Ratings based on 409 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from philadelphoa

Nice place

Posted Sep 23, 2017
The hotel was very clean & the fresh water in the lobby was good.. Hotel food was also good
4 out of 5
Recommended
for Everyone
by A verified traveler

Columbia

Posted Sep 17, 2017
Did not have reservations when I checked in! Felt awkward the way staff handled situation
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2017
Great location. We were staying there for a concert at Merriweather Post Pavillion. It is only a 10 min drive from there. It was very clean and had great hospitality.
Comment from Hotel Management
Jul 19, 2017 by general manager, Hotel Management
Thank you for taking the time to complete a survey regarding your recent stay at our hotel. We very much appreciate and value your feedback which we will share with our team. Your survey response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to seeing you again in your next visit to the Columbia Area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Folsom, CA

Quiet and Comfortable

Posted Jul 15, 2017
Great hotel! My room was huge and had all the amenities I needed. Absolutely no complaints!
Comment from Hotel Management
Jul 19, 2017 by general manager, Hotel Management
Thank you for taking the time to complete a survey regarding your recent stay at our hotel. We very much appreciate and value your feedback which we will share with our team. Your survey response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to seeing you again in your next visit to the Columbia Area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect proximity to highway

Posted Jul 8, 2017
Staff friendly & very helpful. They were knowledgeable of gray hospitality. Room was keep very clean.
Comment from Hotel Management
Jul 19, 2017 by General Manager, Hotel Management
Thank you for taking the time to complete a survey regarding your recent stay at our hotel. We very much appreciate and value your feedback which we will share with our team. Your survey response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to seeing you again in your next visit to the Columbia Area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Peaceful,clean and safe

Posted Jul 7, 2017
Overall great experience. Staff were friendly and helpful. Room was very clean and had nice touches of elegance. Great food. Enjoyed seeing 2 does and 3 fawns playing by the pond out back
Comment from Hotel Management
Jul 9, 2017 by General Manager, Hotel Management
Thank you for taking the time to complete a survey regarding your recent stay at our hotel. We very much appreciate and value your feedback which we will share with our team. Your survey response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to seeing you again in your next visit to the Columbia Area
3 out of 5
Recommended
for Everyone
by A verified traveler from dc

Posted Jul 5, 2017
A call by staff at 1:15 am awakening me and asking if i heard noises was idiotic and v unappreciated
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied and we are very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
2 out of 5
by A verified traveler

Experience

Posted Jul 5, 2017
Staff were nice. Cleanses were terrible. Could hear water noise from upstairs bathroom. Bathroom had no fan. Sofa bed were terrible and uncomfortable. Not worth the money
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied and we are very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2017
Great room. Polite and helpful staff. Will return to this hotel!!
Comment from Hotel Management
Jul 1, 2017 by general manager, Hotel Management
On behalf of our staff at the Hilton Garden Inn Columbia, we hope your visit to Maryland was memorable and met your expectations. We would like you to know how much we appreciated your recognition of our fine hotel and we would like to thank you for sparing your time in completing our Feedback Form. The hotel is actively working to improve service levels and your feedback has proved to be invaluable. The Voice of our Customers is critical to ensuring our guests receive a rewarding experience when staying at our property. We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors.
4 out of 5
by Ashly

Posted Jun 20, 2017 on Hotels
Comment from Hotel Management
Jun 23, 2017 by Dbonilla, Hotel Management
Thank you for your review of your recent experience at our hotel. We do our best to make sure all of our guests have a rewarding stay. We very much appreciate and value your feedback which we will share with our team. Your survey will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.. Thank you again for sharing your experience, and we look forward to seeing you again in your next visit to the Columbia Area.