Ratings based on 416 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Scranton,pa

Disapointing.

Posted Oct 9, 2017
Pros: The room was very clean and the bath was also very clean.
I was disappointed with this this hotel for a few reasons, My reservations were for three adults in in a junior suite. It was not inexpensive. My first disappointment was no internet. My second was the fact that we had to pay for breakfast,while other people had vouchers. One other thing, in the bathroom ,the frugal amount of toiletries, enough for two but not really three. I am not a frequent guest and this is probably unimportant to others,but You wanted to know.
1 out of 5
by A verified traveler

Bad customer service

Posted Oct 9, 2017
Cons: Customer service
After driving 5 hours from nj get to the hotel with reservations hotel gave our room away with No other rooms available never again will I stay here.
5 out of 5
Recommended
for Everyone
by A verified traveler from philadelphoa

Nice place

Posted Sep 23, 2017
The hotel was very clean & the fresh water in the lobby was good.. Hotel food was also good
4 out of 5
Recommended
for Everyone
by A verified traveler

Columbia

Posted Sep 17, 2017
Did not have reservations when I checked in! Felt awkward the way staff handled situation
4 out of 5
by Wesley

Nice place to stay.

Posted Jul 17, 2017 on Hotels
Solid hotel for the price.
Comment from Hotel Management
Jul 20, 2017 by Dbonilla, Hotel Management
Thank you for your review of your recent experience at our hotel. We do our best to make sure all of our guests have a rewarding stay. We very much appreciate and value your feedback which we will share with our team. Your survey will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we look forward to seeing you again in your next visit to the Columbia Area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2017
Great location. We were staying there for a concert at Merriweather Post Pavillion. It is only a 10 min drive from there. It was very clean and had great hospitality.
Comment from Hotel Management
Jul 19, 2017 by general manager, Hotel Management
Thank you for taking the time to complete a survey regarding your recent stay at our hotel. We very much appreciate and value your feedback which we will share with our team. Your survey response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to seeing you again in your next visit to the Columbia Area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Folsom, CA

Quiet and Comfortable

Posted Jul 15, 2017
Great hotel! My room was huge and had all the amenities I needed. Absolutely no complaints!
Comment from Hotel Management
Jul 19, 2017 by general manager, Hotel Management
Thank you for taking the time to complete a survey regarding your recent stay at our hotel. We very much appreciate and value your feedback which we will share with our team. Your survey response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to seeing you again in your next visit to the Columbia Area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect proximity to highway

Posted Jul 8, 2017
Staff friendly & very helpful. They were knowledgeable of gray hospitality. Room was keep very clean.
Comment from Hotel Management
Jul 19, 2017 by General Manager, Hotel Management
Thank you for taking the time to complete a survey regarding your recent stay at our hotel. We very much appreciate and value your feedback which we will share with our team. Your survey response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to seeing you again in your next visit to the Columbia Area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Peaceful,clean and safe

Posted Jul 7, 2017
Overall great experience. Staff were friendly and helpful. Room was very clean and had nice touches of elegance. Great food. Enjoyed seeing 2 does and 3 fawns playing by the pond out back
Comment from Hotel Management
Jul 9, 2017 by General Manager, Hotel Management
Thank you for taking the time to complete a survey regarding your recent stay at our hotel. We very much appreciate and value your feedback which we will share with our team. Your survey response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to seeing you again in your next visit to the Columbia Area
3 out of 5
Recommended
for Everyone
by A verified traveler from dc

Posted Jul 5, 2017
A call by staff at 1:15 am awakening me and asking if i heard noises was idiotic and v unappreciated
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied and we are very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.