Professional and Patient
Posted Feb 1, 2017
My husband and I booked this hotel somewhat last minute as we were driving cross country from New Jersey. We were totally exhausted and I was less than patient with any and all people near me. Our booking was not showing up in their registry and I was beyond rude to the gal at the front desk. She remained calm and friendly, making suggestions on how we could find the reservation. She was also juggling other calls and clients. We realized after some time that I had made a mistake (one that she suggested earlier but I shot her down on). She was incredibly understanding and went above and beyond to make us feel at ease and settled in after the long drive. The room itself served us well; clean, stocked and comfortable. I would totally recommend.