everything in the hall and could see out the crack. Stayed 5 days and no housekeeping. Had to get toilet paper and trash bags for the room ourselves.
Stayed 4 nights in Mar 2024
Response from GM on Mar 13, 2024
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations! I apologize for the issues you encountered during your stay, thank you for bringing the issues to our attention, I will address the issues with the appropriate department heads. Our team will work diligently to have these issues resolved.Sincerest apologies

8/10 Good

David

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Elevator was out of service during our entire 3 nights
Stayed 3 nights in Feb 2024
Response from GM on Mar 13, 2024
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations! I apologize for the elevator closure during your stay. We are working diligently to have the elevator repaired and are unfortunately at the mercy of the elevator company. We truly appreciate your feedback and understanding during this challenging time. We have an amazing team that strives to ensure our guests receive exceptional service. We hope your next stay with us is above and beyond exceptional.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, friendly staff
Stayed 1 night in Feb 2024
Response from GM on Mar 13, 2024
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations! We are pleased that you enjoyed your stay with us. We have an amazing team that strives to ensure our guests receive exceptional service. Your feedback is appreciated.

10/10 Excellent

adam

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice. Everything was clean. Great breakfast. Easy in easy out. Cool pool.
Stayed 1 night in Jan 2024
Response from GM on Mar 13, 2024
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations! We are pleased that you enjoyed your stay with us. We have an amazing team that strives to ensure our guests receive exceptional service. Your feedback is appreciated.

10/10 Excellent

Ajay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
It's neat and clean. Particularly the breakfast area. Everything is good, no negatives I have found.
Stayed 1 night in Jan 2024
Response from GM on Mar 13, 2024
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations! We are pleased that you enjoyed your stay with us. We have an amazing team that strives to ensure our guests receive exceptional service. Your feedback is appreciated.

10/10 Excellent

Wynelda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, staff were super friendly. Only hiccup was with paying for incidentals, the card reader wouldn't work. She had to run it from her side of the desk. Breakfast had lots of options and lots of space to sit and eat-- which was great because guests from 2 different weddings were there. Would recommend.
Stayed 1 night in Jan 2024
Response from GM on Mar 13, 2024
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations! We are pleased that you enjoyed your stay with us. We have an amazing team that strives to ensure our guests receive exceptional service. Your feedback is appreciated.

2/10 Terrible

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Charged Extra
I booked the room a few months ago then when I get there the room I booked wasn't what I was supposed to get. The amount went up 42.00 more than my set amount. I am very upset and will not be returning.
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Thank you for your feedback. We apologize that your stay was below standard. Even though we work hard to avoid these types of reviews, sometimes things don’t go according to plan. I did look into your reservation, and I am unsure why you were placed in a Queen room vs. the King room that was originally booked. I however can assure you that your rate was reduced from your originally quoted rate. I apologize for the issues you encountered during your stay, thank you for bringing the issues to our attention. We appreciate your feedback, and I will address the issues with the appropriate department heads.

2/10 Terrible

Timothy

Traveled with family
Disliked: Property conditions & facilities
Hotels.com Fraud
The Hotels website listed that hotel had a hot tub. That was a major factor I selected that hotel, and I paid a higher rated than other hotels for that feature. The hotel did not have a hot tub.When we arrived I was told they only had two rooms available. One the TV was broken and the other the room door could not lock.
Stayed 1 night in Dec 2023
Response from GM on Jan 1, 2024
Thank you for your feedback. We apologize for the confusion about the hot tub, thank you for letting us know, we have corrected the Expedia website and hopes this error is corrected soon. We apologize that your door closure was not working properly, it has since been repaired. We hope your next stay with us is above and beyond exceptional. We value our guests, and we will work on improving our delivery of appreciation.

6/10 Okay

Christian

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Was a good stay, but maintenence up keep can use some work. Our handheld shower head was broke and couldnt turn on. Towel hooks were dangling in the drywall. And one more pet peeve, there was no vending machines in any of the areas marked for vending. Had to make our way to the bottom floor to get a drink and snack with little option and stupid high upcharge. $3 for a 16oz soda is ridiculous when $1 would still be making a profit. Staff were nice and professional with no complaints. I booked through the app and it still took 5 minutes to get all situated. So all in all, its not the worst place ive stayed at, and if need be i would stay again. But there are things that could be worked on, such as the slow computers could be updated for a faster check in time.
Stayed 1 night in Dec 2023
Response from GM on Dec 14, 2023
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations! I apologize for the issues you encountered during your stay, thank you for bringing the issues to our attention. We appreciate your feedback, and we will address the issues with the appropriate department heads. Sincerest apologies

10/10 Excellent

KRISTAL, Brock

Stayed 1 night in Oct 2023
Response from GM on Jan 8, 2024
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations! We are pleased that you enjoyed your stay with us. We have an amazing team that strives to ensure our guests receive exceptional service. Your feedback is appreciated.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Heather

Business traveler
Liked: Room comfort
The hotel had a weird smell in the lobby and hallway. The check in process took a long time and I had already pre checked in. I had a few ants in my room and not sure how much it was really cleaned during my stay. People working there were nice just not very efficient. Overall, just ok.
Stayed 3 nights in Sep 2023

10/10 Excellent

Darrell

Stayed 3 nights in Sep 2023

2/10 Terrible

Chet

Traveled with partner
Check in manager on duty was more concerned with an up coming wedding roster than to simply check me in. I was made to wait, and wait. Many minutes went by when finally the person asking the wedding guest list questions suggested to the manager to focus her attention on checking me in. There was no call for this attitude. I felt that my choice to stay at this facility was not important. I had driven many hours and simply wanted to check into my reserved room. This was denied me for an unreasonable amount of time, in my mind. Not the best way to establish good customer relations. Will not be staying at Hampton lodging facilities down the road.
Stayed 1 night in Sep 2023
Response from Shanon Osinski on Sep 28, 2023
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations! I apologize for the issues you encountered during your stay, thank you for bringing the issues to our attention. We appreciate your feedback, and I will address the issues with the appropriate department heads.

8/10 Good

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower doesn’t have shower gel nor a tray for hand held soap. Very awkward having to hold the soap while washing without a tray to place the soap.
Stayed 2 nights in Sep 2023
Response from Shanon Osinski on Sep 28, 2023
Thank you for choosing Hampton Inn St. Louis/Columbia for your travel accommodations! I apologize for the issues you encountered during your stay, thank you for bringing the issues to our attention. We appreciate your feedback, and I will address the issues with the appropriate department heads.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Comfortable
Quiet comfortable room.
Stayed 2 nights in Sep 2023

8/10 Good

Clare, Carbondale

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice shower, very clean facility
Stayed 1 night in Sep 2023

4/10 Poor

Steve

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Smelly swamp
Our first room felt like a swamp, and had a bad odor to it. Upon being given a new room, it too was humid, but bearable. Upon our return from an event, it was still very humid, only now the odor of urine was added to it. Upon hearing dogs in the room across the hall, we could only imagine that on previous visits, our room had been peed in by dogs. Regardless, it was someone/thing's urine and we vow to never stay at this hotel again, nor any hotel that is "pet friendly."
Stayed 1 night in Sep 2023

10/10 Excellent

David

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room were clean and nice, staff very helpful and friendly, great location close from convenience stores and restaurants Only issues we felt was the smell to wet carpet on the hall ways but the rooms were clean and nice We have our dog with us and it is plenty area for walk them
Stayed 3 nights in Sep 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Hotel was clean and bright. The staff was incredibly kind and professional! The young woman who checked us in- Laura or Lauren, was fast efficient and polite. The dining room ladies were super helpful and kind and kept the buffet and coffee stocked!! Debbie went out of her way to make sure guests had what they needed. Our room was clean and the beds were super comfy. Would absolutely stay here again!
Stayed 2 nights in Aug 2023

10/10 Excellent

Alberto

Stayed 2 nights in Jul 2023

2/10 Terrible

Steve

Stayed 1 night in Jun 2023

8/10 Good

Nancy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The accommodations were great. The hot breakfast was great. The location is great. The only problem was the fact that one of the main reasons we booked this hotel was because it had a pool which our grandson and our great-neice could enjoy. A very nice, not too deep pool. We got to use it once because the 2nd day they closed it for maintenance for the entire day. I was not told at check-in that the pool would be unusable.
Stayed 2 nights in Jun 2023

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

theo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

10/10 Excellent

Cheryl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Richard

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The property was fine--not too crowded by other buildings, and with a fair amount of green space around it. But our room's heating system was a problem--it was alternately too hot and too cold no matter how we tried to use the thermostat. Finally, on our last, third night (a Sunday) I insisted something be done. The only remedy available was to change room, which the night clerk helped us do. Then the bathroom door in the new room got stuck, stranding one of us in the bathroom until that same clerk and a passing Good Samaratin with a small pliers moved the door open. I will stay somewhere else next time.
Stayed 3 nights in Apr 2023

10/10 Excellent

Marie

Stayed 1 night in Apr 2023

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to the event I was attending, Great Breakfast and friendly staff
Stayed 2 nights in Jan 2023

10/10 Excellent

London

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always the Hampton inn stop is so friendly and able to help anytime we needed something. The beds are soft the linens are always clean it's a great place to stay. I look for a Hampton inn wherever we go.
Stayed 3 nights in Mar 2023

8/10 Good

Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No issues, this is our 2nd stay and we love it here
Stayed 1 night in Mar 2023

4/10 Poor

Cheryl

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
When I booked through Expedia I asked for an accessible room. When we got there to check in they told me they didnt have any. Told me that going through a third party doesnt guarantee they have what I asked for. I guess I wont go through a third party next time!!
Stayed 1 night in Mar 2023

10/10 Excellent

Kailey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Camila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Kalita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and staff was very nice and helpful.

2/10 Terrible

Timothy

Disliked: Cleanliness
Last stay at this hotel
When we went to use the restroom and lifted up the toilet seat that was ready to fall off the top of the seat had matter on it. The clock radio was not plugged in, after plugging it in we discovered that you could not set the time and that is why it was unplugged. We were starting to relax when a group of men gathered in the patio area outside our window and proceeded to drink, loud laughing, and playing music. After three hours we called the desk as it was getting late but were told quiet hour was not until eleven and it was not even ten yet. The clerk said she would go down and ask them to quiet down some but as anyone knows that will accomplish nothing. This hotel appears to be declining, we have stayed here in the past but after this experience not again. Problems were presented to the front desk as we checked out as the manager was in a meeting. This being a Hilton family hotel I would think that it would be a better place to stay, obviously not.
Dirty toilet seat, I did check to make sure it was not paint as is visible by the clean line down the center.
Stayed 1 night in Nov 2022

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, so friendly!
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Room clean but smelled musty - not sure why. Woman working in breakfast area was exceptionally nice.
Stayed 3 nights in Sep 2022

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice hotel and the cost was very reasonable.
Stayed 1 night in Sep 2022

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Only was there one night but the staff was AMAZING!I was able to check in 2 hrs early! I was in town for a wedding so that just gave me extra time to get ready
Stayed 1 night in Sep 2022

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was truly excellent. After a bit of a mixup with my reservation, two women at the front desk went above and beyond to secure me a room, all the while chatting and making me feel very welcome. I would highly recommend this Hampton Inn.
Stayed 1 night in Sep 2022

10/10 Excellent

Rebecca

Stayed 2 nights in Sep 2022

4/10 Poor

Anupa

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bathroom not clean. Noisy
Stayed 1 night in Aug 2022