Lobby

Reviews of Hilton Garden Inn Columbia

3 out of 5
Hilton Garden Inn Columbia
3300 Vandiver Dr, Columbia, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 228 out of 418 reviews" "
Rating 8 - Good. 115 out of 418 reviews" "
Rating 6 - Okay. 37 out of 418 reviews" "
Rating 4 - Poor. 25 out of 418 reviews" "
Rating 2 - Terrible. 13 out of 418 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Scott at this property was very rude and offsetting definitely needs more training and customer service
Stayed 3 nights in Mar 2024

10/10 Excellent

Jannette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Valda, Johnson City

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, quiet, dinner and a nightcap..all in one. Not to mention my favorite oatmeal bar in the morning! Paris does it right.. Always! Hiltons don’t disappoint
Stayed 1 night in Dec 2023

10/10 Excellent

Louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here when we visit our granddaughter (a Univ. of Missouri student) staff are great, room is nice. A second chair or a small couch in the king rooms so that both guests have a comfortable place to sit.
Stayed 3 nights in Nov 2023

10/10 Excellent

Kathy J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We selected this hotel for our stay when attending a MIZZOU football game specifically because it was on the stadium bus route. It's so nice to be picked up in front of the hotel, dropped off at the main entrance to the stadium, and returned to the hotel - no parking hassles, no fighting traffic! Just relax and enjoy being chauffeured to and from the game. We also chose it because we like the Hilton Garden Inns; clean, modern, and excellent amenities and service. This was no exception: spacious room, very comfy bed with great pillows, and ample room for clothing both hanging and folded. Bonus was the assortment of snacks and drinks found in the room on our arrival that were included in the cost of the room -- especially appreciated when we got back so late after the game and had the munchies! We also took advantage of the foodstuffs available in the hotel "store" that included salads and sandwiches, again great for satisfying postgame hunger when it's too late to go out. There is also a restaurant on site, and we took advantage of it for breakfast ($$); the buffet is the usual standard fare, however, it offers made to order eggs, omelets, and meats rather than the typical instant eggs found in most hotels -- the omelets were great! All in all, this Hilton Garden is a great choice for any stay in Columbia, but if you're coming for a football game, its the best choice for service, comfort, and amenities. We plan to make it our go-to hotel when in town!
Stayed 1 night in Nov 2023

2/10 Terrible

Jody

Traveled with family
Disliked: Staff & service
We booked a 1Br king suite several months in advance to accommodate 4. We arrived only to be informed they had overbooked and our room was not available. Instead they could only be offer a single room with one queen size bed and a rollaway bed. What else could we do? Every hotel in the area is completely booked for the homecoming weekend and we figured we could at least give it a try instead of sleeping in our car as an alternative. We arrived in the room and to our surprise the rollaway bed was something I wouldn’t wish on my worst enemy. The mattress was nothing but springs covered with some fabric. I spoke with the front desk and shared the same pictures as attached here and asked if there was any better options for a mattress as this would be worse than sleeping on the floor. Their response was this was the only thing they could offer. I let them know this was not what I would expect from Hilton but I would be sharing my experience with as many others as possible to prevent them from suffering the same consequences from booking with them in the future. I asked for them to have their Manager contact me the following morning since one was not on duty that evening. We’ll see if there is any follow up but needless to say my opinion of Hilton hotels has changed. I don’t believe I will consider booking with them. Completely unacceptable for any hotel, especially a Hilton. Manager offered to have General Manager contact me and of course that never happened.
Stayed 1 night in Oct 2023

6/10 Okay

KD

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Couldn’t check in until 4pm. Then charged an extra $50 for room service ?
Stayed 1 night in Oct 2023

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Great like always
Stayed 2 nights in Sep 2023

4/10 Poor

Alicia

Disliked: Staff & service
Stayed 3 nights in Aug 2023

10/10 Excellent

DOUGLAS, Hamburg

Liked: Cleanliness, staff & service, property conditions & facilities
Q
Stayed 1 night in Aug 2023

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Daniel

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not enough electric outlets in the room. No cups in the room.
Stayed 1 night in Jul 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was great and hotel room was very clean
Stayed 1 night in Jul 2023

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Stayed 1 night in Jul 2023

2/10 Terrible

Terri

Stayed 1 night in Jun 2023

10/10 Excellent

Angela

Stayed 1 night in Jun 2023

10/10 Excellent

James G.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Repeat Stay Always
The hotel is a bit off the beaten track but really quiet and nice. Very clean and pleasant Staff. Our 2nd time staying there as we cross the country.
Stayed 1 night in Jun 2023

8/10 Good

Jason, Mattoon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The toilet would not flush properly and had to plunge it every time used it no matter what you did.
Stayed 2 nights in Jun 2023

4/10 Poor

Scott

The book in the room advertised free drinks in the common area nightly, which never happened. It turns out it was taken away during Covid and never brought back. it also advertised $7.95 breakfast which turns out it was $15.95. For what they offered it was not worth what we paid for the room for the weekend.
Stayed 3 nights in May 2023

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay when on business.
Stayed 1 night in May 2023

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great! Room was very clean. Comfy pillows! We even were able to check in early. Wonderful experience
Stayed 1 night in May 2023

10/10 Excellent

velvet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellant lobby and room. loved having our dog. brkfst little pricy
Stayed 1 night in Apr 2023

10/10 Excellent

PATRICK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very well run. Great find.
Stayed 2 nights in Apr 2023

8/10 Good

Chad

Stayed 2 nights in Apr 2023

4/10 Poor

Deb and Ken

Stayed 1 night in Apr 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Shawn

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 1 night in Apr 2023

4/10 Poor

Shawn

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
For a Hilton it felt like the hood. Cops came while a drunk guy stayed in the lobby yelling. They let him stay. Don’t stay here if ur looking for a family hotel!
Stayed 1 night in Apr 2023

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

marabella

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place very quiet
Stayed 1 night in Mar 2023

10/10 Excellent

Laurel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room nice pool Breakfast was expensive but we understand tgats tge result if covid
Stayed 1 night in Mar 2023

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Josh

Stayed 1 night in Mar 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The base of the floor lamp in the corner was broken. Did not affect our stay though.
Stayed 1 night in Mar 2023

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Gregory, New Smyrna Beach

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Jan 2023

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Rich

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great Very accommidating

10/10 Excellent

Gordon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and amenities. Enjoyed our stay. No problems.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Debbie

Stayed 1 night in Nov 2022

8/10 Good

Bradley

Liked: Cleanliness, amenities, property conditions & facilities

4/10 Poor

Frank

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
It could have been better.
The place in general is a great place. But my room was a negative 1. The response to my issue was a negative 10. If it wasn’t for those two items I would give it a ten. I could believe the response to my issues.
Stayed 2 nights in Sep 2022

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable bed.
Stayed 2 nights in Sep 2022

8/10 Good

Wendy

Stayed 2 nights in Sep 2022

10/10 Excellent

Scottie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice
Stayed 1 night in Sep 2022

10/10 Excellent

Sheridan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. Housekeeper even brought my daughter's airpods down to us at the front desk after she left them on the bed when we were checking out.
Stayed 1 night in Sep 2022

10/10 Excellent

Tillet

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022