Ratings based on 112 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Jun 8, 2015
Dirty, beds were comfortable. We cancelled our second day at this hotel. NOT WORTH $40 per night let alone the $100 they charged us. Awful. Staff shrugged off our complaint saying the hotel was full so there was nothing they could do
Comment from Hotel Management
Jun 30, 2015 by GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
Recommended
for Families
by Phil from iowa

Great Stay

Posted May 27, 2015 on Hotels
The hotel was very clean, and looked very nice. Great location and a reasonable price!
Comment from Hotel Management
Aug 29, 2015 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
4 out of 5
Recommended
for Business Travelers
by Lauris

Posted May 24, 2015 on Hotels
Comment from Hotel Management
Aug 29, 2015 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Just passing through

Posted May 13, 2015 on Hotels
I was only there for one night. Everything was fine and the staff very helpful.
Comment from Hotel Management
Aug 29, 2015 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
4 out of 5
Recommended
for Families
by Karen

Posted May 13, 2015 on Hotels
Comment from Hotel Management
Aug 11, 2015 by General Manager, Hotel Management
Thank you for staying with us and we hope to see you again soon!
3 out of 5
Recommended
for Families
by A verified traveler

wedding family stay

Posted Apr 24, 2015 on Hotels
Stayed overnight for wedding. We had stayed there before so we were satisfied
Comment from Hotel Management
Jun 27, 2015 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was clean but Old. Needs updating

Posted Apr 24, 2015
Pros: Location to our event.
Cons: Update the rooms
The hotel was quite. Some dogs but you didn't even know they were there. Rooms need to be updated but very clean.
Comment from Hotel Management
Apr 27, 2015 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Okay if Priced Right

Posted Apr 21, 2015 on Hotels
The hotel is adequate if you don't intend to spend a lot of time in your room. The bed was more comfortable than most hotels in the area (I'm in town on business often). Their breakfast, however, is by far the most meager of any hotel in the area. That said, it's adequate. The room was clean, but the furniture is showing lots of wear. Nearly every piece of furniture was chipped and laminated surfaces were damaged so that you could see the particle board. The shower was okay, but they don't provide much in the way of towels and toiletries. One positive note: The pictures online show old tube-based televisions, but my room had a very nice flatscreen television and a decent selection of cable channels. Given a choice, I would stay in other hotels in the area unless this hotel is priced at $65 or below.
Comment from Hotel Management
Jun 27, 2015 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your rate request and overall room condition on your recent visit. I have shared your feedback with to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Lexington.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 29, 2015
My experience at Quality Inn was awesome, have no complaints what's so ever matter of fact I'm going back again
Comment from Hotel Management
Apr 1, 2015 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey. Your feedback is very important to us and we can assure you we will use this information to do everything possible to create an enjoyable experience for each of our guest. We hope to see you again soon!!
4 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 19, 2015 on Hotels
Comment from Hotel Management
Jun 6, 2015 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey. Your feedback is very important to us and we can assure you we will use this information to do everything possible to create an enjoyable experience for each of our guest. We hope to see you again soon!